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We are looking to recruit flexible, professional, and community-focused Civil Enforcement Officer (CEOs) to join our high-performing, multi-functional team at Worcester City Council. This is a unique opportunity to contribute to the maintenance of a safe, clean, and accessible city environment through proactive engagement and visible public service.
About the Role
As a multi-role CEO, you will work across Worcester’s vibrant city centre and neighbourhoods,supporting the effective enforcement of:
- Parking regulations (on-street and off-street)
- Public space management and a conduit to the neighborhoods service area.
- Supporting community safety initiatives and local events
You will play a crucial role in ensuring compliance, improving accessibility, reducing environmental harm, and upholding the quality of our public spaces.
What You’ll Be Doing:
- Patrolling designated areas, identifying and addressing contraventions
- Issuing Penalty Charge Notices and Fixed Penalty Notices in line with legal and policy frameworks
- Providing clear, courteous advice and guidance to members of the public
- Supporting operational priorities, including city centre cleansing and enforcement initiatives
- Utilising modern technology (handheld devices, body-worn cameras, GPS radios) to deliver services efficiently
- Working in partnership with colleagues, contractors, and external agencies to improve community outcomes
What We’re Looking For:
- Excellentinterpersonal and communication skills with a calm,confident approach to difficult situations
- Strong customer service ethos, able to balance enforcement with education
- Practical, resilient, and proactive mindset – able to workindependently and as part of a wider team
- Ability to handle challenging conversations with professionalism and integrity
- Willingness to work flexibly across a rota including evenings, weekends, and bank holidays
- Acommitment to upholding Worcester City Council’s values and delivering services that make a positive difference
What We Offer:
- Comprehensive training and professional development opportunities
- Uniform and equipment provided (including body-worn camera and radio)
- Pension scheme and employee benefits package
- Supportive,inclusive, and forward-thinking service culture
- Opportunity to contribute meaningfully to the safety, cleanliness, and accessibility of Worcester’s public realm
Join Us. Make a Difference Every Day.
We welcome applications from all sections of the community. We would like to help you shine during this process.
Please note, this role is subject to a standard DBS check.
For further information about the role, please contact Pete Clements, Technical Supervisor - Parking and Enforcement Services, at Peter.Clements@worcester.gov.uk .
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Civil Enforcement Officer (Multi Role) in Worcester employer: Worcester
At Toby Carvery - Worcester, we pride ourselves on being an exceptional employer that values fun, teamwork, and personal connections. With flexible shifts, generous discounts across our brands, and a supportive work culture, we ensure our staff feel valued and appreciated. Join us to create memorable experiences for our guests while enjoying opportunities for growth and camaraderie in a vibrant environment.
