Description
Receptionist position at RoboThink Discovery Centre in Stanmore, supporting a customer-facing learning environment focused on children's robotics and coding programmes. The role involves welcoming families, handling enquiries and bookings, maintaining records, and supporting daily centre operations.
Duties
- Welcome parents, children and visitors, providing a friendly and professional reception service.
- Respond to telephone, email and approved messaging enquiries and follow up as required .
- Support registrations, bookings, renewals and authorised schedule changes.
- Maintain accurate customer, attendance and payment records using approved systems.
- Keep reception, entrance and waiting areas clean, tidy and well stocked.
- Prepare lesson materials, registers, certificates and feedback forms for instructors.
- Support centre events, calendar management, opening, handover and closing procedures.
- Excellent spoken and written English communication skills.
- Previous customer service experience in a reception, retail, hospitality, leisure or similar customer-facing role.
- Professional, approachable and well-presented manner .
- Strong organisational skills with the ability to prioritise tasks and maintain accurate records.
- Reliable, punctual and confident using email, office software and booking systems, with availability for all advertised hours.
- Experience handling memberships.
- Experience processing payments.
- Experience supporting events.
- Experience working in a children's activity centre .
- Willingness to learn about RoboThink programmes .
Required qualifications
Not specified
Additional information
The successful applicant will be expected to uphold safeguarding standards, protect family information, follow visitor and child-collection procedures, and complete relevant training and pre-employment checks. The role requires attendance on:
Monday, Tuesday, Thursday and Friday 4:00 pm - 7:00 pm
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Receptionist in Stanmore employer: Work Harrow
Work Harrow is an exceptional employer, offering a dynamic work environment in the heart of London. With a focus on employee growth and development, we provide comprehensive training and support to ensure our concierges excel in their roles. Our commitment to a collaborative and respectful work culture, combined with the unique opportunity to serve prestigious residential apartments, makes this position both meaningful and rewarding.
