Client Services Manager – Community Organisation
- Permanent
- Full time
- Permanent
- Hours
- Full time
- Location
- Sector
- Health & Social Care
- Applications accepted on a rolling basis
- Job reference
- J-6892
For the right candidate, the organisation is open to offering a four-day working week (Monday to Thursday).
Overview
The Client Services Manager (CSM) is responsible for ensuring that all clients have access to appropriate services as required.This is a busy, varied role that requires excellent organisational and communication skills, sensitivity when dealing with clients, and the ability to work as part of a dedicated team. This is a highly rewarding role for a warm, caring and resilient professional to join a highly dedicated team and organisation.
Responsibilities include:
- Undertaking initial introduction to services with new clients
- Agreeing and organising service provision for clients
- Regularly reviewing clients’ service provision and ensuring that clients receive appropriate services
- Liaising with therapists and counsellors to ensure that issues related to their clients are dealt with
- Regularly reviewing the maintenance of effective client records
- Allocating new clients to counsellors and therapists and ensuring that all clients are adequately tracked and followed up
- Updating the client database
- Working on the continued development, innovation and improvement of clients’ access to services
- Supporting all areas of the organisation where required, including but not limited to, key events throughout the calendar year
- Attending all compulsory training, meeting and supervision opportunities as required
- The role perates multi-site services therefore there may be some travel to other sites
- Undertaking any other duties relevant to the post as required by the Chief Executive and Head of Client Services
Person Specification:
- Empathetic and sensitive when engaging with clients and their families
- Highly organised and able to manage multiple priorities effectively
- Commitment to providing compassionate, personalised support to individuals and families whilst they navigate a cancer diagnosis
- Able to recognises and respect the diverse backgrounds, experiences and needs of individuals and families
- Understands the importance of maintaining confidentiality, dignity and trust when dealing with sensitive personal information.
- Ability to work collaboratively as part of a team and independently when needed
- Ability to work effectively with multidisciplinary teams and external organisations to ensure people receive holistic support
- Excellent attention to detail, accuracy and ability to meet deadlines
- Strong communication and interpersonal skills, with a warm and professional telephone manner
- Awareness of data protection principles and commitment to maintaining confidentiality
- Strong administrative and IT skills, including experience using databases and Microsoft Office (Excel, Outlook, Word)
- Reliable, proactive and flexible in approach
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Club Facilitator – Educational Activity Provider employer: Work Avenue
Join a dynamic and innovative commercial real estate investment firm in London, where your contributions will be valued and recognised. With a strong focus on employee growth, the company offers a collaborative work culture that encourages initiative and creativity, providing you with the opportunity to work closely with experienced professionals and take on meaningful responsibilities as the business expands. Enjoy the benefits of a supportive environment that fosters learning and development, making it an excellent place for those looking to build a rewarding career in the industry.
