At a Glance
- Tasks: Manage client accounts and drive revenue growth through strategic planning and relationship building.
- Company: Join Word360, a tech platform transforming language services in the NHS.
- Benefits: Enjoy 24 days holiday, health perks, flexible working, and career development opportunities.
- Other info: Dynamic work environment with exciting social events and a focus on employee wellbeing.
- Why this job: Make a real impact in healthcare while enjoying autonomy and a supportive team.
- Qualifications: Proven account management experience and strong communication skills required.
The predicted salary is between 40000 - 50000 £ per year.
About the Role
Word360 is a Birmingham-based technology platform reshaping how the NHS and wider health and social care sector access language services. Our platform connects clinicians and patients across language barriers in real time, with products including Wordskii, which integrates directly into NHS clinical systems, and Wondaa, our AI-powered interpreter.
Responsibilities and Duties
- Own a portfolio of accounts and be held accountable for revenue retention and growth within them.
- Build structured account plans that map expansion opportunities across departments, product lines, and usage levels.
- Identify and execute upsell and cross-sell opportunities across the Word360 platform, including Wordskii EPR integrations and Wondaa AI solutions.
- Lead regular client business reviews, balancing honest performance conversations with a forward‑looking commercial agenda.
- Manage the full renewal cycle: proactively flag risk, build the case for continuation, and make sure no contract goes uncontested.
- Work alongside the wider sales and marketing team on account strategy, new product rollouts, and cross‑sell campaigns.
- Support client onboarding and product adoption where accounts expand, keeping time‑to‑value tight.
- Keep HubSpot current across pipeline, contact records, account plans, and renewal timelines.
- Act as the internal voice of your accounts, flag risks early, elevate where needed, and follow through.
Skills and Attributes Required
- A track record in account management, customer success, or B2B sales, with clear examples of growing revenue within existing accounts.
- Commercial instinct. You can spot an opportunity, build a case for it, and see it through to a close.
- Experience managing complex, multi‑stakeholder accounts. NHS, local authority, or large public sector experience is a genuine advantage.
- Confident using CRM tools (HubSpot preferred) to manage pipelines and account activity, not just log calls.
- Able to run a business review that moves the conversation forward commercially, not just operationally.
- Clear, adaptable communication. Equally credible with a procurement lead and a ward manager.
- Self‑directed and organised, with the confidence to manage a portfolio without being managed yourself.
- Resilient and direct. Comfortable in a fast‑moving environment and confident challenging the status quo where it serves the client.
Nice to Have
- Working knowledge of NHS procurement, commissioning structures, or the ICB and ICS landscape.
- Experience selling or managing SaaS or technology platform contracts.
- Familiarity with NHS technologies and systems.
What we Offer
- A technology business with a strong NHS market position, two differentiated products, and a growing pipeline.
- A commercial account management role with real ownership, not an escalation desk.
- Autonomy to build and run your accounts, backed by an experienced sales and leadership team.
- Flexible and hybrid working, and a team that takes its work seriously without taking itself too seriously.
Benefits
- Holiday allowance: 24 days of holiday per year, plus bank holidays, and an additional day off for your birthday.
- Loyalty reward: Earn an extra paid holiday for every two years of service, up to a maximum of 29 days.
- Comprehensive training: Enjoy a structured onboarding process, full training, and ongoing development opportunities, including annual group training to help you excel.
- Employee recognition: Celebrate achievements with our employee awards and development programs.
- Health and wellbeing: Benefit from health insurance, free gym memberships, free cinema tickets, and more.
- Career growth: Your efforts drive your success. With our ambitious growth plans, you’ll continually expand your expertise and opportunities.
- Cycle to work scheme: Join the cycling revolution with our support.
- Pension scheme: Secure your future with our workplace pension plan.
- Paid sick leave: Rest assured with paid time off during illness.
- Social events: Engage with colleagues and innovate through business‑wide social events.
Equal Opportunity
We recruit talented people from a diverse range of backgrounds and cultures, providing equal opportunities for all to join our team regardless of age, sex, race, sexual orientation, disability, or culture.
Senior Account Manager in Birmingham employer: WORD360 Language Services
Word360 is an exceptional employer located in Birmingham, offering a dynamic work environment that prioritises innovation and employee growth. With a strong focus on the NHS sector, employees enjoy flexible working arrangements, comprehensive training, and a culture that values both hard work and camaraderie. The company provides numerous benefits, including generous holiday allowances, health and wellbeing perks, and opportunities for career advancement, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Account Manager in Birmingham
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to current employees at Word360. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for those interviews by knowing your stuff! Research Word360’s products like Wordskii and Wondaa, and think about how your experience aligns with their mission. Show them you’re not just another candidate; you’re genuinely interested in what they do.
✨Tip Number 3
Practice your pitch! You’ll want to clearly articulate your past successes in account management and how you can drive revenue growth. Use specific examples that highlight your commercial instinct and ability to manage complex accounts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Word360. Let’s get you on board!
We think you need these skills to ace Senior Account Manager in Birmingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Account Manager role. Highlight your experience in account management and any relevant work with the NHS or public sector. We want to see how your skills align with our mission!
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of how you’ve driven revenue growth or managed complex accounts. We love numbers, so if you can quantify your success, even better!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language that reflects your communication skills, as this is key for the role. We appreciate a well-structured application that’s easy to read.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at WORD360 Language Services
✨Know Your Accounts Inside Out
Before the interview, dive deep into the accounts you’ll be managing. Understand their history, current challenges, and potential growth opportunities. This will not only show your commitment but also help you discuss tailored strategies during the interview.
✨Showcase Your Commercial Instinct
Prepare specific examples where you've identified upsell or cross-sell opportunities in previous roles. Be ready to discuss how you built a case for these opportunities and successfully closed them. This will demonstrate your ability to drive revenue growth.
✨Familiarise Yourself with NHS Structures
Brush up on NHS procurement and commissioning structures, as well as the ICB and ICS landscape. Being knowledgeable about these areas will give you an edge and show that you understand the environment you'll be working in.
✨Practice Clear and Adaptable Communication
Think of scenarios where you've had to communicate complex ideas to different stakeholders. Prepare to discuss how you adapt your communication style based on your audience, whether it’s a procurement lead or a ward manager. This skill is crucial for the role.
