At a Glance
- Tasks: Help customers access resources and lead engaging events in a vibrant library setting.
- Company: Worcestershire Libraries, a community-focused and inclusive employer.
- Benefits: Enjoy 26 days holiday, a brilliant pension scheme, and professional development opportunities.
- Other info: Flexible hours, including Saturdays, in a supportive and inclusive team.
- Why this job: Make a difference in your community while enjoying a dynamic and varied work environment.
- Qualifications: Enthusiastic with excellent customer service skills; experience in retail or education is a plus.
The predicted salary is between 22000 - 26000 £ per year.
Worcestershire Libraries are recruiting. We have vacancies in the Redditch Cluster covering Redditch, Alvechurch, Wythall and Woodrow libraries. The role is diverse, exciting and no two days are the same. You will help our customers access a wide range of resources and services. A typical day could see you provide digital one to one support, lead events and activities such as a song or storytelling session for children or an online activity group for adults. Expect to learn something new every day in a fast‑paced customer focused environment.
You will need to be enthusiastic, energetic and flexible with excellent customer service skills. A will to find an answer to whatever question is asked is key. You may have a background in retail, community, education, early years or library work – but whatever your experience, your understanding of the customer will be crucial. If you enjoy working with people, thrive on providing excellent customer service and you would like to be part of an innovative and enthusiastic team, then we would like to hear from you.
Working hours are based on a rota and include Saturdays. We are inclusive – this is important to us and we are proud to be a Disability Confident Employer. Disability Confident is helping us recruit and retain great people to meet our workforce needs. If you have a disability and require reasonable adjustments, please let us know.
Benefits- Great Holiday Entitlement: As well as bank holidays, you'll get 26 days paid holiday (pro rata for part‑time staff). This goes up to 31 days when you have been with us for five years. If you get more than 26 days where you work now, don't worry because if you join us without a break, we'll match your holiday up to 31 days. If you’re successful and want to take advantage of this, do let us know!
- Brilliant Pension Scheme: The Local Government Pension Scheme (LGPS) is a nationwide, career average pension scheme and is a valuable part of the pay and reward package for employees working in local government.
- Professional Learning & Development: We actively encourage learning and development for all our staff should they want to progress further or explore other areas within the organisation.
Library Customer Advisor in St. Georges employer: Worcestershire County Council
Worcestershire Libraries is an excellent employer, offering a dynamic and inclusive work environment where no two days are the same. With a strong focus on professional development, employees benefit from generous holiday entitlements, a robust pension scheme, and the opportunity to engage with the community through diverse activities. Join our enthusiastic team in the Redditch Cluster and enjoy meaningful work that makes a difference in people's lives.
Contact Details:
Worcestershire County Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Library Customer Advisor in St. Georges
✨Tip Number 1
Get to know the libraries in the Redditch Cluster! Familiarise yourself with their services and resources. This will not only help you answer customer queries but also show your enthusiasm for the role during interviews.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to assist someone, whether it’s helping them find a book or leading a storytelling session. Role-playing these situations can boost your confidence.
✨Tip Number 3
Network with current library staff or volunteers. They can provide insights into the day-to-day responsibilities and what makes a great Library Customer Advisor. Plus, it’s a good way to get your name out there!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about joining our innovative team.
We think you need these skills to ace Library Customer Advisor in St. Georges
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through! We want to see that you're excited about the role and ready to engage with our community.
Tailor Your Experience:Make sure to highlight any relevant experience you have, whether it's in retail, education, or libraries. We love seeing how your background can bring something unique to our team!
Be Personable:Remember, this role is all about connecting with people. Use a friendly tone in your application to show us that you’re approachable and ready to help our customers.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with us.
How to prepare for a job interview at Worcestershire County Council
✨Know Your Libraries
Familiarise yourself with Worcestershire Libraries and the specific services they offer. Understand the resources available in the Redditch Cluster and think about how you can help customers access them. This knowledge will show your enthusiasm for the role and your commitment to providing excellent customer service.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Whether it’s from retail, education, or community work, be ready to discuss how you’ve successfully handled customer queries or resolved issues. This will demonstrate your ability to thrive in a fast-paced environment.
✨Be Ready to Engage
Since the role involves leading events and activities, think about how you would engage different audiences. Prepare a short plan for a storytelling session or an online activity group. This will not only showcase your creativity but also your ability to connect with people of all ages.
✨Embrace Flexibility and Enthusiasm
The job requires flexibility and energy, so be prepared to discuss how you adapt to changing situations. Share instances where you’ve had to think on your feet or take initiative. Your positive attitude will be key in showing that you’re the right fit for this dynamic team.
