Ward Clerk in Bedford

• Ward Clerk
• Bedfordshire Hospitals NHS Foundation Trust

The closing date is 20 July 2026.

An exciting opportunity has arisen for a Ward Clerk at Bedford Hospital.

The role involves interacting with patients, relatives and staff, and requires an organised, efficient, reliable and adaptable individual to support ward administrative cover.

Main duties

• Provide a front‑line clerical service to clinical staff within the ward while offering "front door" style support to patients and relatives during visits.
• Ensure accurate and timely input of patient level data into the relevant clinical systems for admissions, discharges and transfers, strictly adhering to trust data quality, health records and information governance policies.
• Manage workload effectively and flexibly, covering various wards as required and adapting to the evolving needs of the business.
• Job responsibilities
• Update IT systems (Admissions, patient details, GP and next‑of‑kin information).
• Ensure patients are admitted under the correct consultant.
• File admission packs for new patients following admission pack filing procedures.
• Prepare ward trolleys for Ward Rounds, ensuring continuation sheets and labels are available for all inpatients.
• File discharge episodes in accordance with discharge filing procedures.
• Manage paperwork for deceased patients, contact the Bereavement Office and GP.
• Monitor IT systems throughout the day for changes in patient status.
• Support Ward staff with telephone enquiries.
• Sort and distribute mail, including re‑addressing mail for discharged patients.
• Report faults, required repairs or faulty equipment to the Facilities Help Desk and Clinical Engineering Department.
• Order non‑stock equipment and stationery from Lyreco/ADB, maintaining minimal stock levels in line with next‑day delivery availability.
• Induct and train new staff members.
• Carry out reasonable requests from the Discharge Officer and Ward staff.
• Execute all duties in a professional manner to support high‑quality patient care.

Qualifications

• GCSE or Equivalent
• Experience of working in a customer‑facing/reception role
• Experience using IT packages
• Knowledge of NHS IT systems such as IPM, Nerve Centre, Mediviewer or equivalent
• Understanding of confidentiality and good customer service

Experience

• Working within agreed guidelines to set timescales
• Experience using IT packages
• Carrying out data quality checks
• Working in a customer‑facing/reception role
• Ability to follow processes and procedures
• Knowledge
• Understanding of confidentiality
• Understanding of good customer service
• Hospital IT systems such as IPM, Nerve Centre, Mediviewer or equivalent
• Personal Skills
• Good communication skills
• Excellent organisational skills
• Ability to work as part of a team
• Excellent attention to detail
• Other
• Trustworthy, reliable and flexible
• Enthusiastic and self‑aware
• Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and therefore a submission for Disclosure to the Disclosure and Barring Service (formerly CRB) will be required to check for any previous criminal convictions.

About us

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people across Bedfordshire and surrounding areas.

We operate two busy hospital sites in Bedford and Luton, offering key services such as A&E, Obstetrics‑led Maternity and Paediatrics.

As one of the largest NHS Trusts in our region, we provide high‑quality training and development programmes to support career growth while ensuring the best patient care with cutting‑edge clinical knowledge and technology.

Our values

We recruit individuals who demonstrate behaviours underpinning our core values.

We are dedicated to inclusive recruitment practices, promoting equality, diversity and a culture that values differences.

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