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- Tasks: Build lasting relationships with customers and ensure their satisfaction throughout the customer lifecycle.
- Company: Join Wordly, a fast-growing AI startup revolutionising translation services globally.
- Benefits: Enjoy remote work flexibility, a great work-life balance, and a dynamic team culture.
- Why this job: Be part of an innovative team solving real-world problems while making a positive impact.
- Qualifications: Strong English skills, experience in customer service, and a passion for languages are essential.
- Other info: This is a fully remote role, with office space available for local residents.
The predicted salary is between 36000 - 60000 £ per year.
Join Wordly\’s fast growing global team! Wordly, a rapidly-growing AI startup in the San Francisco Bay Area, is seeking a We are an energetic and dynamic startup growing fast in a hot market. We have a passion for innovating and solving hard problems that affect thousands of users and organizations worldwide. We deeply care about system performance and happy customers. We are a team of industry veterans and senior tech professionals who prioritize performance and ease of use over anything else. We embrace remote work and a great work-life balance. Join Wordly\’s fast growing global team! Wordly, a rapidly-growing AI startup in the San Francisco Bay Area, is seeking a Customer Success Manager to drive customer loyalty by building lasting relationships throughout the customer lifecycle. Reporting to the Director, Client Success & Support, you will create significant relationships with our customers and ensure their satisfaction, and thereby contributing greatly to Wordly’s growth. This is accomplished by ensuring customers realize and experience value from Wordly, monitoring indicators of customer health, addressing customer concerns, and helping them better use our products to meet their goals and objectives. Success for you means you have a great relationship with our customers while making sure they are happy with the solution and using it to achieve their goals. Why join Wordly? We are an energetic and dynamic startup growing fast in a hot market. We have a passion for innovating and solving hard problems that affect thousands of users and organizations worldwide. We deeply care about system performance and happy customers. We are a team of industry veterans and senior tech professionals who prioritize performance and ease of use over anything else. We embrace remote work and a great work-life balance. Who you are: You’re passionate about languages and accessibility You keep a pulse on customer trends and act as the voice of the customer to inform our product and marketing, design teams You have an enthusiastic and dedicated approach to connecting with customers and understanding their needs, ensuring they understand and realize the full value of our solutions. Strong English skills both written and verbal are critical to success. Internally, English is our designated language for team communication and our customers primarily communicate with us in English too. Speaking other languages is an asset to support our global customers with our interpretation solution. You love data and have the ability to understand user feedback and leverage it to help drive positive customer outcomes and adoption. You are comfortable communicating with both technical and business-oriented roles within a company. We work remotely. You can be located anywhere in the US & Canada. You are someone with a high level of enthusiasm, curiosity, initiative, commitment, and professionalism. You are someone with a strong work ethic. You have experience building relationships virtually and over e-mail You are someone who thrives in a fast-paced and changing environment You have some experience in Customer Service, Account Management, Project Management, or equivalent experience You know your way around a CRM You’ve previously deployed technology or support services with companies. But most of all: You’re excited about joining a team that works hard and cares about delivering awesome results! What you’ll be doing: Be the lead customer liaison for Wordly. Develop trusted advisor relationships with customers that include understanding each customer\’s strategy, technical environment and their unique measurements for success. Demonstrate product knowledge and build the Customer Success Plan (CSP) to ensure broad adoption of Wordly solutions. Lead regularly scheduled account reviews with customers to ensure effective usage of Wordly and keep them abreast of updates / new features. Anticipate and monitor at-risk clients and ensure concerns are managed promptly. Be the customer\’s voice within Wordly by providing feedback to our teams on how we can better serve our customers and build improved products. Help define the customer journey; deploying processes to help customers take advantage of Wordly technology while uncovering new use cases. Help drive customer optimization discussions and programs leading to UX improvements and best practices. Act as an advocate on behalf of the customer and as an expert, offering in-depth and first-hand understanding of their experience and product needs Note that everyone takes a turn being our first line of support. This means Answering emails and chats for some of our customers Investigation and troubleshooting of situations from customers Answering our 24/7 emergency line on a rotating basis As Wordly is growing rapidly, applicants may be retained and evaluated for additional open positions. Located in Los Altos, California, Wordly is an exciting tech startup that is looking to grow its engineering and GTM teams! From virtual meetings to large, in-person conference venues, Wordly strives to provide high quality, real-time translation services in 50+ languages to anyone, anywhere. Wordly caters to numerous customers around the world which include local organizations and businesses; government entities; Fortune 500 companies; and much, much more. While this is a fully remote position, office space in Los Altos, California is available for San Francisco Bay Area residents that wish to utilize it. To learn more about Wordly visit www.wordly.ai and follow us on our LinkedIn page . Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Other Industries Translation and Localization Referrals increase your chances of interviewing at Wordly by 2x Customer Success Manager (Revolut People) Senior Manager, Customer Success – Strategic London, England, United Kingdom 5 days ago London, England, United Kingdom 3 weeks ago London, England, United Kingdom 2 weeks ago Chester, England, United Kingdom 1 month ago Customer Success Manager UK/IE (English) – m/f/d London, England, United Kingdom 13 hours ago Manchester, England, United Kingdom 1 day ago Customer Success Manager (Aviation Tech) We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Customer Success Manager - EMEA employer: Wordly
Contact Detail:
Wordly Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager - EMEA
✨Tip Number 1
Familiarise yourself with Wordly's products and services. Understanding the unique features and benefits of our solutions will help you engage with potential customers effectively and demonstrate how they can achieve their goals using our technology.
✨Tip Number 2
Network with professionals in the customer success field, especially those who have experience in tech startups or AI companies. This can provide you with valuable insights into the role and may even lead to referrals that could boost your chances of landing the job.
✨Tip Number 3
Showcase your ability to build relationships virtually. Since this role involves a lot of remote communication, highlight any previous experiences where you've successfully managed client relationships through email or video calls.
✨Tip Number 4
Stay updated on customer success trends and best practices. Being knowledgeable about the latest strategies in customer engagement and retention will not only prepare you for the role but also demonstrate your commitment to continuous learning and improvement.
We think you need these skills to ace Customer Success Manager - EMEA
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Success Manager at Wordly. Highlight your experience in building customer relationships and how you can contribute to customer satisfaction.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your customer service, account management, and project management experience, as well as any familiarity with CRM systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for languages and accessibility. Mention specific examples of how you've successfully managed customer relationships and driven positive outcomes in previous roles.
Showcase Your Communication Skills: Since strong English skills are critical for this role, ensure your application is free from grammatical errors and clearly communicates your thoughts. If you speak other languages, mention them as they could be an asset for supporting global customers.
How to prepare for a job interview at Wordly
✨Show Your Passion for Customer Success
Make sure to express your enthusiasm for helping customers achieve their goals. Share examples of how you've built strong relationships in previous roles and how you can bring that same energy to Wordly.
✨Demonstrate Product Knowledge
Familiarise yourself with Wordly's products and services before the interview. Be prepared to discuss how you would help customers realise the full value of these solutions and share any relevant experiences you have with similar technologies.
✨Highlight Your Communication Skills
Since strong English skills are critical, practice articulating your thoughts clearly and concisely. Be ready to showcase your ability to communicate effectively with both technical and non-technical stakeholders.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and customer management skills. Think of specific situations where you've successfully addressed customer concerns or improved their experience, and be ready to discuss these in detail.
