Library Customer Advisor in Hollywood

About the role

Worcestershire Libraries are recruiting. We have vacancies in the Redditch Cluster covering Redditch, Alvechurch, Wythall and Woodrow libraries. The role is diverse, exciting and no two days are the same. You will help our customers access a wide range of resources and services. A typical day could see you provide digital one‑to‑one support, lead events and activities such as a song or storytelling session for children or an online activity group for adults. Expect to learn something new every day in a fast‑paced customer‑focused environment. You will need to be enthusiastic, energetic and flexible with excellent customer service skills. A will to find an answer to whatever question is asked is key. You may have a background in retail, community, education, early years or library work – but whatever your experience, your understanding of the customer will be crucial. If you enjoy working with people, thrive on providing excellent customer service and you would like to be part of an innovative and enthusiastic team, then we would like to hear from you. Working hours are based on a rota and include Saturdays. Interviews will include a group session with those who are successful moving on to a 1‑to‑1 interview.

We are inclusive – this is important to us and we are proud to be a Disability Confident Employer. Disability Confident is helping us recruit and retain great people to meet our workforce needs. If you have a disability and require reasonable adjustments, please let us know.

Benefits

You will find an overview of the benefits Worcestershire County Council has to offer on our webpage.

• Great Holiday Entitlement: As well as bank holidays, you’ll get 26 days paid holiday (pro rata for part‑time staff). This goes up to 31 days when you have been with us for 5 years. If you get more than 26 days where you work now, don’t worry because if you join us without a break, we’ll match your holiday up to 31 days. If you ‘re successful and want to take advantage of this do let us know!
• Brilliant Pension Scheme: The Local Government Pension Scheme (LGPS) is a nationwide, career average pension scheme and is a valuable part of the pay and reward package for employees working in local government.
• Professional Learning & Development: We actively encourage learning and development for all our staff should they want to progress further or explore other areas within the organisation.