At a Glance
- Tasks: Handle inbound customer service and reservation calls, ensuring a remarkable experience.
- Company: Join the largest cruise agency in the US, known for its diverse travel brands.
- Benefits: Enjoy remote work, paid training, medical benefits, and amazing travel perks.
- Why this job: Perfect for those who love helping others and want to grow in a supportive environment.
- Qualifications: Must be tech-savvy, reliable, and able to work a flexible schedule.
- Other info: Work from home with provided equipment; must have a distraction-free workspace.
Are you passionate about providing world-class customer service? Do you have the discipline to work in a remote, structured, call center environment? Do you work well independently utilizing available resources, yet know when to reach out for support as needed? If yes, we may have the role for you!
World Travel Holdings is seeking Remote Customer Service Representatives to support our mission of delivering a remarkable experience to our customers. In this role, you will handle inbound customer service and reservation calls focusing on one call resolution.
What you’ll receive:
- Training: Paid training, as well as ongoing development to help you grow in your role and career.
- Pay: You will receive an hourly base pay of $15/hour plus bi-weekly incentives based on performance.
- Equipment: We’ll provide you with the computer equipment and headset needed to work remotely.
- Support: You are home but not alone! Our internal support team is available real-time to help you be successful.
- Benefits: Eligible 90 days after hire to include medical, dental, 401K, paid time off, and more.
- Travel Perks: Experience the industry through deeply discounted cruises, access to travel agent rates, an annual rewards cruise for top agents, and much more.
Responsibilities:
- Effectively handle 2 - 3 inbound service and reservation calls per hour.
- Accurately process new vacations and make requested changes to existing reservations in a timely manner.
- Adhere to our Customer Connection methodology to ensure customers receive a remarkable experience.
- Utilize available resources to efficiently handle customer requests independently and accurately.
- Consistently meet or exceed performance goals and maintain productivity standards.
- Be reachable and available by telephone, email, and instant message during work hours.
- Engage in team meetings and/or training sessions to build your knowledge base and awareness of company initiatives.
Qualifications:
- Schedule Adherence: Available to work a full-time schedule between 35-45 hours/week based on business needs. Additional schedule requirements include:
- 1st schedule post-training: You will be assigned a schedule based on business needs. Hours will vary between 8am-10pm EST, Sunday-Saturday. Schedules will include weekends, holidays, and your days off may not be consecutive.
- Shift-Bid scheduling: After your 1st schedule post-training, your schedule will be based on a ranking system as part of our shift-bid process. Schedules change every quarter and vary between 8am to 10pm EST, Sunday-Saturday. Schedules will include weekends, holidays, and your days off may not be consecutive.
World Travel Holdings Work At Home Customer Care Representative employer: Work Based At Home
Contact Detail:
Work Based At Home Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land World Travel Holdings Work At Home Customer Care Representative
✨Tip Number 1
Familiarise yourself with the company's mission and values. Understanding World Travel Holdings' commitment to customer service will help you align your responses during interviews and demonstrate your passion for providing a remarkable experience.
✨Tip Number 2
Practice your phone communication skills. Since this role heavily relies on effective verbal communication, consider role-playing scenarios with friends or family to enhance your ability to engage customers and resolve their queries efficiently.
✨Tip Number 3
Get comfortable with technology. Brush up on your typing skills and become proficient in using instant messaging tools and Microsoft Office, as these are essential for handling customer requests and maintaining productivity in a remote environment.
✨Tip Number 4
Prepare for a structured work environment. Since you'll be working from home, set up a distraction-free workspace and establish a routine that mimics a traditional office setting to show your discipline and readiness for the role.
We think you need these skills to ace World Travel Holdings Work At Home Customer Care Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills. Emphasise your ability to work independently in a remote environment, as well as your communication skills and tech-savviness.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and explain why you want to work for World Travel Holdings. Mention specific aspects of the job that excite you, such as the opportunity to create remarkable experiences for customers.
Showcase Relevant Skills: Highlight skills that are crucial for the role, such as attention to detail, problem-solving abilities, and proficiency with technology. Provide examples of how you've successfully used these skills in previous roles.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are key in customer service roles.
How to prepare for a job interview at Work Based At Home
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this aligns perfectly with the company's mission.
✨Demonstrate Remote Work Discipline
Since this role is remote, highlight your ability to work independently and manage your time effectively. Discuss any previous remote work experiences and how you maintained productivity in a structured environment.
✨Familiarise Yourself with the Company
Research World Travel Holdings and its various brands. Understanding their services and values will allow you to tailor your responses during the interview and show that you're genuinely interested in being part of their team.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle customer inquiries. Prepare by thinking of scenarios where you successfully resolved issues or improved customer satisfaction, as these will demonstrate your capability to meet performance goals.