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- Tasks: Assist with reception duties and support students in a vibrant college environment.
- Company: Worcester Sixth Form College, dedicated to empowering young learners.
- Benefits: Earn while you learn with 25 days annual leave and potential for further employment.
- Why this job: Join a dynamic team and make a difference in students' lives every day.
- Qualifications: GCSE in Maths (grade A*-C / 4-9) and a passion for customer service.
- Other info: Enjoy hands-on experience and professional training tailored to your growth.
The predicted salary is between 1000 - 1200 £ per month.
You will be required to perform reception duties and undertake administrative tasks within a dynamic team. If you want to work in a fast‑paced environment and enjoy working with young people, then this could be the role for you.
Wage: £14,526.20 for your first year, then could increase depending on your age. National Minimum Wage rate for apprentices.
Hours: Monday to Friday 8.30am to 4.30pm with half an hour unpaid for lunch break and one day finishing at 4.00pm. There may be some days that start at 8.00am if there is a need to cover reception. 37 hours a week.
Start Date: Monday 24 August 2026
Duration: 1 year 4 months
Work: Most of your apprenticeship is spent working. You’ll learn on the job by getting hands‑on experience.
What you’ll do at work:
- Assist on Reception and the immediate area, welcoming and supervising visitors.
- Respond to information and advice queries from students, parents, and external organisations, referring where appropriate.
- Assist in the management of department diaries and booking students with advisers for careers interviews, including mock interviews and personal statement checking.
- Assist students (and ex‑students) with basic UCAS enquiries, such as UCAS registration.
- Liaise with the Student Services Head of Department and Marketing team to promote Student Services events and activities using graphics and social media.
- Update College TV information screens and liaise with the IT team to develop focused student PC desktop promotion.
- Update Careers boards as appropriate (yearly plan).
- Update college website, Instagram etc.
- Help in the update of department resources (e.g. careers leaflets, booklets, virtual communication such as TV screens, PC screensavers etc.).
- Assist the Travel & Finance Officer with tasks such as bus passes and locker keys.
- Ensure the Student Services area is kept tidy.
- Keep the stationery cupboard stocked and replenish booklets and forms used in the Student Services area when necessary.
- Assist with administrative tasks, typing correspondence and inputting data as instructed.
- Complete College Visitor Forms when necessary.
Where you’ll work: This apprenticeship will be based at Worcester Sixth Form College.
Training: Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider: Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Use appropriate verbal and non‑verbal communication skills, summarising language during face‑to‑face communications.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Organise yourself, prioritise your own workload and work to meet deadlines. Demonstrate patience and calmness. Show you understand the customer’s point of view.
Formal training is delivered at HWGTA, located at McKenzie Way, Worcester WR4 9GN. You will receive a training plan that is specific to your qualification, with sessions that are delivered through a combination of face‑to‑face and remote.
Additional training for functional skills in English and Maths will be undertaken if needed. You will receive monthly visits from your assigned Learning and Development Specialist, who will set you work, monitor your development and wellbeing, and discuss training sessions.
Requirements: GCSE in Maths (grade A*‑C / 4‑9). Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills: Customer care skills, initiative.
Other requirements: The College and all its personnel are committed to safeguarding and promoting the welfare of children, young persons and vulnerable adults. This position is subject to an Enhanced Disclosure and Barring Service (DBS) check.
The successful candidate will be entitled to 25 days annual leave plus bank holidays. It would be preferred that annual leave is taken during the College holiday periods where possible.
About this employer: Worcester Sixth Form College are specialists in the education of 16‑19 year olds and our staff are experts in meeting the needs of this age group.
After this apprenticeship: Upon the successful completion of the apprenticeship and reviews with your line manager, there may be the possibility of further employment.
The contact for this apprenticeship is: HEREFORDSHIRE AND WORCESTERSHIRE GROUP TRAINING ASSOCIATION LIMITED, Emily Jackson, emily.jackson@hwgta.org, 01905330732.
Customer Service Apprentice (Student Services) in Worcester employer: Worcestershire County Council
Contact Detail:
Worcestershire County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Apprentice (Student Services) in Worcester
✨Tip Number 1
Get to know the company! Research Worcester Sixth Form College and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and think about how your experiences align with the role. We can even help you with mock interviews to boost your confidence!
✨Tip Number 3
Network, network, network! Connect with current or former apprentices at Worcester Sixth Form College on social media. They can provide insider tips and might even give you a heads-up about what to expect during the hiring process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the team right from the start.
We think you need these skills to ace Customer Service Apprentice (Student Services) in Worcester
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for working with young people and in a dynamic team.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences match the role. Mention any relevant experience you have with customer service or working in fast-paced environments – it’ll make you stand out!
Keep It Clear and Concise: We appreciate clarity, so keep your application straightforward and to the point. Use bullet points if necessary to make it easy for us to read and understand your key skills and experiences.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure we receive it directly and can review it promptly. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Worcestershire County Council
✨Know Your Role
Before the interview, make sure you understand the key responsibilities of a Customer Service Apprentice. Familiarise yourself with tasks like managing department diaries and assisting students with UCAS queries. This will help you demonstrate your enthusiasm and readiness for the role.
✨Showcase Your Communication Skills
Since this role involves interacting with students and parents, practice your verbal and non-verbal communication skills. Think about how you can summarise information clearly and use a friendly tone. You might even want to prepare examples of how you've successfully communicated in past experiences.
✨Demonstrate Your Initiative
Employers love candidates who show initiative. Think of instances where you've gone above and beyond to help others or improve a situation. Be ready to share these examples during your interview to highlight your proactive attitude.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the apprenticeship, such as training opportunities or team dynamics. This shows your genuine interest in the position and helps you assess if it's the right fit for you.