At a Glance
- Tasks: Deliver exceptional customer service and support clients with insurance products.
- Company: Join a supportive team at Work In Progress HR, part of NFU Mutual.
- Benefits: Enjoy 33 days leave, free parking, and comprehensive training.
- Other info: Full training provided, with ongoing support for your growth.
- Why this job: Kickstart your career in a fulfilling role with no prior experience needed.
- Qualifications: Energetic, detail-oriented, and passionate about customer service.
The predicted salary is between 20000 - 24000 £ per year.
Join to apply for the Customer Service Advisor (Insurance Sales) role at Work In Progress HR.
Salary Range: £23,000-£27,000 depending on experience
Hours: 35 hours per week (Monday - Friday 9:00‑17:00 with a one hour lunch break). This role is 100% office based, to ensure a quality service provision and a supported and connected team.
This role is perfect if you have a passion for delivering excellent customer service and are looking for an interesting and fulfilling career. You do not need prior insurance experience as we will provide you with comprehensive training on all insurance products and support to get the required licenses for your role. What is more important to us is that you have the skills and attitude to provide the outstanding support and service that our customers deserve.
In This Role You Will:
- Provide exceptional customer service via phone, email and in person
- Make and receive calls to quote on and process a range of insurance products, starting with our motor and home insurance, moving onto our commercial packages as you grow and learn
- Cross‑sell other products to customers and identify other opportunities, including our Financial Services to meet individual and team targets
- Resolve customer queries and issues promptly and empathetically
- Assist our clients with policy renewals, amendments, and claims
- Collaborate with team members to improve customer service processes and enhance our customer journey
- Develop and maintain a thorough understanding of our products and services
About You:
- Energetic, enthusiastic, and resilient, you’re passionate about delivering exceptional customer service while ensuring top-quality sales outcomes
- With a keen eye for detail, you are focused on high standards of accuracy and regulatory requirements
- A dedicated team player, you do everything you can to make a real difference for your customers and are always prepared to go the extra mile
- You have an understanding and experience of working in an office environment and delivering customer service
- Good computer skills and familiarity with common software tools
- While previous experience within the insurance or financial industry is a benefit, it’s not essential as you will receive full training
Our Commitment To You:
- 33 days leave per year (25 days annual leave plus bank holidays)
- A comprehensive induction (on average around 3 months of e-learning and support to gain your first product licences, with further training ongoing as you grow in the role)
- Professional and supportive work environment
- Free parking
- Pension scheme and life insurance
- Employee Assistance Scheme, shopping discounts
- No requirements to work weekends, evenings or bank holidays
For over 100 years, NFU Mutual have insured Britain’s farming communities. Now our customers come from all areas of society, but our commitment to them remains the same honesty, fairness and trust. We prioritise exceptional customer service and deliver comprehensive insurance solutions to meet their unique needs, inspiring trust and building relations by exceeding expectations.
Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly. We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Seniority level: Entry level
Employment type: Full-time
Job function: Other
Industry: Administrative and Support Services
Customer Service Advisor (Insurance Sales) in West Kilbride employer: Work In Progress HR
At Work In Progress HR, we pride ourselves on being an exceptional employer, offering a supportive and professional work environment where you can thrive as a Customer Service Advisor. With comprehensive training, generous leave, and a commitment to employee growth, we ensure that our team members are equipped to deliver outstanding customer service while enjoying a fulfilling career. Our inclusive culture and focus on work-life balance make this an ideal place for those looking to make a meaningful impact in the insurance industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor (Insurance Sales) in West Kilbride
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Work In Progress HR. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Customer Service Advisor (Insurance Sales) in West Kilbride
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Work In Progress HR.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Work In Progress HR's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Work In Progress HR
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Work In Progress HR.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Work In Progress HR will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Work In Progress HR employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
