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- Tasks: Support clients in applying for benefits through calls, web chat, and emails.
- Company: Social Security Scotland, dedicated to helping people across Scotland.
- Benefits: Fixed term role with potential for extension, flexible working environment.
- Why this job: Make a real difference in people's lives while developing your communication skills.
- Qualifications: Excellent communication skills and a passion for helping others.
- Other info: Join a supportive team in a performance-driven environment.
The predicted salary is between 24000 - 28000 £ per year.
As a Client Advisor for Social Security Scotland, you will make a real difference to the people across Scotland by supporting them to apply for our benefits. Client Advisors need to have excellent communication skills to engage with people, primarily through telephone calls, but also through web chat, letter and email, providing a friendly and high standard of service.
Client Advisors play a crucial role directly interacting with clients, ensuring they have the support to access the benefits they are entitled to and are treated with dignity, fairness and respect. Client Services Delivery is the operational business area within Social Security Scotland that ensures clients receive the financial support they need via devolved grants and benefits.
Working in Client Services Delivery requires flexibility and is demand driven, therefore may involve working in different benefit areas, at different times. Most of your time will be spent providing direct support to clients through full days of answering telephone queries or responding on webchat. The remaining time you will be processing applications. It is a performance driven environment where we all work to provide the best service we can to our clients.
In this role you will be joining the Operational Delivery Profession which is a recognised Civil Service profession and the largest profession within Social Security Scotland. As a client facing organisation, delivering benefits to the people of Scotland, being part of the profession recognises the important role you will undertake.
If you are someone who enjoys helping others, communicates clearly and compassionately, and thrives in a client‑facing, phone‑focused environment, we would love to hear from you. This is a Fixed Term Appointment opportunity for approx. 6 months with the possibility of extension or permanency depending on business requirements.
Client Advisor - Dundee - Fixed Term Appointment - Social Security Scotland employer: Work For Scotland
Contact Detail:
Work For Scotland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Advisor - Dundee - Fixed Term Appointment - Social Security Scotland
✨Tip Number 1
Get to know the company! Research Social Security Scotland and understand their values and mission. This will help you tailor your conversations and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! Since you'll be engaging with clients primarily over the phone, try role-playing with a friend or family member. This will help you feel more confident and articulate during your actual calls.
✨Tip Number 3
Be flexible and adaptable! The job requires you to work in different benefit areas, so be prepared to learn quickly and adjust to new situations. Highlight your adaptability in conversations to impress potential employers.
✨Tip Number 4
Apply through our website! We want to see your application, and applying directly gives you the best chance of standing out. Plus, it shows you're proactive and keen to join our team at Social Security Scotland.
We think you need these skills to ace Client Advisor - Dundee - Fixed Term Appointment - Social Security Scotland
Some tips for your application 🫡
Show Your Communication Skills: Since you'll be engaging with clients primarily through phone calls and web chat, make sure your application highlights your excellent communication skills. Use clear and friendly language to demonstrate how you can connect with people.
Tailor Your Application: Take a moment to tailor your application specifically for the Client Advisor role. Mention your experience in client-facing roles and how you've helped others in the past. This shows us that you understand the importance of providing support and respect to clients.
Be Flexible and Adaptable: Given the demand-driven nature of the role, it's essential to showcase your flexibility. Share examples of how you've adapted to changing situations or taken on different responsibilities in previous jobs. We love candidates who can roll with the punches!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're proactive and keen to join our team at Social Security Scotland!
How to prepare for a job interview at Work For Scotland
✨Know Your Benefits
Familiarise yourself with the benefits offered by Social Security Scotland. Understanding the different types of support available will help you answer questions confidently and show your genuine interest in helping clients.
✨Practice Your Communication Skills
Since this role involves a lot of client interaction, practice clear and compassionate communication. Try role-playing common scenarios with a friend or family member to get comfortable with responding to queries over the phone or via web chat.
✨Show Your Flexibility
Be prepared to discuss how you can adapt to different situations and benefit areas. Highlight any previous experiences where you've had to be flexible or work under pressure, as this will demonstrate your ability to thrive in a demand-driven environment.
✨Emphasise Your Client-Focused Approach
During the interview, share examples of how you've provided excellent service in past roles. Focus on your ability to treat clients with dignity, fairness, and respect, as this aligns perfectly with the values of Social Security Scotland.