At a Glance
- Tasks: Meet and greet residents, manage deliveries, and ensure top-notch customer care.
- Company: Prestigious residential apartments in vibrant London.
- Benefits: Flexible shifts, dynamic work environment, and opportunities for skill development.
- Other info: SIA badge holders preferred; driving licence is a plus.
- Why this job: Join a team that values professionalism and provides excellent service to residents.
- Qualifications: Strong communication skills, teamwork, and a good work ethic required.
The predicted salary is between 22950 - 28050 £ per year.
Concierges required to manage London apartment blocks
Hours: 12-hour shifts from 8pm to 8am, or 8pm to 8am - available on an as and when basis initially
Duties
- To meet & greet residents and visitors ensuring the highest level of customer care.
- To ensure that all residents are properly greeted and that any message, mail, correspondence, parcels, deliveries or dry cleaning is passed to them promptly.
- To provide utmost discretion and diplomacy when dealing with residents, visitors and allmanagement matters. Confidentiality must be adhered to always.
- To work closely with management and subordinates ensuring correct reporting of any security orhealth & safety issues and relevant preventative measures are undertaken.
- To satisfy the needs of residents as politely and efficiently when it is within the jurisdiction of the concierge department to do so.
- It is important to remain mindful of boundaries and liabilities.
- Deal effectively with complaints, take the correct action and remain courteous.
- To keep a log of communal maintenance work, manage onsite contractors, report and monitor works to be carried out.
- Issuing of keys and parcels whilst maintaining accurate administrative records e. g. visitors sign in book, contractors sign in, key logs, etc.
- Ensure effective security of residents and the building, by actively monitoring CCTV cameras, hourly patrolling of the premises on foot, monitoring visitors to site and safeguarding residents by actively enforcing safety procedures.
- To work as a team and give clear and concise handover to colleagues, highlighting any events that have occurred and forthcoming events.
- To ensure that you report punctually for work, wearing the correct uniform at all times and maintaining the highest standards of personal hygiene.
- To attend training sessions or meetings as required by management.
- Assist management with other reasonable duties as requested.
- Confident communicator with good organisational and interpersonal skills
- Good team player with ability to multitask and work to deadlines
- Have an inquiring mind and willingness to learn new skills
- Good work ethic – punctual, hardworking and reliable
- Computer literate with good knowledge of Word, Excel and Outlook
- The 4Ps – pride, performance, passion, professionalism
- SIA badge holders only should apply
- Experience is preferred
- Driving licence holders also preferred
- Required qualifications
- Not specified
- Additional information
- Not specified
- #J-18808-Ljbffr
Concierge employer: Work Harrow
As a Concierge at our prestigious residential apartments in London, you will be part of a dynamic team dedicated to providing exceptional customer care and ensuring the safety and satisfaction of our residents. We pride ourselves on fostering a supportive work culture that values professionalism, teamwork, and personal growth, offering opportunities for training and development in a vibrant urban environment. Join us to enjoy a rewarding career where your contributions are recognised and appreciated, all while working in one of the most sought-after locations in the city.
StudySmarter Expert Advice🤫
We think this is how you could land Concierge
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Work Harrow and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Work Harrow and let us see your personality shine through!
We think you need these skills to ace Concierge
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Work Harrow.
Get Familiar with Our Brand:Before applying, take some time to learn about Work Harrow and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Work Harrow
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Work Harrow.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Work Harrow will surely appreciate.
