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- Tasks: Join us as a Customer Service Apprentice, handling reception duties and supporting marketing activities.
- Company: Worcester Sixth Form College is dedicated to empowering 16-19 year olds with diverse educational opportunities.
- Benefits: Enjoy formal training, potential for further employment, and a fun teambuilding residential trip.
- Why this job: Gain valuable experience in a vibrant environment while making a real impact on student life.
- Qualifications: No prior experience needed; just bring your enthusiasm and willingness to learn!
- Other info: Work hours are Monday to Friday, with some flexibility for early starts.
Worcester Sixth Form College are specialists in the education of 16-19 year olds and our staff are experts in meeting the needs of this age group. Every year we admit 900 or so students from the whole county of Worcestershire and from surrounding areas. This enables us to offer an exceptionally wide range of courses and flexible programmes in which any course can be combined with virtually any other course. Our students are highly successful, not just academically, but in many other kinds of endeavour, including sports, performing arts, music, Duke of Edinburgh, charity fund raising and a wide variety of other extra-curricular areas.
Upon the successful completion of the apprenticeship and reviews with your line manager, there may be the possibility of further employment.
Key Responsibilities:- To perform reception duties in Visitors' Reception, to include:
- Sorting and distributing of incoming College post and internal post.
- Ensuring that all visitors to the College are signed in and appropriate checks have been carried out where necessary, including students who have forgotten their ID cards.
- Dealing with incoming enquiries via the main College switchboard.
- Dealing with incoming enquiries via the enquiry email account.
- Dealing with enquiries as appropriate from visitors to the college and members of college staff.
- To keep the stationary cupboard stocked and replenish booklets and forms used in the reception area when necessary.
- To assist with administrative tasks, type correspondence and input data as instructed.
- To assist with covering the Tutorial Hub Reception during staff absence.
- To ensure the reception area and the staffroom are kept tidy.
- To assist the Senior Leader for Marketing & Communications with marketing activities to include sourcing content for social media and website posts.
- To support the marketing team with updates to the College website.
- To liaise with external providers to obtain quotes for marketing services.
Formal training is delivered at HWGTA, located in Worcester (WR4 9GN). You will receive a training plan that is specific to your qualification, with sessions that are delivered through a combination of face-to-face and remote. Additional training for functional skills in English and Maths will be undertaken if needed.
You will receive monthly visits from your assigned Learning and Development Specialist, who will set you work, monitor your development and wellbeing, and discuss training sessions. They will also prepare you for your End Point Assessment to gain your Customer Service Practitioner Level 2 qualification.
There is also a five-day teambuilding residential trip that is held in the spring of each year offered to all apprentices on programme.
Working hours are Monday to Friday 8.30 am to 4.30 pm with half an hour unpaid for lunch break and one day finishing at 4.00 pm. There may be some days that start at 8.00 am if there is a need to cover reception.
Customer Service Apprentice (Visitors Reception) employer: WORCESTER SIXTH FORM COLLEGE
Contact Detail:
WORCESTER SIXTH FORM COLLEGE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Apprentice (Visitors Reception)
✨Tip Number 1
Familiarise yourself with the college's values and mission. Understanding what Worcester Sixth Form College stands for will help you align your responses during interviews and show that you're genuinely interested in contributing to their community.
✨Tip Number 2
Practice your customer service skills in real-life scenarios. Whether it's volunteering or part-time work, gaining experience in handling enquiries and managing visitor interactions will give you a solid foundation to discuss during your interview.
✨Tip Number 3
Network with current or former apprentices at the college. They can provide valuable insights into the role and the application process, plus you might get tips on what the interviewers are looking for.
✨Tip Number 4
Prepare questions to ask during your interview. This shows your enthusiasm for the role and helps you determine if the apprenticeship is the right fit for you. Consider asking about the training opportunities and team dynamics.
We think you need these skills to ace Customer Service Apprentice (Visitors Reception)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Apprentice position. Tailor your application to highlight how your experiences align with these requirements.
Craft a Strong CV: Create a CV that showcases your relevant skills, experiences, and any previous customer service roles or volunteer work. Make sure to include any experience working with young people, as this is crucial for the role.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for working at Worcester Sixth Form College and your passion for supporting students. Mention specific examples of how you can contribute to the reception duties and marketing activities outlined in the job description.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at WORCESTER SIXTH FORM COLLEGE
✨Show Enthusiasm for Education
Demonstrate your passion for working with young people and education during the interview. Share any relevant experiences or interests that highlight your commitment to supporting students in their academic and extracurricular pursuits.
✨Familiarise Yourself with the College
Research Worcester Sixth Form College before the interview. Understand their values, courses offered, and any recent news or events. This knowledge will help you answer questions more effectively and show that you are genuinely interested in the role.
✨Prepare for Customer Service Scenarios
Think about common customer service situations you might encounter at a reception desk. Be ready to discuss how you would handle inquiries, manage difficult visitors, or ensure a welcoming environment. Use examples from past experiences if possible.
✨Highlight Teamwork and Communication Skills
As the role involves liaising with various staff and external providers, emphasise your ability to work well in a team and communicate effectively. Share examples of how you've successfully collaborated with others in previous roles or projects.
