At a Glance
- Tasks: Provide top-notch support to customers and resolve technical inquiries efficiently.
- Company: Join Wordsmith, a forward-thinking company in the AI legal tech space.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for professional growth.
- Other info: Work in a dynamic environment with a focus on collaboration and customer satisfaction.
- Why this job: Be part of an innovative team making a difference in the legal tech industry.
- Qualifications: Strong problem-solving skills and a passion for technology are essential.
The predicted salary is between 38250 - 46750 £ per year.
Wordsmith is seeking a Support Engineer in Edinburgh to provide fast, thoughtful, and technically rigorous help to customers.
You’ll own inquiries from first response through resolution, diagnose using logs and traces, and collaborate with Engineering to implement fixes.
The role supports a follow-the-sun model with alignment to regional hours.
You’ll read logs, use diagnostics, and communicate clearly with customers while maintaining ownership of cases and contributing to knowledge bases and
#J-18808-Ljbffr
Edinburgh-Based AI Legal Support Engineer employer: Wordsmith AI Ltd
Wordsmith is an exceptional employer, offering a dynamic and collaborative work culture that thrives on innovation and ownership. With a focus on employee growth, you will have the opportunity to shape the Enterprise function and contribute to a category-defining AI company while enjoying competitive compensation and meaningful equity. Our London and Edinburgh offices provide a vibrant environment where teamwork and commercial judgement are highly valued, ensuring that every team member can make a significant impact.
