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- Tasks: Ensure Pacaso homes meet high standards through detailed audits and feedback.
- Company: Join Pacaso, a leader in co-ownership of second homes, recognised for its innovative approach.
- Benefits: Enjoy competitive pay, stock options, health insurance, and remote work perks.
- Why this job: Be part of a top-rated workplace with a culture focused on growth and collaboration.
- Qualifications: 2+ years in quality assurance or property management; strong attention to detail required.
- Other info: Flexible part-time hours, perfect for students balancing studies and work.
Pacaso Remote Housekeeping Quality Assurance Agent-Part Time
July 9, 2025
About Pacaso:
Pacaso exists to enrich lives by making second home ownership possible and enjoyable for more people. Our innovative co-ownership model is the easiest, smartest and most responsible way for people to experience the joy of a second home. We provide all the benefits of true ownership without the hassles through our simplified financial structure, easy and equitable scheduling, and dedicated local property management.Founded by formerZillowexecutives, Pacaso has facilitated over $1 billion in gross real estate transactions and service fees across more than 40 markets nationwide, as well as internationally in Paris, London, and Cabo.
We have been featured in The New York Times, Wall Street Journal, Fortune, Forbes, CNBC and more.Pacaso is a certified Great Place to Work and has received numerous accolades for its workplace culture. Fortune and Great Place To Work named Pacaso to the 2024 Best Workplaces in Real Estate list. In 2023, Pacaso was recognized as a Best Workplace in the Bay Area, and in 2022, it ranked among the Best Medium Workplaces, Best Workplaces for Real Estate, and Best Workplaces for Millennials. Additionally, Pacaso was ranked #6 on Glassdoor\’s 2022 list of Best Places to Work and was one of LinkedIn\’s top startups in 2022.
Position Summary
The Housekeeping Quality Assurance Agent plays a critical role in ensuring Pacaso homes are maintained to the highest standards through detailed auditing and reporting. As part of the Central Housekeeping team, this agent is responsible for reviewing and auditing housekeeping inspection submissions to verify timely completion, accuracy, compliance with Pacaso standards and ensure our homes are Stay Ready for our next arrival. This role also supports continuous improvement by sharing performance data and quality feedback with housekeeping partners.
Key Responsibilities
Audit Housekeeper Inspections:
- Ensure inspections are completed on time and thoroughly for every departure and homes are ready for their next owner stay.
- Verify that required photo documentation is included and meets quality standards.
- Provide feedback-based coaching to housekeeping partners and/or Market Operations on how to improve inspection submissions (e.g., better photo quality, proper documentation).
- Confirm that maintenance issues are flagged appropriately and that housekeeping partners are submitting restock orders for consumables and supplies as needed.
Compliance Monitoring & Reporting:
- Generate and send weekly inspection compliance reports to housekeeping partners, including completion rates, quality scores, and individualized feedback.
- Track recurring quality issues and escalate to our Housekeeping Managers and Market Ops partners as needed.
- Track partner adherence to service level agreements (response times, readiness deadlines) and flag recurring violations.
Cross-Functional Collaboration:
- Work closely with the Central Housekeeping Manager and Market Operations to communicate inspection trends and quality gaps to improve Housekeeping Partner performance.
- Collaborate with the Central Housekeeping Manager and Market Operations to resolve discrepancies in inspection data or follow-up needs.
Hours
- Sundays 4 hours in the evening
- Monday 8 hours
- Tuesday 8 hours
Or
- Sundays 4 hours in the evening
- Monday 8 hours
- Tuesday 4 hours
- Wednesday 4 hours
Qualifications
- 2+ years experience in quality assurance, property management, housekeeping operations, or a related field.
- Strong attention to detail and ability to identify inconsistencies in reports, photos, and written submissions.
- Excellent written communication skills for providing clear, actionable feedback.
- Comfortable communicating with internal and external stakeholders (housekeeping partners, Market Operations, etc.).
- Experience using Salesforce (or similar tool) for task management, reporting, or workflow oversight a plus
- Familiarity with Jotform or other form/inspection tools; ability to spot issues in data submissions.
- Ability to manage a large volume of inspections weekly while staying organized.
- Comfortable working independently in a remote environment.
- Fluency in Spanish a plus
Success in this Role Looks Like:
- Consistently high rates of on-time and complete inspections across the portfolio.
- Improved quality of inspections through clear and constructive partner feedback.
- A strong, reliable data flow to support decision-making and partner accountability
You’ll love working at Pacaso because of our …
- Competitive salary and stock options.
- Excellent medical, dental and vision insurance.
- Sponsored memberships to One Medical, Ginger and Carrot.
- 401(k) to help you save for the future.
- Paid maternity and paternity leave.
- Generous home office stipend and monthly cell phone reimbursement.
- Quarterly remote team building events and L&D opportunities.
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Pacaso Remote Housekeeping Quality Assurance Agent-Part Time employer: Work Based At Home
Contact Detail:
Work Based At Home Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pacaso Remote Housekeeping Quality Assurance Agent-Part Time
✨Tip Number 1
Familiarise yourself with Pacaso's co-ownership model and their commitment to quality. Understanding their unique approach will help you align your answers during interviews and demonstrate your enthusiasm for their mission.
✨Tip Number 2
Highlight any experience you have in quality assurance or property management, especially if it involves auditing or inspections. Be ready to discuss specific examples of how you've improved processes or ensured compliance in previous roles.
✨Tip Number 3
Prepare to showcase your attention to detail by discussing how you've identified inconsistencies in reports or documentation in the past. This is crucial for the role, so having concrete examples will set you apart.
✨Tip Number 4
Since this role involves collaboration with various stakeholders, think about how you can demonstrate your communication skills. Be prepared to share instances where you've effectively communicated feedback or resolved discrepancies in a team setting.
We think you need these skills to ace Pacaso Remote Housekeeping Quality Assurance Agent-Part Time
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Housekeeping Quality Assurance Agent at Pacaso. Familiarise yourself with their standards and expectations to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in quality assurance, property management, or housekeeping operations. Use specific examples that demonstrate your attention to detail and ability to provide constructive feedback.
Showcase Communication Skills: Since excellent written communication is crucial for this role, ensure your application reflects your ability to convey clear and actionable feedback. Consider including a brief example of how you've successfully communicated with stakeholders in the past.
Tailor Your Application: Customise your CV and cover letter to reflect the values and culture of Pacaso. Mention their accolades and how you align with their mission to enrich lives through second home ownership, showcasing your enthusiasm for the role.
How to prepare for a job interview at Work Based At Home
✨Understand the Company Culture
Before your interview, take some time to research Pacaso's workplace culture and values. Familiarise yourself with their commitment to quality and customer satisfaction, as well as their accolades. This will help you align your answers with what they value in a candidate.
✨Showcase Your Attention to Detail
As a Housekeeping Quality Assurance Agent, attention to detail is crucial. Be prepared to discuss specific examples from your past experience where your keen eye for detail made a difference. Highlight any relevant tools or methods you used to ensure quality in your previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations related to housekeeping inspections and compliance monitoring. Think of scenarios where you had to provide constructive feedback or resolve discrepancies, and be ready to explain your thought process and actions.
✨Demonstrate Strong Communication Skills
Effective communication is key in this role, especially when providing feedback to housekeeping partners. Practice articulating your thoughts clearly and concisely. You might also want to prepare examples of how you've successfully communicated with various stakeholders in the past.
