At a Glance
- Tasks: Provide excellent service in our Brasserie, bar, and event spaces.
- Company: Join the Worcester Whitehouse Hotel, a historic 4-star hotel in the city centre.
- Benefits: Enjoy competitive pay, discounted stays, meals, and a pension scheme.
- Other info: Flexible hours with opportunities for growth and development.
- Why this job: Be part of a vibrant team and create memorable experiences for guests.
- Qualifications: Enthusiastic attitude and a passion for customer service.
The predicted salary is between 12.71 - 12.71 £ per hour.
Contract: Zero Hour
Salary: £12.71 per hour
The Worcester Whitehouse Hotel is a 4 star, 84 bedroom hotel right in the heart of the historic city centre of Worcester. Built in the 16th century, this classic townhouse hotel is adjacent to Foregate Street train station and a short walk to many local attractions including the Worcester City Art Gallery and Museum. The hotel is perfectly located for both leisure and business guests, offering great conference and event facilities for up to 120 delegates, wedding facilities and a leisure club.
We are looking for an enthusiastic and customer-focused Food & Beverage Team Member to provide excellent service across our Brasserie, bar, and event spaces.
Key Responsibilities:
- Greet and seat guests with a warm and friendly approach
- Take orders and serve food and beverages efficiently
- Ensure tables are clean, set, and presented to standard
- Provide knowledgeable recommendations on menu items
- Process payments accurately using the POS system
- Maintain hygiene, cleanliness, and safety in service areas
- Work collaboratively with kitchen and front-of-house teams
- Assist with breakfast, lunch, dinner, or event service as needed
- Respond to guest requests and resolve minor issues promptly
Our Values:
- Transparency | We ensure clarity in communication so that there are no surprises
- Ownership | We think and perform like owners
- Driven | We have a constant desire for improvement
- Investment in our People | We continuously invest in our people to ensure that they are the best that they can be
Benefits:
- Pension Scheme
- Discounted Hotel Stays across our 7H Portfolio
- Discounted Food and Beverage across our 7H Portfolio
- Incremental Holiday Entitlement
- Save as you Learn scheme
- Cycle to work scheme
- Employee Assistance Programme
- One celebratory day per year off
- Complimentary use of the Leisure Club
- Complimentary on-site car parking when on duty
- Complimentary meals when on duty if applicable
- Complimentary tea & coffee when on duty
Please note this is a live out position.
Hours of Work:
- Breakfast - Monday to Friday - 6.30am to 10.30am; Saturday, Sunday and Bank Holidays - 8.00am to 10.30am
- Dinner - 3 - 4 hours between 6.00pm to 10.00pm
- Bar - 5.00pm with latest finish @ 2.00am
F&B Team Member in Worcester employer: Worcester Whitehouse
The Worcester Whitehouse Hotel is an exceptional employer, offering a supportive and dynamic work environment in the heart of historic Worcester. With a strong commitment to employee growth and well-being, we provide numerous benefits including discounted hotel stays, a comprehensive pension scheme, and access to our leisure club facilities. Join us to be part of a team that values transparency, ownership, and continuous improvement, ensuring a rewarding career in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land F&B Team Member in Worcester
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Worcester Whitehouse and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace F&B Team Member in Worcester
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Worcester Whitehouse that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Worcester Whitehouse.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Worcester Whitehouse get a sense of who you are beyond your experience!
How to prepare for a job interview at Worcester Whitehouse
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Worcester Whitehouse and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
