At a Glance
- Tasks: Join our Customer Services team to handle calls, process orders, and deliver top-notch customer service.
- Company: Worcester Produce, a friendly and supportive workplace focused on growth.
- Benefits: Competitive pay, full training, and a chance to develop your skills.
- Other info: Flexible hours with opportunities for career advancement in a dynamic environment.
- Why this job: Be at the heart of our business and make a real difference every day.
- Qualifications: Strong communication skills, IT proficiency, and a positive team spirit.
The predicted salary is between 21150 - 25850 £ per year.
Worcester Produce is looking for an experienced and enthusiastic Full-time Sales Administrator to join our busy and friendly Customer Services team.
This is a varied and rewarding role where you will be at the heart of our business, providing excellent customer service and helping to ensure the smooth day-to-day operation of our sales administration processes.
- Working Hours
- Monday to Friday, 8.30am to 4.00pm (half an hour unpaid lunch break)
- Flexibility to work additional hours, starting at 6.30am to provide holiday and sickness cover
- Participation in a Saturday rota, working 8.00am to mid-day 1 in every 5 Saturdays
- Training Period
- For the first 8 weeks, training hours will be 6.30am to 2.00pm (with half an hour unpaid lunch break), Monday to Friday.
During the 3-month probationary period, you may also be required to work additional Saturdays as part of your training and development.
The Ideal Candidate
- Excellent verbal and written communication skills
- A confident and professional telephone manner
- Strong interpersonal skills and the ability to build positive relationships with customers and colleagues
- A positive, enthusiastic and team-focused approach
- Good IT skills and attention to detail
- Excellent listening and problem-solving abilities
- The ability to work efficiently in a fast-paced environment and meet deadlines
- A willingness to learn, develop and take on new responsibilities
- Competitive hourly rate, dependent upon experience and skills
- Full training and support
- A friendly and supportive working environment
- The opportunity to develop your skills within a successful and growing business
If you are organised, customer-focused and enjoy working as part of a team, we would love to hear from you.
Duties
- Working within our Customer Services team, you will be responsible for:
- Handling customer telephone calls and emails
- Processing customer orders accurately and efficiently
- Responding to customer enquiries and resolving issues promptly
- Delivering exceptional levels of customer service
- Assisting with stock control and stock purchasing
- Processing supplier invoices
- Supporting the wider team to ensure the smooth running of daily operation
Sales Administrator (Full Time) in Pershore employer: Worcester Produce Ltd.
Worcester Produce Ltd. offers a friendly and supportive work environment, with opportunities for professional growth through comprehensive training. Employees benefit from flexible working hours and competitive pay based on experience. The company values teamwork and encourages a proactive approach to customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Administrator (Full Time) in Pershore
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Worcester Produce Ltd.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Worcester Produce Ltd. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sales Administrator (Full Time) in Pershore
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Worcester Produce Ltd.:Your cover letter is your chance to shine! Tell us why you want to work at Worcester Produce Ltd. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Worcester Produce Ltd.!
How to prepare for a job interview at Worcester Produce Ltd.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
