At a Glance
- Tasks: Assist customers with information access and provide tech support in a dynamic environment.
- Company: Join the National Records of Scotland, a key player in preserving history.
- Benefits: Gain valuable experience, flexible hours, and a supportive team atmosphere.
- Other info: Opportunity to work in a vibrant team with diverse tasks and growth potential.
- Why this job: Make a difference by helping others connect with their history and records.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 32061 - 32597 £ per year.
Are you a good communicator with experience in customer service?Do you have theconfidence to advise and influence colleagues and stakeholders at all levels?
Working within the Customer Services, Operations and Archives Directorate at the National Records of Scotland (NRS), we are looking for Customer Services Officers to help, advise and support our customers in accessing information, records and historical archives.
As part of a team, you will work onsite to help our customers front of house in a variety of ways, including providing one to one assistance in technology use, retrieving records, scanning and ensuring our records are accessible.
Additionally, you will process entries to our public registration records and answer telephone and e-mail enquiries.
Responsibilities
- Assisting customers in our onsite search rooms, providing help, support and guidance, including supporting customers with family history research.
- Operating our digital registration service software required to run registration services.
- Assisting with retrieving, indexing and scanning of records, quality assuring standard of information presented online and ensure records are correct and hold full information.
- Create and process changes to public registration records accurately and issue certificates as required.
- Answering phones, emails and written requests from members of the public, registrars and other stakeholders with regards to all aspects of NRS.
- Processing orders and managing payments for NRS Services
- In line with organisational priorities and needs, work as part of a flexible team to perform other tasks and provide support to other teams, departments and individuals within NRS as required.
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Customer Services Officer employer: Work For Scotland
Work For Scotland is an excellent employer, offering a unique opportunity to grow within the Scottish Government Legal Directorate. With a strong focus on professional development, this apprenticeship provides comprehensive training in essential skills like Microsoft Office, all while fostering a collaborative and supportive work culture that values each team member's contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Officer
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Work For Scotland. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Work For Scotland before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services Officer
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Work For Scotland:Your cover letter is your chance to shine! Tell us why you want to work at Work For Scotland specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Work For Scotland!
How to prepare for a job interview at Work For Scotland
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
