At a Glance
- Tasks: Manage NHS accounts, drive revenue growth, and build long-term partnerships.
- Company: Join Word360, a leading tech platform transforming language services in healthcare.
- Benefits: Enjoy flexible working, 24+ days holiday, health perks, and career development.
- Other info: Diverse and inclusive culture with opportunities for personal and professional growth.
- Why this job: Make a real impact in the NHS while growing your career in a supportive environment.
- Qualifications: Experience in account management or B2B sales, with a knack for relationship building.
The predicted salary is between 35000 - 45000 £ per year.
Word360 is a Birmingham-based technology platform reshaping how the NHS and wider health and social care sector access language services. Our platform connects clinicians and patients across language barriers in real time, with products including Wordskii, which integrates directly into NHS clinical systems, and Wondaa, our AI-powered interpreter. We are a multi-award-winning business with a strong NHS footprint and a clear growth agenda.
We are looking for an account manager who is a commercially minded relationship builder. This is not a reactive support role. You will own a defined portfolio of NHS and public sector accounts with a direct brief to retain and grow them, identifying expansion opportunities, converting them into revenue, and building long-term partnerships that reflect the full breadth of what Word360 can do.
Day to day you will spend your time in accounts, not behind a queue. You will be expected to challenge, propose, and close alongside the relationship management that earns you the right to do so. If you have grown accounts before and want the space and support to do it properly, this is worth a conversation.
- Own a portfolio of accounts and be held accountable for revenue retention and growth within them.
- Build structured account plans that map expansion opportunities across departments, product lines, and usage levels.
- Lead regular client business reviews, balancing honest performance conversations with a forward-looking commercial agenda.
- Manage the full renewal cycle: proactively flag risk, build the case for continuation, and make sure no contract goes uncontested.
- Work alongside the wider sales and marketing team on account strategy, new product rollouts, and cross-sell campaigns.
- Support client onboarding and product adoption where accounts expand, keeping time-to-value tight.
- Keep HubSpot current across pipeline, contact records, account plans, and renewal timelines.
- Act as the internal voice of your accounts, flag risks early, escalate where needed, and follow through.
A track record in account management, customer success, or B2B sales, with clear examples of growing revenue within existing accounts.
Commercial instinct. Experience managing complex, multi-stakeholder accounts. NHS, local authority, or large public sector experience is a genuine advantage.
Confident using CRM tools (HubSpot preferred) to manage pipelines and account activity, not just log calls.
Working knowledge of NHS procurement, commissioning structures, or the ICB and ICS landscape.
A commercial account management role with real ownership, not an escalation desk.
Autonomy to build and run your accounts, backed by an experienced sales and leadership team.
Flexible and hybrid working, and a team that takes its work seriously without taking itself too seriously.
Holiday Allowance: 24 days of holiday per year, plus bank holidays, and an additional day off for your birthday.
Loyalty Reward: Earn an extra paid holiday for every two years of service, up to a maximum of 29 days.
Comprehensive Training: Enjoy a structured onboarding process, full training, and ongoing development opportunities, including annual group training to help you excel.
Employee Recognition: Celebrate achievements with our employee awards and development programs.
Health and Wellness: Benefit from health insurance, free gym memberships, free cinema tickets, and more.
Career Growth: Your efforts drive your success.
Cycle to Work Scheme: Join the cycling revolution with our support.
Pension Scheme: Secure your future with our workplace pension plan.
Paid Sick Leave: Rest assured with paid time off during illness.
Social Events: Engage with colleagues and innovate through business-wide social events.
If shortlisted, you’ll be invited to a first interview (via Microsoft Teams or in person). Finalists will attend a final interview (again, either online or face-to-face).
Diversity, Inclusion and Wellbeing: Diversity, inclusion and wellbeing is an important part of Word360's culture and values. We recruit talented people from a diverse range of backgrounds and cultures, providing equal opportunities for all to join our team regardless of age, sex, race, sexual orientation, disability, or culture. We offer flexible working patterns to help our staff achieve a good work/life balance and we encourage candidates seeking flexibility in their next role to apply for any of our vacancies.
Our screening checks can include but are not limited to your eligibility to work, professional and academic qualifications, any criminal records, your financial stability, and references from previous employers. Word360 is one of the largest Interpreting and Translation companies in the United Kingdom and we are lucky to be working alongside some brilliant clients across nationwide.
Account Managers/Senior Account Manager in Birmingham employer: Word360
Word360 is an exceptional employer located in Birmingham, offering a dynamic work culture that prioritises employee growth and well-being. With a strong focus on innovation in the health and social care sector, employees enjoy flexible working arrangements, comprehensive training, and numerous benefits including health insurance and generous holiday allowances. The company fosters a collaborative environment where account managers can thrive, build meaningful relationships, and contribute to impactful projects that make a difference in the NHS and public sector.
StudySmarter Expert Advice🤫
We think this is how you could land Account Managers/Senior Account Manager in Birmingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Word360. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Word360 before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Managers/Senior Account Manager in Birmingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Word360:Your cover letter is your chance to shine! Tell us why you want to work at Word360 specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Word360!
How to prepare for a job interview at Word360
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
