At a Glance
- Tasks: Support customers with digital resources and lead engaging community events.
- Company: Worcestershire Libraries, a vibrant and inclusive workplace.
- Benefits: Generous holiday entitlement, pension scheme, and professional development opportunities.
- Other info: Flexible working hours and a commitment to inclusivity.
- Why this job: Join a dynamic team and make a difference in your community every day.
- Qualifications: Enthusiasm, excellent customer service skills, and a passion for helping others.
The predicted salary is between 23000 - 27000 £ per year.
Worcestershire Libraries are recruiting. We have vacancies in the Redditch Cluster covering Redditch, Alvechurch, Wythall and Woodrow libraries. The role is diverse, exciting and no two days are the same. You will help our customers access a wide range of resources and services.
A typical day could see you provide digital one to one support, lead events and activities such as a song or storytelling session for children or an online activity group for adults. Expect to learn something new every day in a fast‑paced customer focused environment.
You will need to be enthusiastic, energetic and flexible with excellent customer service skills. A will to find an answer to whatever question is asked is key. You may have a background in retail, community, education, early years or library work – but whatever your experience, your understanding of the customer will be crucial.
If you enjoy working with people, thrive on providing excellent customer service and you would like to be part of an innovative and enthusiastic team, then we would like to hear from you. Working hours are based on a rota and include Saturdays. We are inclusive – this is important to us and we are proud to be a Disability Confident Employer. Disability Confident is helping us recruit and retain great people to meet our workforce needs. If you have a disability and require reasonable adjustments, please let us know.
Benefits- Great Holiday Entitlement: As well as bank holidays, you'll get 26 days paid holiday (pro rata for part‑time staff). This goes up to 31 days when you have been with us for five years. If you get more than 26 days where you work now, don't worry because if you join us without a break, we'll match your holiday up to 31 days. If you’re successful and want to take advantage of this, do let us know!
- Brilliant Pension Scheme: The Local Government Pension Scheme (LGPS) is a nationwide, career average pension scheme and is a valuable part of the pay and reward package for employees working in local government.
- Professional Learning & Development: We actively encourage learning and development for all our staff should they want to progress further or explore other areas within the organisation.
Library Advisor: Digital Support & Community Events in St. Georges employer: Worcestershire County Council
Worcestershire Libraries is an exceptional employer, offering a dynamic and inclusive work environment where no two days are the same. With a strong focus on professional development, employees benefit from generous holiday entitlements, a robust pension scheme, and the opportunity to engage with the community through diverse events and activities. Join our enthusiastic team in the Redditch Cluster and enjoy meaningful work that makes a difference in people's lives.
Contact Details:
Worcestershire County Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Library Advisor: Digital Support & Community Events in St. Georges
✨Tip Number 1
Get to know the libraries in your area! Familiarise yourself with the services they offer and think about how you can contribute. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills! Whether it’s through role-playing with friends or volunteering, showing that you can handle diverse situations with enthusiasm will set you apart from other candidates.
✨Tip Number 3
Network with current library staff or attend community events. This can give you insider knowledge about the role and help you make connections that could lead to a job offer. Plus, it shows you’re proactive!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Library Advisor: Digital Support & Community Events in St. Georges
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through! We want to see that you're excited about helping people and making a difference in their lives.
Tailor Your Experience:Make sure to highlight any relevant experience you have, whether it's from retail, community work, or education. We love seeing how your background can contribute to our diverse team!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to understand and directly related to the role.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Worcestershire County Council
✨Know Your Libraries
Familiarise yourself with Worcestershire Libraries and their services. Understand the resources available and think about how you can help customers access them. This will show your enthusiasm for the role and your commitment to providing excellent customer service.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Whether it's from retail, community work, or education, be ready to discuss how you handled challenging situations and ensured customer satisfaction. This is key for a role that thrives on interaction.
✨Be Ready to Engage
Since the role involves leading events and activities, think of creative ideas you could bring to the table. Whether it’s a storytelling session for kids or an online activity for adults, having a few engaging concepts ready will demonstrate your proactive approach and creativity.
✨Embrace Flexibility and Enthusiasm
The job requires energy and adaptability, so be prepared to discuss how you handle change and unexpected situations. Share instances where your flexibility has led to positive outcomes, and let your passion for working with people shine through during the interview.
