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- Tasks: Support clients in applying for benefits through calls, web chat, and emails.
- Company: Social Security Scotland, dedicated to helping people across Scotland.
- Benefits: Fixed term role with potential for extension, competitive pay, and valuable experience.
- Why this job: Make a real difference in people's lives while developing your communication skills.
- Qualifications: Excellent communication skills and a passion for helping others.
- Other info: Join a supportive team in a dynamic, client-focused environment.
The predicted salary is between 24000 - 28000 £ per year.
As a Client Advisor for Social Security Scotland, you will make a real difference to the people across Scotland by supporting them to apply for our benefits. Client Advisors need to have excellent communication skills to engage with people, primarily through telephone calls, but also through web chat, letter and email, providing a friendly and high standard of service. Client Advisors play a crucial role directly interacting with clients, ensuring they have the support to access the benefits they are entitled to and are treated with dignity, fairness and respect.
Client Services Delivery is the operational business area within Social Security Scotland that ensures clients receive the financial support they need via devolved grants and benefits. Working in Client Services Delivery requires flexibility and is demand driven, therefore may involve working in different benefit areas, at different times. Most of your time will be spent providing direct support to clients through full days of answering telephone queries or responding on webchat. The remaining time you will be processing applications. It is a performance driven environment where we all work to provide the best service we can to our clients.
In this role you will be joining the Operational Delivery Profession which is a recognised Civil Service profession and the largest profession within Social Security Scotland. As a client facing organisation, delivering benefits to the people of Scotland, being part of the profession recognises the important role you will undertake.
If you are someone who enjoys helping others, communicates clearly and compassionately, and thrives in a client‑facing, phone‑focused environment, we would love to hear from you.
This is a Fixed Term Appointment opportunity for approx. 6 months with the possibility of extension or permanency depending on business requirements.
Client Advisor - Glasgow - Fixed Term Appointment - Social Security Scotland employer: Work For Scotland
Contact Detail:
Work For Scotland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Advisor - Glasgow - Fixed Term Appointment - Social Security Scotland
✨Tip Number 1
Get to know the company! Research Social Security Scotland and understand their values and mission. This will help you tailor your conversations and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! Since you'll be engaging with clients primarily over the phone, try role-playing with friends or family. This will help you feel more confident and ready to provide that friendly service they’re looking for.
✨Tip Number 3
Be flexible and adaptable! The job requires you to work in different benefit areas, so be prepared to showcase your ability to handle various situations. Highlight any past experiences where you've had to think on your feet.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and comfortable with digital communication, which is key for this role.
We think you need these skills to ace Client Advisor - Glasgow - Fixed Term Appointment - Social Security Scotland
Some tips for your application 🫡
Show Your Communication Skills: Since the role is all about engaging with clients, make sure your application highlights your excellent communication skills. Use examples that showcase how you've effectively interacted with people in the past, whether through phone calls, emails, or web chats.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the Client Advisor role. Mention your experience in client-facing roles and how you can contribute to providing a high standard of service.
Be Personable and Compassionate: This job is all about helping others, so let your personality shine through in your application. Share stories that demonstrate your compassion and ability to treat clients with dignity and respect, as this is key to the role.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves, and you’ll find all the details you need right there!
How to prepare for a job interview at Work For Scotland
✨Know Your Benefits
Familiarise yourself with the benefits offered by Social Security Scotland. Understanding the different types of support available will help you answer questions confidently and show your genuine interest in helping clients.
✨Practice Active Listening
Since this role involves a lot of client interaction, practice active listening skills. During the interview, demonstrate that you can listen attentively and respond thoughtfully to questions, which is crucial for providing excellent service.
✨Showcase Your Communication Skills
Prepare examples of how you've effectively communicated in previous roles. Whether it’s through phone calls, emails, or web chat, being able to articulate your experience will highlight your suitability for a client-facing position.
✨Emphasise Flexibility and Adaptability
Given the demand-driven nature of the role, be ready to discuss times when you've had to adapt quickly to changing circumstances. This will show that you can thrive in a dynamic environment and are prepared for the varied tasks involved.