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- Tasks: Support diabetes nurses by managing appointments and handling patient communications.
- Company: Join a dedicated team at Worcestershire Acute Hospitals NHS Trust focused on improving diabetes care.
- Benefits: Gain valuable experience in healthcare while working in a supportive environment with flexible hours.
- Why this job: Make a real impact on patients' lives while developing your administrative skills in a clinical setting.
- Qualifications: No specific qualifications required, just a willingness to learn and adapt!
- Other info: Opportunity to work closely with healthcare professionals and enhance your resume.
The predicted salary is between 30000 - 42000 £ per year.
The Diabetes Clinical Nursing team will be involved in an exciting development to increase the availability of technology to support people living with diabetes. We are looking for administration and clerical support for the nurses to allow them more clinical time to provide support needed to people living with diabetes, to help them get the most out of using the technology.
The role will require patient contact, in person and via telephone as well as providing written information and typing clinic letters. Booking appointments and managing clinics to maximise the efficiency of the nurses clinical time. Ensuring that patients are informed of their appointments or any changes to those appointments are communicated in a timely way.
There are multiple administration tasks carried out by the clinical team that will require your skills to manage instead. Managing clinics and appointments will be a key component of the job. There is also a new clinical database which will require populating and maintaining accurately so that reports can be generated as required and information supplied to NHS England, the local ICB and internally to other departments within the Trust.
You will need to prioritise tasks and be flexible and adapt to the needs of the service on a daily basis. You will need to work with policies and guidelines but also use your initiative to complete tasks without direct supervision., The role will involve arranging and monitoring clinic appointments and groups to ensure best use of resources and efficiencies in service delivery. Work with the clinical team to best utilise clinic time and reduce DNA rates. Review data outputs from clinics and ensure that waiting lists and appointments are validated and correct on the PAS system.
Act as a point of contact for patients needing to change appointments or who need to contact the Diabetes Nursing Service for help and advice. If necessary, cancel at short notice nurse clinics and inform patients of the change. Book short notice appointments when there are patient cancelations or reschedules an appointment. Ensure that all appointments are outcome forms are completed and entered into the system. Support the diabetes nurses with typing letters and other correspondence to patients, GP’s and other healthcare practitioners.
Charles Hastings Way
Worcester
Worcestershire
WR5 1DD
The Alexandra Hospital
Woodrow Drive
Redditch
Worcestershire
B987UB, Charles Hastings Way
Worcester
Worcestershire
WR5 1DD, https://www.worcsacute.nhs.uk/ (Opens in a new tab), alison.hall24@nhs.net
07803575773
Diabetes CNS Admin Support employer: Worcestershire Acute Hospitals
Contact Detail:
Worcestershire Acute Hospitals Recruiting Team
+447803575773
alison.hall24@nhs.net
StudySmarter Expert Advice 🤫
We think this is how you could land Diabetes CNS Admin Support
✨Tip Number 1
Familiarize yourself with the specific technologies and tools used in diabetes care. Understanding how these systems work will not only help you in your role but also show your commitment to supporting the clinical team effectively.
✨Tip Number 2
Practice your communication skills, especially for patient interactions. Being able to convey information clearly and empathetically over the phone or in person is crucial in this role.
✨Tip Number 3
Get comfortable with data management and reporting. Since you'll be working with a new clinical database, having a good grasp of data entry and validation processes will set you apart from other candidates.
✨Tip Number 4
Show your adaptability by preparing examples of how you've successfully managed multiple tasks or adapted to changing priorities in previous roles. This will demonstrate your ability to thrive in a dynamic environment.
We think you need these skills to ace Diabetes CNS Admin Support
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Diabetes CNS Admin Support position. Understand the key responsibilities, such as managing clinic appointments and supporting the nursing team, to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous administrative or clerical experience, especially in healthcare settings. Mention specific tasks you've handled that align with the responsibilities outlined in the job description.
Showcase Communication Skills: Since the role involves patient contact and communication, highlight your verbal and written communication skills. Provide examples of how you've effectively communicated with patients or colleagues in past roles.
Demonstrate Flexibility and Initiative: The job requires adaptability and the ability to work independently. In your application, include examples of situations where you successfully prioritized tasks and took initiative to solve problems without direct supervision.
How to prepare for a job interview at Worcestershire Acute Hospitals
✨Understand the Role
Make sure you have a clear understanding of the responsibilities outlined in the job description. Familiarize yourself with the tasks related to patient contact, appointment management, and data entry, as these will likely be focal points during your interview.
✨Show Your Communication Skills
Since the role involves significant patient interaction, be prepared to demonstrate your communication skills. Think of examples where you've effectively communicated with patients or team members, especially in challenging situations.
✨Highlight Your Organizational Abilities
The position requires managing multiple tasks and prioritizing effectively. Be ready to discuss your organizational strategies and provide examples of how you've successfully managed competing priorities in previous roles.
✨Familiarize Yourself with Clinical Databases
As the role involves maintaining a clinical database, it would be beneficial to familiarize yourself with similar systems. If you have experience with any healthcare databases or software, be sure to mention this during your interview.
