Senior Medical Receptionist - Medical Clinic
- Permanent
- Full time
- Hours Full time
- Location Golders Green
- Sector Administration
- Starting at £15.50 per hour (£16.50 after probation)
- Immediate Start
- Job reference J-7060
Working hours is based on a 3 week rota
- Friday, 8:00am-4:00pm. (Early Shabbos: 2pm)
- Week 3: Monday-Friday 8:00am-4:00pm. (Early Shabbos: 2pm)
Key responsibilities
Senior administration
- Manage patient memberships, review online renewals daily, follow up outstanding renewals by telephone and maintain accurate records and payments.
- Process external consultant, hospital and agency reports; attach them to the correct patient record and create workflows for clinical review where needed.
- Assist with daily fee collection, HSBC banking, payment reconciliation, consultation lists, outstanding balances and back-office card payments.
- Support doctors with administration, patient communications, referrals and follow-ups.
Reception and practice operations
- Welcome patients; manage calls, emails and WhatsApp enquiries promptly and courteously.
- Manage Meddbase appointments, new patient registrations, scanning and filing of prescriptions, referrals, results and
- Prepare and check consulting rooms, including rooms 2, 3 and 6; complete twice-daily fridge checks and monitor equipment cleaning.
- Coordinate stationery, deliveries, collections, post, service providers and confidential document disposal.
Professional standards
- Protect patient confidentiality and comply with practice policies, data protection, health and safety, and security procedures.
- Safeguard issued keys and access cards; observe the dress code and understand emergency procedures.
- Check the staff rota regularly, complete mandatory training (including Blue Stream Academy), support colleagues and undertake other reasonable duties.
Requirements
- Excellent communication, organisation, time management and computer skills.
- Accuracy with medical records and payments, discretion, initiative and the ability to prioritise competing tasks.
- A reliable, professional and patient-focused approach; experience with memberships or clinical workflows is advantageous.
Executive Assistant – Distribution Group employer: Work Avenue
Join a dynamic and innovative commercial real estate investment firm in London, where your contributions will be valued and recognised. With a strong focus on employee growth, the company offers a collaborative work culture that encourages initiative and creativity, providing you with the opportunity to work closely with experienced professionals and take on meaningful responsibilities as the business expands. Enjoy the benefits of a supportive environment that fosters learning and development, making it an excellent place for those looking to build a rewarding career in the industry.
