Business Administrator Apprenticeship

What you'll do at work:

• Managing incoming emails, responding where appropriate, and directing messages to relevant team members.
• Organising, updating, and maintaining digital and physical documents to ensure accurate record-keeping.
• Updating and supporting the maintenance of our till and procurement systems, including inputting data and checking for errors.
• Assisting with general office administration tasks such as filing, scheduling, and updating internal logs.

Where you'll work:

35 HARTLEBURY ROAD, STOURPORT ON SEVERN, DY13 9JA

Training Apprenticeships include time away from working for specialist training. You'll study to gain professional knowledge and skills.

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to:

• Write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages.
• Able to choose the most appropriate IT solution to suit the business problem.
• Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals.
• Makes recommendations for improvements and presents solutions to management.
• Drafts correspondence, writes reports and is able to review others' work.
• Maintains records and files, handles confidential information in compliance with the organisation's procedures.
• Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement.
• Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way.
• Seeks advice from more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation.
• Demonstrates ability to influence and challenge appropriately.
• Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms.
• Uses the most appropriate channels to communicate effectively.
• Demonstrates agility and confidence in communications, carrying authority appropriately.
• Understands and applies social media solutions appropriately.
• Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard.
• Demonstrates the necessary level of expertise required to complete tasks and applies themselves to continuously improve their work.
• Is able to review processes autonomously and make suggestions for improvements.
• Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly.
• Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines.
• Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace.
• Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation).
• Manages resources e.g. equipment or facilities.
• Organises meetings and events, takes minutes during meetings and creates action logs as appropriate.
• Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report.
• Plans required resources to successfully deliver projects.
• Undertakes and leads projects as and when required.

Work-based training will take place on-site at the Stourport Manor Hotel and once a month at Worcester Campus.

Requirements:

• GCSE in Maths (grade 4)
• Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills:

• Customer care skills
• Analytical skills

Other requirements:

The apprentice will be working in a busy hospitality environment, where priorities can change quickly, so good organisation and adaptability are important. Some tasks will require confidentiality and accuracy, particularly when handling documents, data, and internal systems. The role involves regular computer-based work, so confidence in using IT systems (or willingness to learn) is essential. The apprentice will need to communicate clearly with different members of staff, both front-of-house and management, so good communication skills are key. There may be occasions where the apprentice is required to work independently (under guidance) as well as part of a wider team. Due to the nature of hospitality, a positive attitude towards problem-solving will help the apprentice succeed.

About this employer:

Stourport Manor Hotel is a welcoming and historic hotel set in the Worcestershire countryside, offering quality accommodation, dining, and leisure facilities. We provide a warm and friendly environment for guests, with a strong focus on excellent customer service and creating memorable experiences. We host a wide range of events including weddings, conferences, à la carte dining, buffets, BBQs, and private functions, providing a versatile and dynamic setting for both guests and staff. Upon successful completion of the apprenticeship, the apprentice may have the opportunity to progress into a permanent full-time administrative position within the business. Potential roles include Hotel Office Administrator, Reservations & Administration Assistant, Operations Support Assistant, or Procurement & Systems Coordinator. As the business continues to grow, there may also be opportunities to develop into roles supporting HR administration, finance support, or operations management. We aim to retain motivated staff and help them build long-term careers within the hospitality sector.

Wage: £16,640 for your first year, then could increase depending on your age. National Minimum Wage rate for apprentices.