At a Glance
- Tasks: Support Microsoft 365 services and enhance user experience across the organisation.
- Company: Join a dynamic team within the Information & Technology Services division.
- Benefits: Gain hands-on experience, competitive salary, and opportunities for professional growth.
- Other info: Enjoy a varied role with excellent career development opportunities.
- Why this job: Be at the forefront of digital transformation and make a real impact on users' productivity.
- Qualifications: Interest in IT support and a passion for modern technologies.
The predicted salary is between 35000 - 45000 £ per year.
We’re looking for a talented and motivated individual to join our Microsoft 365 Operations team. This is an opportunity to work at the heart of a large-scale enterprise environment, supporting thousands of users and enabling the effective adoption of modern tools and technologies across the organisation. The M365 Operations Branch sits within the Information & Technology Services (iTECS) Division and is responsible for the day-to-day running, optimisation and continual improvement of the SCOTS Connect Microsoft 365 platform.
You will play a key role in ensuring the platform remains secure, resilient and high-performing, while supporting users to maximise the value of Microsoft 365 services, including:
- Microsoft Teams
- OneDrive for Business
- Azure / Entra ID
- Microsoft 365 (Office 365 services)
- Power Platform (Power Apps, Power Automate, Power BI)
This is a varied and hands-on role where no two days are the same - spanning operational support, service improvement, user guidance, and the introduction of new applications and capabilities. The branch is responsible for managing and maintaining the Scots Connect M365 environment, including the Microsoft Power Platform environment. This includes overseeing user access and permissions, ensuring data security and compliance, and managing subscriptions, capacity and licenses. The team also monitors system performance, handles troubleshooting, and implements updates to maintain a secure and efficient environment. You’ll also support the management and continual development of the Power Platform environment within the SG by providing guidance and best practices to users.
The Government Digital and Data (GDD) Profession is a UK-wide group of over 24,000 civil servants dedicated to driving digital transformation in government through more efficient, data-driven public services. This community oversees a wide range of responsibilities, including architects, data scientists, engineers, and content designers, across different, multidisciplinary teams.
Responsibilities:
- Support infrastructure solutions and services, and other computer, storage, networking, physical infrastructure, software, commercial-off-the-shelf (COTS) software, and open source packages and solutions.
- Support virtual and cloud computing, including Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS).
- Explain information security and the security controls available to protect solutions and services.
- Explain the most important principles of modern development standards and how they apply to your work.
- Show an awareness of problem resolution processes.
- Investigate problems in systems, processes, and services, with an understanding of the level of a problem (for example, strategic, tactical, or operational).
- Assist as part of a team in the design of components of larger systems.
- Describe challenges of designing, building, and testing interfaces between systems.
Support Engineer Microsoft 365 Operations employer: Work For Scotland
Join a forward-thinking organisation that prioritises employee development and innovation within the Microsoft 365 Operations team. With a strong commitment to fostering a collaborative work culture, we offer extensive training opportunities and the chance to work on impactful projects that enhance public services. Located in a dynamic environment, our team thrives on diversity and creativity, ensuring every day brings new challenges and rewards.
StudySmarter Expert Advice🤫
We think this is how you could land Support Engineer Microsoft 365 Operations
✨Tip Number 1
Network like a pro! Reach out to folks in the Microsoft 365 community, attend meetups, and connect with current employees on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your experience with Microsoft 365 tools. Whether it's a Power BI dashboard or a Teams integration, we want to see how you can make an impact!
✨Tip Number 3
Prepare for the interview like it’s the final boss level! Research common questions for support engineers and practice your responses. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Support Engineer Microsoft 365 Operations
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Support Engineer role. Highlight your experience with Microsoft 365, cloud computing, and any relevant troubleshooting skills. We want to see how your background aligns with what we do!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about supporting users and optimising Microsoft 365 services. Let us know how you can contribute to our team and make a difference.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can demonstrate their problem resolution processes and how they’ve improved systems or services.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of it. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Work For Scotland
✨Know Your Microsoft 365 Stuff
Make sure you brush up on your knowledge of Microsoft 365 services, especially Teams, OneDrive, and the Power Platform. Be ready to discuss how you've used these tools in past roles or projects, as well as any challenges you've faced and how you overcame them.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Think about specific problems you've resolved, the steps you took, and the outcomes. This will demonstrate your ability to handle the varied challenges that come with supporting a large-scale enterprise environment.
✨Understand Security Principles
Since security is a big part of the role, be prepared to talk about information security principles and the controls you’ve implemented in previous positions. Familiarise yourself with best practices for data protection and compliance, as this will show you're serious about keeping the platform secure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing projects, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
