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- Tasks: Join our team as a Patient Service Representative at COVID-19 testing sites in Georgia.
- Company: LTS is an award-winning company dedicated to quality healthcare and national security.
- Benefits: Enjoy competitive pay, comprehensive benefits, and a rewarding career path.
- Why this job: Make a real impact in your community while gaining valuable experience in healthcare.
- Qualifications: High school diploma required; customer service experience and tech skills preferred.
- Other info: Flexibility to work various shifts, including nights and weekends, is essential.
The predicted salary is between 24000 - 36000 £ per year.
LTS is seeking Patient Service Representatives to join our teams supporting COVID-19 testing sites throughout the state of Georgia. LTS is an acknowledged and award-winning multi-ISO/CMMI Level 3 appraised business focused on delivering first-class solutions to solve our clients’ unique challenges in providing quality healthcare and security to our nation. We are expanding our Emergency Response Team in Georgia, seeking motivated professionals who are focused on providing a high level of patient care and serving their community. LTS is committed to offering eligible employees a rewarding career path as well as competitive compensation and comprehensive benefits.
Patient Service Representatives will perform a critical role in the operation of LTS’ COVID-19 testing sites. Successful candidates will demonstrate the ability to provide professional customer service for individuals, families, and community groups in compliance with LTS policies, procedures, professional standards, and safety protocols.
The Patient Service Representative will:
- Work closely with clinical and non-clinical personnel to support the safe and efficient operation of COVID-19 testing sites.
- Greet patients, respond to questions and concerns, and guide them through the testing process.
- Assist with patient registration, creating pre-registration profiles.
- Enter patient information into testing software via tablet or computer and verify accuracy.
- Verify patient identities and ensure profiles contain necessary information for specimen collection and test results.
- Guide patients, on foot or in vehicles, through the testing site safely and professionally.
- Assist with site setup and teardown as needed.
- Follow all safety, infection control, and professional protocols.
- Perform other tasks as assigned.
Required Skills & Qualifications:
- Ability to create a caring, compassionate relationship with patients and families.
- Ability to collaborate with healthcare team while providing patient service.
- Adherence to patient registration protocols.
- Ability to create and verify patient registration forms for accuracy.
- Adherence to safety and infection control protocols.
- Flexibility to work nights, weekends, holidays, and on-call duties.
- Excellent attention to detail and accuracy.
- High school diploma.
- Customer service experience preferred.
- One year of work experience preferred.
- Experience with computers, tablets, and data entry preferred.
Physical Requirements:
- Ability to work outside for extended periods.
Government/Military employer: Work For Warriors Georgia
Contact Detail:
Work For Warriors Georgia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Government/Military
✨Tip Number 1
Familiarise yourself with the specific protocols and procedures related to COVID-19 testing. Understanding the operational aspects of testing sites will not only help you during interviews but also demonstrate your commitment to patient care.
✨Tip Number 2
Network with professionals in the healthcare sector, especially those involved in emergency response or COVID-19 testing. Engaging with current employees or attending relevant events can provide insights and potentially lead to referrals.
✨Tip Number 3
Highlight any customer service experience you have, particularly in high-pressure environments. Being able to showcase your ability to remain calm and professional while assisting patients will set you apart from other candidates.
✨Tip Number 4
Be prepared to discuss your flexibility regarding work hours. Since the role requires availability for nights, weekends, and holidays, demonstrating your willingness to adapt will make you a more attractive candidate.
We think you need these skills to ace Government/Military
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and required skills for the Patient Service Representative position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, attention to detail, and any relevant healthcare or administrative roles. Use bullet points for clarity and focus on achievements that demonstrate your suitability for the role.
Write a Strong Cover Letter: In your cover letter, express your passion for patient care and community service. Mention specific examples of how you've provided excellent customer service in the past and how you can contribute to the COVID-19 testing sites.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Work For Warriors Georgia
✨Research the Company
Before your interview, take some time to learn about LTS and its mission. Understanding their focus on quality healthcare and community service will help you align your answers with their values.
✨Demonstrate Customer Service Skills
As a Patient Service Representative, you'll need to show that you can provide excellent customer service. Prepare examples from your past experiences where you successfully handled patient or customer interactions.
✨Highlight Attention to Detail
Given the importance of accuracy in patient registration and data entry, be ready to discuss how you ensure attention to detail in your work. Share specific instances where your meticulousness made a difference.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle real-life situations at a testing site. Think about how you would respond to various scenarios, such as managing a difficult patient or ensuring safety protocols are followed.
