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- Tasks: Manage the Word on Fire Institute's community platform and assist users with navigation and technical support.
- Company: Join a dynamic nonprofit media apostolate supporting Bishop Robert Barron's mission to evangelise.
- Benefits: Enjoy work-from-home options, generous paid time off, and comprehensive insurance benefits.
- Why this job: Be part of a vibrant community focused on Catholic evangelism and make a real impact.
- Qualifications: Bachelor's degree or equivalent experience, plus 2 years in customer service or production roles.
- Other info: Opportunity to learn and grow in a tech-savvy environment while supporting a meaningful mission.
The predicted salary is between 46000 - 54000 £ per year.
Institute Product Specialist
Reports to Institute Communities Manager
Word on Fire Catholic Ministries is a nonprofit global media apostolate that supports the work of Bishop Robert Barron and reaches millions of people to draw them into–or back to–the Catholic faith.
The Institute Product Specialist will manage the operation of the Word on Fire Institute’s (WOFI) community platform (Circle) and key software. The Word on Fire Institute is a dynamic online community focused on forming Catholic evangelists.
Location: Rochester
Employment Type: Full-time
Responsibilities
- Onboard and assist users (i.e., new or current members, community leaders, guest speakers, talent etc.) in successful platform navigation, livestream access, or user experience
- Upload and download completed assets (e.g., community presentations, series videos, seminars, courses) from the Institute community platform
- Responsible for hosting media assets within the Institute community platform in alignment with Word on Fire Institute initiatives
- Manage podcast distribution (Evangelization & Culture Show and Word on Fire Show) through cross-functional collaboration with interdepartmental teams via Monday.com
- Oversee new or updated page development on Wordpress related to Word on Fire Institute initiatives
- Liaise between Word on Fire Institute and engineering teams as well as Circle support staff to provide analysis of common user issues and propose technical solutions
- Coordinate with Circle and the WOFI engineering team to request bug fixes and communicate these fixes to members or leaders
- Solicit, troubleshoot, and triage Circle bugs and errors users are experiencing
- Generate post-event surveys on Typeform, analyze results, and share important findings with pertinent stakeholders of the Word on Fire Institute
- Build automations for Word on Fire Communities that will increase engagement and inform our users of important information
- Provide technical support for large-scale workshops, seminars, and live events
- Educate Institute leaders on the use and operation of the Institute community platform and other related software necessary for the operation of the Institute platform
Requirements
- Bachelor’s degree in communications or business administration, or a related field, or equivalent experience
- 2 years’ experience in a customer service or production specialist role
- Proficiency in Google Workspace
- Excellent verbal, written, and interpersonal communication skills
- Possesses high emotional intelligence
- Adept at assisting customers with technology-related issues and working with customer support
- Able to quickly master several software platforms including, but not limited to: Vimeo, Typeform, Zoom, Helpscout, Monday.com, VideoAsk, Slack, and Libsyn
- Able to gain proficiency in utilizing drag and drop page builders (e.g., WordPress) to build public-facing pages for the Institute
- Willingness to train, learn, and gain facility over technological processes related to Circle, the Institute community platform
- Adept at problem solving, critical thinking, and finding solutions outside the box
- Ability to travel approximately 1-2 times annually
- Commitment to the mission of Word on Fire
Preferred Qualifications
- Familiarity with the work of Bishop Robert Barron and Word on Fire
- Knowledge of the Catholic Church and its teachings
Compensation and Benefits
The estimated base pay range for this position is $58,000 to $70,000 annually. Word on Fire determines individual compensation on several factors, including but not limited to, experience, skills, alignment with the role’s responsibilities, and geographic location. This role may be eligible for annual merit increases based on individual performance.
Word on Fire offers its team members a robust benefits package that includes:
- Work-from-home Wednesdays and up to 20 additional work-from-home days throughout the year
- Several 100% Word on Fire-paid insurance benefits: life, short-term disability, and long-term disability
- Other insurance benefits: medical, dental, vision, HSA, FSA, accident, critical illness, and hospital indemnity
- A retirement plan with a 3% target employer contribution
- Generous paid time off and paid holidays
- Paid parental leaves at 100% of base salary
- Access to Word on Fire’s incredible wealth of content and resources and more!
Word on Fire is founded upon and intent on prioritizing its Catholic religious mission and principles above all else. Word on Fire\’s religious mission may therefore require that it make employment decisions based on an individual\’s religion and adherence to the principles of the Catholic Church.
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Institute Product Specialist employer: Word on Fire Catholic Ministries
Contact Detail:
Word on Fire Catholic Ministries Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Institute Product Specialist
✨Tip Number 1
Familiarise yourself with the Word on Fire Institute and its mission. Understanding Bishop Robert Barron's work and the community's goals will help you connect with the team and demonstrate your passion for their mission during interviews.
✨Tip Number 2
Brush up on your technical skills, especially with platforms like WordPress, Vimeo, and Typeform. Being able to showcase your proficiency in these tools will set you apart as a candidate who can hit the ground running.
✨Tip Number 3
Network with current or former employees of Word on Fire. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial when preparing for interviews.
✨Tip Number 4
Prepare to discuss your customer service experience in detail. Highlight specific examples where you've successfully resolved technical issues or improved user experiences, as this role heavily relies on strong interpersonal skills.
We think you need these skills to ace Institute Product Specialist
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Institute Product Specialist position. Understand the responsibilities and requirements, and think about how your skills and experiences align with them.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service, technology support, and community management. Use specific examples that demonstrate your proficiency with software platforms mentioned in the job description.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also expresses your passion for the mission of Word on Fire. Mention any familiarity you have with Bishop Robert Barron’s work or the Catholic Church, as this will resonate with the hiring team.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your writing is clear and professional. A polished application reflects your attention to detail and commitment to quality.
How to prepare for a job interview at Word on Fire Catholic Ministries
✨Understand the Mission
Familiarise yourself with the mission of Word on Fire and the work of Bishop Robert Barron. Being able to articulate how your values align with their mission will show your genuine interest in the role.
✨Showcase Technical Proficiency
Be prepared to discuss your experience with various software platforms mentioned in the job description, such as Google Workspace, WordPress, and Monday.com. Highlight specific examples of how you've used these tools effectively in past roles.
✨Demonstrate Problem-Solving Skills
Prepare to share instances where you've successfully resolved technical issues or improved user experiences. This will illustrate your critical thinking and problem-solving abilities, which are crucial for this position.
✨Engage with the Community
Express your enthusiasm for engaging with the community platform and supporting users. Discuss any relevant experience you have in customer service or community management to showcase your interpersonal skills.