At a Glance
- Tasks: Join our team to support and optimise Microsoft 365 for thousands of users.
- Company: Be part of a dynamic tech team within the iTECS Division.
- Benefits: Enjoy competitive pay, flexible work options, and growth opportunities.
- Other info: Diverse role with hands-on challenges and career advancement potential.
- Why this job: Make a real impact by enhancing user experience with modern tools.
- Qualifications: Experience in IT support and a passion for technology is essential.
The predicted salary is between 40000 - 50000 £ per year.
We’re looking for a talented and motivated individual to join our Microsoft 365 Operations team. This is an opportunity to work at the heart of a large-scale enterprise environment, supporting thousands of users and enabling the effective adoption of modern tools and technologies across the organisation. The M365 Operations Branch sits within the Information & Technology Services (iTECS) Division and is responsible for the day-to-day running, optimisation and continual improvement of the SCOTS Connect Microsoft 365 platform.
You will play a key role in ensuring the platform remains secure, resilient and high-performing, while supporting users to maximise the value of Microsoft 365 services, including:
- Microsoft Teams
- OneDrive for Business
- Azure / Entra ID
- Microsoft 365 (Office 365 services)
- Power Platform (Power Apps, Power Automate, Power BI)
This is a varied and hands-on role where no two days are the same - spanning operational support, service improvement, user guidance, and the introduction of new applications and capabilities. The branch is responsible for managing and maintaining the Scots Connect M365 environment, including the Microsoft Power Platform environment. This includes overseeing user access and permissions, ensuring data security and compliance, and managing subscriptions, capacity and licenses. The team also monitors system performance, handles troubleshooting, and implements updates to maintain a secure and efficient environment. You’ll also support the management and continual development of the Power Platform environment within the SG by providing guidance and best practices to users.
The Government Digital and Data (GDD) Profession is a UK-wide group of over 24,000 civil servants dedicated to driving digital transformation in government through more efficient, data-driven public services. This community oversees a wide range of responsibilities, including architects, data scientists, engineers, and content designers, across different, multidisciplinary teams.
Responsibilities:
- Support infrastructure solutions and services, and other computer, storage, networking, physical infrastructure, software, commercial-off-the-shelf (COTS) software, and open source packages and solutions.
- Support virtual and cloud computing, including Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS).
- Explain information security and the security controls available to protect solutions and services.
- Explain the most important principles of modern development standards and how they apply to your work.
- Show an awareness of problem resolution processes.
- Investigate problems in systems, processes, and services, with an understanding of the level of a problem (for example, strategic, tactical, or operational).
- Assist as part of a team in the design of components of larger systems.
- Describe challenges of designing, building, and testing interfaces between systems.
Microsoft 365 Platform Operations Engineer employer: Work For Scotland
Join a forward-thinking organisation that prioritises employee development and innovation within the Microsoft 365 Operations team. With a strong commitment to fostering a collaborative work culture, we offer extensive growth opportunities and the chance to work on impactful projects that enhance public services. Located in a dynamic environment, our team thrives on diversity and creativity, ensuring every day brings new challenges and rewards.
StudySmarter Expert Advice🤫
We think this is how you could land Microsoft 365 Platform Operations Engineer
✨Tip Number 1
Network like a pro! Reach out to folks in the Microsoft 365 community on LinkedIn or local meetups. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Get hands-on experience! If you haven’t already, dive into Microsoft 365 tools like Teams and Power Platform. We recommend setting up a personal project or helping out a friend to showcase your skills during interviews.
✨Tip Number 3
Prepare for those tricky interview questions! Brush up on your knowledge of cloud computing and security principles. We suggest doing mock interviews with friends or using online platforms to get comfortable with the format.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Plus, applying directly shows your enthusiasm and commitment to joining our team. Let’s make it happen!
We think you need these skills to ace Microsoft 365 Platform Operations Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Microsoft 365 Platform Operations Engineer role. Highlight your experience with Microsoft 365 services, cloud computing, and any relevant projects that showcase your skills in operational support and service improvement.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for our team. Share specific examples of how you've supported users or improved systems in the past, and express your enthusiasm for working with modern tools and technologies.
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention your problem resolution processes. We love candidates who can investigate issues and come up with effective solutions, so share any relevant experiences that demonstrate this ability.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Work For Scotland
✨Know Your Microsoft 365 Stuff
Make sure you brush up on your knowledge of Microsoft 365 services, especially Teams, OneDrive, and the Power Platform. Be ready to discuss how you've used these tools in past roles or projects, as well as any challenges you've faced and how you overcame them.
✨Show Off Your Problem-Solving Skills
Prepare examples that showcase your problem resolution skills. Think about times when you identified issues in systems or processes and how you approached solving them. This will demonstrate your analytical thinking and ability to handle operational challenges.
✨Understand Security Principles
Since security is a big part of the role, make sure you can explain key information security principles and controls. Be ready to discuss how you would ensure data security and compliance within the Microsoft 365 environment, as this will show your awareness of best practices.
✨Be Ready for Hands-On Scenarios
Expect some practical questions or scenarios during the interview. They might ask you to troubleshoot a hypothetical issue or design a solution. Practising these types of questions can help you feel more confident and prepared to demonstrate your technical skills.
