WordsmithWordsmith is building the legal operating system for in-house teams, and we are growing fast.
We believe in-house legal is becoming one of the most important functions in the AI era. Every business is moving faster, but legal work is still too often scattered across inboxes, chats, documents and disconnected systems.
the company brings that work into one system. Requests come in from across the business, AI agents handle the routine, lawyers stay in control where judgement matters, and every step is captured as work happens.
We are built for in-house legal, not law firms. Our goal is to help legal teams move faster, reduce unnecessary external counsel spend and become a function the business can run with.
More than 500 companies, including Financial Times, Safelite, Trip.com, Canva, Starling and Sage, use the company. Backed by over $100M from Index Ventures, General Catalyst, Highland Europe and others, we are building one of the defining companies in legal AI.
What you’ll do1. Customer Implementation Lead implementation projects for new customers
Design workflows and automation tailored to each organisation
Configure the platform to support real legal use cases
Scope implementations for complex enterprise customers — use cases, sequencing, and where value will land first
2. Solution Design Work directly with legal teams and Legal Ops leaders to understand how they operate
Translate legal processes into structured workflows and AI-enabled automation
Advise on best practices for implementing legal technology
Build and adapt playbooks with the customer, bringing in Legal Intelligence where clause language or negotiation positions need a lawyer’s judgement
3. Technical Build Build integrations and connect the company to customers’ systems, knowing when to bring in Engineering
Build agents, skills, automations and workflows, from standard templates to complex multi-step processes
Take on complex reports and playbooks, leaving standard ones, such as a basic NDA blueprint, to the wider customer team
4. Escalation & Fixes Reconfigure playbooks and workflows when a customer’s risk appetite or process changes
Act as the escalation point for technical issues and complex training questions from Support and Enablement
Run deeper health checks where a setup needs technical or process review
5. Customer Success & Expansion Support onboarding and early adoption
Help customers expand into additional workflows and use cases
Create the template flows Enablement uses to demo and train on standard product workflows
Provide on-site embedded support where a customer needs hands‑on technical help
6. Product Feedback Surface patterns, insights, and recurring requests to Product and Engineering
Help shape how the product evolves based on real usage
What we’re looking for Experience in legal tech, legal operations, or process transformation
Strong understanding of how in-house legal teams work
Ability to manage customer projects and guide stakeholders through change
Comfortable working across legal and technical domains
Technical enough to build integrations, agents and automations yourself, and to judge when a problem needs Engineering
A fixer’s instinct — comfortable diagnosing a live setup and reworking it when a customer’s needs change
Structured thinker — you can turn messy processes into clear systems
Strong communication skills and confidence working directly with customers
Typical backgrounds include
Prior Legal Engineering experience
Implementation or solutions consultants in SaaS (CLM / Legal Tech is a plus)
Legal Operations Professionals
How we work
We’re an in‑person team based in Edinburgh or London. You should expect to work from the office or visit customers as your default.
We set a high bar, move quickly and give people meaningful ownership. There will not always be an established playbook, so you’ll need to bring curiosity, structure and persistence to unfamiliar situations.
You’ll sit in the Transformation team, reporting to the VP of Transformation, and work alongside Legal Intelligence, Enablement, Customer Success, Support Engineering and Product.
Our customer teams have clear but closely connected responsibilities: Transformation leads implementation, Support Engineering resolves technical issues,
Legal Engineer in Edinburgh employer: Wordsmith
Wordsmith is an exceptional employer for Product Engineers, offering a dynamic work environment in Edinburgh where innovation thrives. With a strong focus on AI integration, employees enjoy real ownership of their projects and the opportunity to collaborate closely with a talented team, ensuring rapid personal and professional growth. The company's commitment to a high-trust culture and competitive compensation makes it an attractive place for those looking to make a meaningful impact in the legal tech space.
