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- Tasks: Conduct inspections and audits across hospital sites to ensure facilities meet quality standards.
- Company: Join Worcestershire Acute Hospitals NHS Trust, dedicated to providing top-notch healthcare services.
- Benefits: Enjoy travel expense coverage, flexible working hours, and opportunities for professional development.
- Why this job: Make a real impact on patient care while working in a supportive team environment.
- Qualifications: Previous experience in facilities management and strong organizational skills are essential.
- Other info: Be prepared for a dynamic role that involves walking and interacting with staff across various locations.
The predicted salary is between 30000 - 42000 £ per year.
We are currently looking to recruit a monitoring officer working within Facilities for hours per week. You will be predominately based at the Alexandra Hospital in Rediitch, however travel to other sites will be required for which travel expnese will be paid in line with Trust Policy.
The post holder will be responsible for carrying out inspections and audits across all three hospital sites in all functioning areas, clinical and non-clinical, of the hospitals.
The inspections will cover checks on all hard and soft facilities management including cleaning, catering, fabric and general up-keep of areas. The post holder will be expected to liaise with ward staff over access to areas and be expected to provide feedback should issues be identified.
The role will involve considerable walking throughout the hospitals, in patient populated areas; and to effectively audit, some bending, stretching and moving of equipment will be required. The successful candidate will need to demonstrate initiative when working individually and cooperation when working as part of the wider team.
Main duties of the job
Job Purpose :
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To provide support and assist the Facilities Quality & Compliance Manager with monitoring operational performance standards within hard and soft facilities management services.
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To carry out audits and inspections on both in-house and private contractors across all three hospital sites ensuring compliance against all legislative and published guidelines, including, but not limited to, the National Specifications for Cleanliness, PAS 5748 and the Environment Protection Act 1990 and associated HTMs ( medical gas and waste)
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To provide a full administration service, maintenance of records and general administration duties., To provide support and assist the Facilities Quality & Compliance Manager with monitoring operational performance standards within hard and soft facilities management services.
To carry out audits and inspections on both in-house and private contractors across all three hospital sites ensuring compliance against all legislative and published guidelines, including, but not limited to, the National Standards for Healthcare Cleanliness 2021, the Environment Protection Act 1990 and associated HTMs ( medical gas and waste)
To provide a full administration service, maintenance of records and general administration duties.
Key Duties :
To assist with monitoring the quality of delivery of all in house and contracted facilities services activities within Worcestershire Acute Hospitals NHS Trust against National Standards and Trust Policies and Procedures, including, but not limited to the National Specifications for Cleanliness, PAS 5748 and the Environment Protection Act 1990 and associated HTMs ( medical gas and waste)
To monitor performance against key performance indicators (KPIs) and to provide the information needed to develop corrective action plans.
Carry out spot check audits on all services and audit records maintained by in house teams and contractors.
To provide a point of contact for front line service user and staff and take corrective actions at an operational level.
Provide full administration service to monitoring and facilities teams.
General Duties :
Assist with monitoring performance of services in accordance with Service Level Agreements and external contracts. This will include domestic service, portering service, ward kitchen inspections, linen hire service, and minor hotel service contracts.
Ensure monitoring data is recorded and reviewed; and support auditing action taken.
Raise issues of concern with the Facilities Quality & Compliance Manager and support implementation of appropriate action plans.
Develop and maintain good relationships with client, users, contractors, Facilities Services Management and Estates Management
Assist staff within the Facilities Management Team in order that they may be more effective and efficient in the provision of quality services.
Be involved in measuring the outcomes of the existing service delivery and the development of new standards.
Provide support in special projects as required; waste segregation, recycling and environmental initiatives.
Provide full administration service to this team, upkeep of records, typing of reports, and assist with the preparation of reports, filing, copying etc.
Provide cover to the Facilities administration team as required.
Be familiar with and abide by Trust policies and procedures.
Be able to work flexibly during the normal working week and also at evenings and at weekends in accordance with the needs of the service.
Experience
Essential
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Previous experience of working in a team environment.
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Previous experience of working within soft facilities management
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Previous experience of working to, and delivering to, tight deadlines.
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Previous experience of arranging and servicing meetings.
Desirable
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Previous experience of working in the NHS.
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Previous experience of accounts / contracts / invoice processing.
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Previous experience of monitoring contracts and carrying out audits.
Skills / Knowledge
Essential
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Good organisational skills with a logical approach.
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Ability to work under pressure to tight timescale.
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Good telephone manner.
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Good communication skills, written and oral.
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Ability to work under own initiative.
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Ability to problem solve routine and non-routine issues
Desirable
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Good knowledge of all Microsoft office packages including Word, Excel, Access and PowerPoint.
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Knowledge of NHS PLACE guidelines
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Knowledge of the National Standards for Healthcare Cleanliness and the Environment Protection Act 1990., * Computer Literate.
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Full knowledge of working with Excel Spread sheets.
Desirable
- ECDL training, or equivalent
Personal Qualities
Essential
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Ability to work in a team
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Should be flexible to suit needs of service.
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Good interpersonal skills
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Maintain professional approach when working under pressure.
Other
Essential
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Willingness to undertake further training as appropriate.
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Awareness of confidentiality.
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Conscious of appropriate image and self-presentation.
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Facilities Monitoring Officer employer: Worcestershire Acute Hospitals
Contact Detail:
Worcestershire Acute Hospitals Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Monitoring Officer
✨Tip Number 1
Familiarize yourself with the National Standards for Healthcare Cleanliness and the Environment Protection Act 1990. Understanding these guidelines will not only help you in your role but also demonstrate your commitment to compliance during the interview.
✨Tip Number 2
Highlight any previous experience you have in soft facilities management or working within the NHS. This background can set you apart from other candidates and show that you understand the unique challenges of the healthcare environment.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully monitored performance against key performance indicators (KPIs) in past roles. Being able to share concrete experiences will illustrate your capability to handle the responsibilities of this position.
✨Tip Number 4
Demonstrate your organizational skills by discussing how you manage tight deadlines and prioritize tasks. This is crucial for the Facilities Monitoring Officer role, where you'll need to juggle multiple inspections and audits across different sites.
We think you need these skills to ace Facilities Monitoring Officer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Facilities Monitoring Officer position. Highlight key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to reflect relevant experience in facilities management, audits, and compliance. Use specific examples that demonstrate your ability to meet the job's requirements, such as previous roles in soft facilities management or experience with NHS standards.
Craft a Strong Cover Letter: Write a cover letter that clearly outlines your motivation for applying and how your skills and experiences make you a suitable candidate. Mention your ability to work under pressure, your organizational skills, and your experience in team environments.
Highlight Relevant Skills: In both your CV and cover letter, emphasize essential skills such as good communication, problem-solving abilities, and proficiency in Microsoft Office. If you have knowledge of NHS PLACE guidelines or the National Standards for Healthcare Cleanliness, be sure to include that as well.
How to prepare for a job interview at Worcestershire Acute Hospitals
✨Know Your Standards
Familiarize yourself with the National Specifications for Cleanliness and the Environment Protection Act 1990. Being able to discuss these standards during your interview will show that you understand the compliance requirements of the role.
✨Demonstrate Teamwork
Since the role requires cooperation with various teams, be prepared to share examples of how you've successfully worked in a team environment. Highlight any experiences where you contributed to achieving common goals.
✨Showcase Your Organizational Skills
The job demands good organizational skills and the ability to work under pressure. Prepare to discuss specific instances where you managed multiple tasks effectively or met tight deadlines.
✨Prepare for Practical Scenarios
Expect questions that assess your problem-solving abilities in real-life scenarios related to facilities management. Think about past experiences where you identified issues and implemented solutions, especially in a healthcare setting.