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- Tasks: Ensure safety and enjoyment for spectators at cricket matches and events.
- Company: Join the vibrant team at Worcestershire County Cricket Club.
- Benefits: Flexible hours, free parking, complimentary food, and a stunning city centre location.
- Why this job: Be part of an exciting atmosphere while gaining valuable experience in customer service.
- Qualifications: Must be 18+, flexible availability, and good communication skills.
- Other info: Promote inclusiveness and teamwork in a dynamic environment.
The predicted salary is between 13 - 16 £ per hour.
We are seeking enthusiastic and reliable Stewards to join our matchday and events team at the County Cricket Ground. Stewards play a vital role in ensuring the safety, comfort, and enjoyment of all spectators, staff, and players. This is a customer-facing position requiring professionalism, attentiveness, and a proactive approach to crowd management.
Key Responsibilities
- Spectator assistance: Provide directions, information, and support to visitors throughout the ground
- Safety and security monitoring: Maintain awareness of crowd behaviour, identify risks, and report incidents promptly
- Access control: Check tickets, manage entry points, and ensure restricted areas remain secure
- Emergency response: Act quickly and calmly in the event of fire, medical emergencies, or evacuations
- Customer service: Deliver a friendly and professional service, resolving queries and complaints effectively
- Compliance: Uphold stadium regulations, health and safety standards, and safeguarding policies
Other responsibilities
We expect our people to demonstrate and promote our values at all times to ensure Worcestershire County Cricket Club's brand is always held in the highest regard both internally and in public. It is expected that you will:
- Be proactive in promoting inclusiveness across the club and reporting any discrimination that you witness
- Be committed to safeguarding and promoting the welfare of children, young people and adults at risk that visit the Club
- Promote a positive environment that is welcoming, friendly and supportive
- Foster a culture of togetherness and commit to contributing to a strong team ethic
The nature of our work and the size of our team here at Worcestershire County Cricket Club requires everyone to be flexible, motivated and an excellent team player. This Job Description is not an exhaustive list of tasks but represents the key duties and responsibilities required by the role. You may be required to take on such reasonable additional or other responsibilities and tasks as we need from time to time.
Skills & Attributes
- Excellent communication: Clear, confident, and approachable with strong interpersonal skills
- Situational awareness: Ability to remain alert and responsive in busy environments
- Teamwork: Work collaboratively with fellow stewards, supervisors, and emergency services
- Problem-solving: Handle unexpected situations calmly and effectively
- Professionalism: Represent the cricket club with integrity and courtesy
Requirements
- Age 18+ (due to licensing and safety regulations)
- Flexible availability, including evenings, weekends, and matchdays
- Hold or be working towards a Level 2 certificate in spectator safety
- Able to be in position for long periods and move to other locations around the ground when required
- Right to work in the UK
The closing date for applications is Saturday 31st January 2026. Worcestershire County Cricket Club recognises the positive value of diversity, promotes equality and challenges discrimination. We welcome and encourage job applications from people of all backgrounds. The Club is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.
Benefits
- This is a casual role with no minimum guaranteed hours. You will be required to work during the cricket season from 1st April to 30th September and the hours of work will include evenings and weekends.
- The salary for this role meets National Minimum Wage.
- Employee Assistance Programme
- Free city centre parking
- Stunning city centre location with iconic cathedral view
- Complimentary food on match days
Casual Stewards (Various positions) in Worcester employer: Worcestershire County Cricket Club
Contact Detail:
Worcestershire County Cricket Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Stewards (Various positions) in Worcester
✨Tip Number 1
Get to know the venue! Familiarise yourself with the County Cricket Ground layout, including entry points and emergency exits. This will help you feel more confident when assisting spectators and managing crowd behaviour.
✨Tip Number 2
Practice your communication skills! Being clear and approachable is key in this role. Try role-playing scenarios with friends or family to get comfortable with answering questions and resolving issues on the spot.
✨Tip Number 3
Stay alert and proactive! Always keep an eye on the crowd and be ready to step in if you notice anything unusual. This shows your commitment to safety and enhances the overall experience for everyone.
✨Tip Number 4
Apply through our website! We want to see your enthusiasm and reliability shine through in your application. Plus, it’s a great way to stay updated on any new opportunities that pop up!
We think you need these skills to ace Casual Stewards (Various positions) in Worcester
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for cricket and customer service shine through. We want to see that you're excited about being part of our team and contributing to a great matchday experience!
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the responsibilities listed in the job description. We love seeing candidates who understand what it takes to be a steward at Worcestershire County Cricket Club.
Be Professional Yet Approachable: Remember, this is a customer-facing role! Use a friendly tone in your application while maintaining professionalism. We’re looking for stewards who can connect with spectators and provide excellent service.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Worcestershire County Cricket Club
✨Know Your Role
Familiarise yourself with the responsibilities of a Steward. Understand the importance of safety, customer service, and crowd management. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this is a customer-facing position, practice clear and friendly communication. Think of examples from your past experiences where you successfully assisted others or resolved issues. This will demonstrate your interpersonal skills effectively.
✨Demonstrate Situational Awareness
Be prepared to discuss how you would handle various scenarios, such as managing a large crowd or responding to emergencies. Showing that you can think on your feet and remain calm under pressure will impress the interviewers.
✨Emphasise Teamwork
Highlight your ability to work well in a team. Share experiences where you collaborated with others to achieve a common goal. This aligns with the club's values and shows that you can contribute positively to the team dynamic.
