Recruitment Administrator in Birmingham

About The Role

Word360 is scaling fast, and our Recruitment team is the engine behind it.

We're looking for a sharp, highly organised Recruitment Administrator to be the operational backbone of that engine — the person who makes sure nothing falls through the cracks, no candidate is left waiting, and no linguist's file is out of date.

You’ll own the day-to-day administrative infrastructure of the team: managing inboxes, coordinating interviews, maintaining airtight records, and giving every candidate and linguist a first-class experience from their very first interaction with us.

If you thrive on precision, love a fast pace, and take pride in being the person everyone can rely on, this is your role.

Responsibilities and Duties

• Continuously look for small process improvements that make the team faster, cleaner, and more accurate.

Own the front line of the Recruitment team: field incoming calls and emails, triage queries with judgement, and route or resolve them so nothing sits unanswered.

• Manage shared inboxes to a same-day response standard, escalating complex or time-sensitive queries to the right person immediately.
• Keep candidate and linguist records complete, accurate, and audit-ready across all internal systems — the single source of truth the wider business relies on.
• Prepare, process, and track onboarding documentation, chasing outstanding items proactively so compliance deadlines are never missed.
• Coordinate interview and meeting schedules across multiple stakeholders, resolving diary conflicts before they become problems.
• Monitor compliance and documentation status across the candidate pipeline, flagging risks before they become blockers.
• Handle sensitive candidate, linguist, and company information with total discretion and professionalism at all times.

Skills and Attributes Required

• 2+ years' experience in a fast-paced administrative or office support role, ideally within recruitment, HR, or a service-driven environment.
• Exceptional verbal and written communication, clear, professional, and warm under pressure.
• Sharp organisational instincts; you can juggle competing priorities without dropping the important ones.
• Confident across Microsoft Office (Outlook, Word, Excel) and comfortable learning new systems fast.
• Experience with CRM/ATS or similar database systems, with the discipline to keep records accurate across multiple platforms.
• Meticulous attention to detail, the kind of person who catches the error before it becomes a problem.
• Equally strong working independently and as part of a close-knit team.
• A confident, professional telephone manner that reflects well on the business.
• Strong time management and a genuine commitment to meeting deadlines.
• Absolute discretion when handling confidential information.

Benefits

• Holiday Allowance:24 days of holiday per year, plus bank holidays, and an additional day off for your birthday.
• Loyalty Reward: Earn an extra paid holiday for every two years of service, up to a maximum of 29 days.
• Comprehensive Training: Enjoy a structured onboarding process, full training, and ongoing development opportunities, including annual group training to help you excel.
• Employee Recognition: Celebrate achievements with our employee awards and development programs.
• Health and Wellness: Benefit from health insurance, reduced gym memberships, reduced cinema tickets, and more.
• Career Growth: Your efforts drive your success. With our ambitious growth plans, you’ll continually expand your expertise and opportunities.
• Cycle to Work Scheme: Join the cycling revolution with our support.
• Pension Scheme: Secure your future with our workplace pension plan.
• Paid Sick Leave: Rest assured with paid time off during illness.
• Social Events: Engage with colleagues and innovate through business-wide social events.
• Recruitment Process
• Successful applicants will complete a short pre-screen, including recorded answers to a few questions, along with a psychometrics test.
• If shortlisted, you’ll be invited to a first interview (via Microsoft Teams or in person).
• Finalists will attend a final interview (again, either online or face-to-face).
• Please note, the process may change
• Diversity, Inclusion and Wellbeing
• Diversity, inclusion and wellbeing is an important part of

Word360 's culture and values.

We recruit talented people from a diverse range of backgrounds and cultures, providing equal opportunities for all to join our team regardless of age, sex, race, sexual orientation, disability, or culture.

We create an exciting and rewarding place to work that aims to fulfil everyone's potential and together to achieve personal and business goals.

We offer flexible working patterns to help our staff achieve a good work/ life balance and we encourage candidates seeking flexibility in their next role to apply for any of our vacancies.

Additional Information

If you are successful in receiving an offer of a role with our company a variety of pre-employment screening checks will be completed.

Our screening checks can include but are not limited to your eligibility to work, professional and academic qualifications, any criminal records, your financial stability, and references from previous employers.

The screening that takes place will be relevant to your role and will vary from role to role.

About Us

Word360 is the largest Interpreting and Translation company in the United Kingdom and we are lucky to be working alongside some brilliant clients across nationwide.

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