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- Tasks: Lead a team to deliver exceptional customer service in a fast-paced environment.
- Company: Join the Scottish Public Pensions Agency, a key part of the Scottish Government.
- Benefits: Enjoy a competitive salary, job security, and opportunities for professional growth.
- Other info: Be part of a supportive team that values communication and collaboration.
- Why this job: Make a real difference in people's lives by supporting public service pension schemes.
- Qualifications: Strong leadership skills and experience in customer service management.
The predicted salary is between 36000 - 60000 £ per year.
Are you a strong, focused individual who is interested in playing a crucial role in Customer Service within SPPA? The Scottish Public Pensions Agency is an Agency of the Scottish Government. Our principal role is to administer the pensions for employees in the National Health Service, Teachers’, Police and Fire-fighters’ pension schemes in Scotland. The Agency administers these public service pension schemes on behalf of Scottish Ministers to over 640,000 members with annual payments of over £3.7 billion, together with the related agency administration expenditure of c. £31 million.
As a Customer Services Manager, you will be responsible for your own business area, supporting your Chief Operating Officer to deliver against set demands of our fast-paced Operational Delivery environment. You will be expected to actively collaborate through co-operation and communication with the wider Agency Management team. You will be expected to lead by example in the development of colleague behaviours that result in organisational and culture change whilst acting as a positive role model for your team, your role, leadership and management responsibilities.
Responsibilities:- Ability to manage difficult situations in a calm and professional manner.
- Prepared to react quickly and professionally to situations, some of which may be unexpected.
- Comfortable in dealing sensitively and professionally with people from all walks of life; many of whom may be vulnerable and under stress.
- Building cross government networks and embedding a culture of open and transparent communication.
- Leading teams and providing direction and motivation in an inclusive way.
- Planning teams workloads to ensure excellent customer service.
- Making decisions to positively impact services whilst managing and being accountable for the risks around delivery and decision making at pace.
Customer Services Manager in Tweedbank employer: Work For Scotland
Contact Detail:
Work For Scotland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Manager in Tweedbank
✨Tip Number 1
Network like a pro! Reach out to current or former employees at SPPA on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service management. Think about how you’d handle tough situations and be ready to share examples from your past experiences.
✨Tip Number 3
Show your passion for public service! During interviews, highlight your commitment to helping others and how you can contribute to the positive culture at SPPA. They want to see that you care!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at SPPA.
We think you need these skills to ace Customer Services Manager in Tweedbank
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through. We want to see how you can bring that passion to the role and make a difference in our fast-paced environment.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. We’re looking for specific examples of how you've managed difficult situations or led teams effectively, so don’t hold back!
Be Professional Yet Approachable: While it’s important to maintain professionalism, we also value a friendly tone. Use clear language and be yourself; we want to get to know the real you through your application.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Work For Scotland
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Services Manager within the Scottish Public Pensions Agency. Familiarise yourself with their mission, values, and the specific challenges they face in managing pensions for various public service sectors. This knowledge will help you demonstrate your genuine interest and commitment to the role.
✨Showcase Your Leadership Skills
Be prepared to discuss your leadership style and how you've successfully managed teams in the past. Think of examples where you've motivated your team, handled difficult situations, or implemented changes that improved service delivery. Highlighting these experiences will show that you're ready to lead by example and foster a positive culture.
✨Practice Active Listening
During the interview, listen carefully to the questions being asked. This not only shows respect but also allows you to respond more effectively. If a question is unclear, don’t hesitate to ask for clarification. This demonstrates your willingness to communicate openly and ensures you provide the best possible answers.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific situations, especially those involving difficult customers or unexpected challenges. Prepare some scenarios from your past experience where you successfully navigated similar issues. This will help you illustrate your problem-solving skills and ability to remain calm under pressure.