At a Glance
- Tasks: Provide top-notch customer service and support clients with their insurance needs.
- Company: Join a supportive and inclusive team at NFU Mutual North Shropshire Agency.
- Benefits: Enjoy 29 days' annual leave, flexible hours, and investment in your development.
- Other info: 100% office-based role with opportunities for career growth and regular team events.
- Why this job: Make a real difference by helping local customers protect what matters most.
- Qualifications: Strong interpersonal skills and a passion for delivering excellent customer service.
The predicted salary is between 25200 - 30800 £ per year.
At NFU Mutual North Shropshire Agency, no two customers are the same. If you like the idea of helping local customers, retailers, tradespeople and farmers protect what they've built, we're recruiting an office-based Customer Service Advisor to join our team in Wem. It's a varied, people-first role in a genuinely supportive agency. We're a forward-thinking, inclusive team, and we back our people to do a great job at work without it costing them at home, with no weekend or evening work, and family-first policies built in. If you enjoy building relationships and solving problems, this is a fulfilling way into a long-term career in insurance.
In this role you will:
- Provide exceptional customer service by phone, email and in person to our personal and commercial customers, including retailers, tradespeople and farmers
- Support clients with policy renewals, amendments and claims, looking after them at every stage of their insurance journey
- Work with the team to sharpen our processes and improve the customer experience
- Build and maintain a thorough understanding of our products and service
Our commitment to you:
- 29 days' annual leave (including bank holidays), rising to 38 with service
- A professional, supportive working environment
- Investment in your development, including full support to gain your product licences and progress your career
- Free parking
- Family-first policies and flexible hours to protect your work-life balance
- Regular team events and activities
What we're looking for:
- Drive and enthusiasm to deliver fantastic service to existing and future customers
- Strong interpersonal skills and a natural ability to build relationships
- A track record of consistently delivering high-quality customer service
- Basic computer skills and familiarity with common software tools
- The ability to learn quickly and adapt to new information
- Attention to detail and strong organisational skills
- Flexibility to travel occasionally to our other two offices in Market Drayton and Oswestry
This role is 100% office-based, so we can guarantee a quality service and a happy, connected team. Our hours are Monday to Friday, 8.30am–5pm with a one-hour unpaid lunch break. We'll consider part-time or flexible hours, with a minimum working week of 28 hours (salary and benefits pro rata).
Please note: you will be employed by an Agent of NFU Mutual, not by NFU Mutual directly.
We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Insurance Customer Service Advisor in Wem employer: Work In Progress HR
At NFU Mutual North Shropshire Agency, we pride ourselves on being an excellent employer by fostering a supportive and inclusive work culture that prioritises the well-being of our employees. With no weekend or evening work, generous annual leave, and a commitment to professional development, we empower our team members to thrive both personally and professionally while serving our local community in Wem. Join us for a fulfilling career where you can build meaningful relationships and make a real difference in the lives of our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Insurance Customer Service Advisor in Wem
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Work In Progress HR). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Work In Progress HR. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Insurance Customer Service Advisor in Wem
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Work In Progress HR.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Work In Progress HR. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Work In Progress HR
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Work In Progress HR to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Work In Progress HR, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Work In Progress HR's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
