Event Operations Manager in Worcester

Worcestershire County Cricket Club is one of the 18 major county cricket clubs which make up the England and Wales Cricket Board. We play to the highest level of professional cricket with a history stretching back over 155 years. Our vision is to become Worcestershire’s premier destination for live sports, entertainment & hospitality, whilst providing great experiences for everyone who comes to New Road.

We are passionate about our people and strive to make our working environment a welcoming and inclusive one, fuelling ambition with opportunities and support to help our people achieve their personal and professional goals. Our values of Trust, Inclusiveness, Kindness, Resilience and Togetherness resonate across everything we do at the Club and define our culture and behaviours.

Purpose of the Role:

Alongside our busy Cricket schedule, we have a thriving functions and hospitality offering, with a broad range of rooms and facilities available to cater for any function for up to 250 guests. Reporting to the Head of Hospitality, the Event Operations Manager will oversee the operational delivery of all match day and non-match day hospitality and catering events across the venue, ensuring exceptional customer experience, efficient staffing and seamless coordination between front-of-house, catering, and event teams. The role requires a proactive and hands-on individual who can lead from the front, maintain operational standards, and uphold the club’s reputation for professionalism and attention to detail.

Key Duties and Responsibilities:

• Oversee the operational delivery of all match day and non-match day hospitality and catering events.
• Manage event staffing, including rotas, shift allocation, and casual staff coordination.
• Ensure high standards of customer service and event presentation across all hospitality areas.
• Liaise closely with chefs and kitchen teams to ensure smooth food service delivery.
• Conduct staff briefings and supervise front-of-house operations during events.
• Support bar operations where required, assisting with service delivery and event coordination.
• Ensure compliance with health & safety, food hygiene and licensing regulations.
• Assist with staff training, development and performance management.
• Coordinate event setup, turnaround and breakdown activities.
• Act as a key operational contact during events, resolving issues professionally and efficiently.
• Work collaboratively with hospitality, sales, and cricket operations teams to deliver successful events.
• Support the Head of Hospitality with operational planning and continuous improvement initiatives.

Other responsibilities:

We expect our people to demonstrate and promote our values at all times to ensure Worcestershire County Cricket Club’s brand is always held in the highest regard both internally and in public. It is expected that you will:

• Be proactive in promoting inclusiveness across the club and reporting any discrimination that you witness.
• Be committed to safeguarding and promoting the welfare of children, young people and adults at risk that visit the Club.
• Promote a positive environment that is welcoming, friendly and supportive.
• Foster a culture of togetherness and commit to contributing to a strong team ethic.
• Be passionate about delivering excellent customer service to everyone that comes through our doors.

The nature of our work and the size of our team here at Worcestershire County Cricket Club requires everyone to be flexible, motivated and an excellent team player. This Job Description is not an exhaustive list of tasks but represents the key duties and responsibilities required by the role. You may be required to take on such reasonable additional or other responsibilities and tasks as we need from time to time.

Requirements Person Specification:

• Previous experience in hospitality, catering or event operations management.
• Strong organisational and people management skills.
• Hold a personal licence.
• Experience managing rotas and casual event staff in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Ability to remain calm under pressure and manage multiple operational priorities.
• Strong understanding of hospitality service standards and event delivery.
• Knowledge of food hygiene, health & safety and licensing compliance.
• Flexible approach to working hours, including evenings, weekends and match days.
• Passion for delivering outstanding customer experiences within a sporting or events environment.

You will need to have the Right to Work in the UK or be able to independently obtain this by the start date. Unfortunately, we are unable to offer visa sponsorship for this role.

Benefits Hours, benefits and salary:

This is a full-time role working 40 hours per week over 5 days. This will include working evenings and weekends on a rota basis. The salary is £35,000 per annum.

Benefits:

• Contributory pension scheme
• Death in Service Cover at four times your annual salary
• Paid time off over Christmas and New Year
• Paid day off for your Birthday or celebration day of your choice
• Access to Pluxee employee benefits and discount platform
• Employee Assistance Programme and Wellbeing support
• Free city centre parking
• Stunning city centre location with iconic cathedral view
• Complimentary tickets for various Sports venues across Worcester