Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver exceptional customer service and support clients with insurance products.
- Company: Join a supportive team at Work In Progress HR, part of NFU Mutual.
- Benefits: Enjoy 33 days leave, free parking, and comprehensive training.
- Why this job: Kickstart your career in a fulfilling role with no prior experience needed.
- Qualifications: Energetic, detail-oriented, and passionate about customer service.
- Other info: Full training provided, with ongoing support for your growth.
The predicted salary is between 20000 - 24000 £ per year.
Join to apply for the Customer Service Advisor (Insurance Sales) role at Work In Progress HR.
Salary Range: £23,000-£27,000 depending on experience
Hours: 35 hours per week (Monday - Friday 9:00‑17:00 with a one hour lunch break). This role is 100% office based, to ensure a quality service provision and a supported and connected team.
This role is perfect if you have a passion for delivering excellent customer service and are looking for an interesting and fulfilling career. You do not need prior insurance experience as we will provide you with comprehensive training on all insurance products and support to get the required licenses for your role. What is more important to us is that you have the skills and attitude to provide the outstanding support and service that our customers deserve.
In This Role You Will:
- Provide exceptional customer service via phone, email and in person
- Make and receive calls to quote on and process a range of insurance products, starting with our motor and home insurance, moving onto our commercial packages as you grow and learn
- Cross‑sell other products to customers and identify other opportunities, including our Financial Services to meet individual and team targets
- Resolve customer queries and issues promptly and empathetically
- Assist our clients with policy renewals, amendments, and claims
- Collaborate with team members to improve customer service processes and enhance our customer journey
- Develop and maintain a thorough understanding of our products and services
About You:
- Energetic, enthusiastic, and resilient, you’re passionate about delivering exceptional customer service while ensuring top-quality sales outcomes
- With a keen eye for detail, you are focused on high standards of accuracy and regulatory requirements
- A dedicated team player, you do everything you can to make a real difference for your customers and are always prepared to go the extra mile
- You have an understanding and experience of working in an office environment and delivering customer service
- Good computer skills and familiarity with common software tools
- While previous experience within the insurance or financial industry is a benefit, it’s not essential as you will receive full training
Our Commitment To You:
- 33 days leave per year (25 days annual leave plus bank holidays)
- A comprehensive induction (on average around 3 months of e-learning and support to gain your first product licences, with further training ongoing as you grow in the role)
- Professional and supportive work environment
- Free parking
- Pension scheme and life insurance
- Employee Assistance Scheme, shopping discounts
- No requirements to work weekends, evenings or bank holidays
For over 100 years, NFU Mutual have insured Britain’s farming communities. Now our customers come from all areas of society, but our commitment to them remains the same honesty, fairness and trust. We prioritise exceptional customer service and deliver comprehensive insurance solutions to meet their unique needs, inspiring trust and building relations by exceeding expectations.
Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly. We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Seniority level: Entry level
Employment type: Full-time
Job function: Other
Industry: Administrative and Support Services
Customer Service Advisor (Insurance Sales) in West Kilbride employer: Work In Progress HR
Contact Detail:
Work In Progress HR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (Insurance Sales) in West Kilbride
✨Tip Number 1
Get to know the company inside out! Research Work In Progress HR and NFU Mutual, their values, and what they stand for. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering exceptional service, think of scenarios where you’ve gone above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your passion and experience.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend any relevant events. This can give you insider tips and might even lead to a referral, which can significantly boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and makes it easier for us to keep track of your application.
We think you need these skills to ace Customer Service Advisor (Insurance Sales) in West Kilbride
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know how much you love helping people! Share any experiences where you've gone the extra mile for a customer, as this is what we value most.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight skills that match the job description. We want to see how your unique experiences can contribute to our team!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon, so we can easily understand your qualifications and enthusiasm for the role.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Work In Progress HR
✨Know Your Customer Service Basics
Brush up on the fundamentals of excellent customer service. Think about your past experiences where you went above and beyond for a customer. Be ready to share specific examples that highlight your passion for helping others, as this role is all about delivering exceptional support.
✨Familiarise Yourself with Insurance Products
Even though you don’t need prior insurance experience, it’s a good idea to have a basic understanding of common insurance products like motor and home insurance. Research these areas so you can speak confidently about them during the interview, showing your eagerness to learn and grow in the role.
✨Demonstrate Team Spirit
This role requires collaboration with team members, so be prepared to discuss how you work well in a team. Share examples of how you’ve contributed to team success in the past, and express your enthusiasm for working together to improve customer service processes.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. This could include inquiries about the training process, team dynamics, or how success is measured in the role. Asking questions shows your genuine interest in the position and helps you determine if it’s the right fit for you.