At a Glance
- Tasks: Provide face-to-face language support and break down communication barriers.
- Company: Word360, the UK's largest interpreting and translation service provider.
- Benefits: Flexible working hours, ongoing support, and meaningful community impact.
- Other info: Self-employed position with opportunities for continuous professional development.
- Why this job: Make a real difference in people's lives while enjoying flexible freelance work.
- Qualifications: Excellent communication skills in English and another language, plus professionalism.
The predicted salary is between 31500 - 38500 £ per year.
About The Role
Please note: This role will require travel, you will be sent assignments in Gloucestershire, Bath, Bristol etc. You will have complete flexibility and be able to choose which bookings you wish to accept. Word360 is the Midlands' largest interpreting and translation service provider, proudly partnering with a wide range of clients within Berkshire, Bristol and Gloucestershire. We are currently seeking skilled, passionate, and reliable interpreters to provide face-to-face language support for individuals with limited English proficiency. If you’re looking for a rewarding freelance opportunity where your work has a direct and positive impact on people’s lives, this could be the perfect role for you.
What you'll be doing
As a face-to-face interpreter, you will deliver vital language interpretation services to a range of organisations, particularly within the Health and Social Care sectors. Your assignments may include supporting individuals accessing services through the NHS, local councils, charities, and private businesses. You will play a key role in breaking down communication barriers, ensuring that every person has access to the services and support they need.
Languages we are recruiting for include, but are not limited to:
- Albanian
- Amharic
- Arabic
- Bengali
- Bulgarian
- Cantonese
- Czech
- Dari
- Farsi
- Gujarati
- Hungarian
- Italian
- Kurdish
- Kurdish-Bahdini
- Lithuanian
- Mandarin
- Nepalese
- Oromo
- Pashto
- Polish
- Portuguese
- Punjabi
- Romanian
- Russian
- Slovak
- Somali
- Spanish
- Tagalog
- Tamil
- Thai
- Tigrinya
- Turkish
- Ukrainian
- Vietnamese
Additionally, we welcome British Sign Language (BSL) interpreters – both Registered Sign Language Interpreters (RSLI) and Trainee Sign Language Interpreters (TSLI) are encouraged to apply.
What we're looking for
Essential Skills and Attributes:
- Excellent communication skills in both English and additional language
- Strong organisational abilities with the capacity to manage multiple assignments
- Professionalism and enthusiasm, with a respectful and empathetic approach
- Confidence interpreting across various environments (medical, social care, and community-based settings)
- Enhanced DBS Certificate (Child and Adult Workforce, with both Barred Lists)
If you do not already hold one, we can assist you in completing your DBS application.
Eligibility for self-employment in the UK.
Please note: This is a self-employed position, and you’ll be responsible for your own tax registration with HMRC.
Why join Word360?
- Flexible Working Hours: Choose assignments that fit around your schedule.
- Meaningful Impact: Help improve access to essential services and support within your community.
- Ongoing Support & Training: Benefit from continuous professional development and opportunities to work with diverse clients.
About Us
Word360 is the largest Interpreting and Translation company in the United Kingdom and we are lucky to be working alongside some brilliant clients across nationwide.
Face-to-Face Interpreter – Swindon (Berkshire, Bristol, Gloucestershire) employer: Word360
Word360 is an exceptional employer dedicated to supporting the deaf community through innovative communication solutions. With a strong focus on employee growth, we offer comprehensive training, generous holiday allowances, and a vibrant work culture that celebrates diversity and inclusion. Located in Edgbaston, our hybrid work model allows for flexibility while fostering collaboration and engagement through social events and wellness benefits.
StudySmarter Expert Advice🤫
We think this is how you could land Face-to-Face Interpreter – Swindon (Berkshire, Bristol, Gloucestershire)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Word360. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Word360 before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Face-to-Face Interpreter – Swindon (Berkshire, Bristol, Gloucestershire)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Word360:Your cover letter is your chance to shine! Tell us why you want to work at Word360 specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Word360!
How to prepare for a job interview at Word360
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
