At a Glance
- Tasks: Provide essential support and advice to residents seeking housing assistance.
- Company: Join Worcester City Council, a dedicated team making a difference in the community.
- Benefits: Enjoy flexible working, generous leave, and opportunities for personal growth.
- Other info: Be part of a supportive environment with career development opportunities.
- Why this job: Make a real impact by helping people navigate housing challenges every day.
- Qualifications: Strong customer service skills and ability to manage multiple tasks effectively.
The predicted salary is between 28875 - 35291 £ per year.
Are you passionate about delivering excellent customer service and making a real difference to people's lives? Do you enjoy helping customers, solving problems and working in a fast-paced environment; where no two days are the same? Worcester City Council is looking for 2 Customer and Systems Support Advisors to join our Housing & Homelessness Service. This is an exciting opportunity to play a key role in supporting residents who require housing advice, homelessness assistance and access to a range of housing-related services.
Based on the successful role profile for the position, the postholder will help ensure customers receive timely, accurate and professional support across a wide range of housing functions. As a Customer and Systems Support Advisor, you will be the first point of contact for many customers, providing advice and assistance via telephone, email and face-to-face appointments. You will support applications to the Housing Register, homelessness services, temporary accommodation, discretionary welfare assistance and other housing-related services, whilst maintaining accurate records across a range of housing systems.
We are looking for someone who:
- Has excellent customer service and communication skills.
- Enjoys helping people and dealing with a wide variety of enquiries.
- Is organised, accurate and able to manage competing priorities.
- Has strong IT skills and confidence using multiple systems and databases.
- Can work effectively both independently and as part of a team.
- Is resilient and able to remain professional when dealing with challenging situations.
- Has an empathetic but assertive approach when supporting customers.
- Is committed to continuous improvement and delivering high-quality services.
The successful candidate will work closely with Housing Officers, Registered Providers, landlords, support agencies and other internal teams to ensure customers receive the right support at the right time. You will also contribute to service development, performance monitoring and administrative processes that support the efficient running of the Housing Service.
The successful candidates will require a basic DBS Check.
Why Join Us? At Worcester City Council, you will be part of a supportive and dedicated team committed to helping residents access housing and support when they need it most. We offer:
- Flexible and hybrid working arrangements.
- Learning and development opportunities.
- Generous annual leave and local government pension scheme.
- A positive and supportive team environment.
- The opportunity to develop your knowledge and experience across multiple areas of housing and customer services.
We welcome applications from all sections of the community. Alternative formats and reasonable adjustments can be provided where required.
For an informal discussion about the role, please contact: Laura Montandon, Housing & Welfare Advice Team Leader, 01905 722164, Laura.Montandon@worcester.gov.uk
Closing Date: 13 November 2026
Interview Date: 23 & 24 November 2026
Customer & Systems Support Advisor in Street employer: WORCESTER CITY COUNCIL
Worcester City Council is an excellent employer, offering a supportive work culture that prioritises safety and community service. As an LGV Sweeper Driver, you will enjoy stable full-time hours, opportunities for professional growth, and the chance to make a meaningful impact on the cleanliness and safety of our streets. Join us at Six Ways Depot, where your contributions are valued and recognised in a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer & Systems Support Advisor in Street
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at WORCESTER CITY COUNCIL. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like WORCESTER CITY COUNCIL before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer & Systems Support Advisor in Street
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to WORCESTER CITY COUNCIL:Your cover letter is your chance to shine! Tell us why you want to work at WORCESTER CITY COUNCIL specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at WORCESTER CITY COUNCIL!
How to prepare for a job interview at WORCESTER CITY COUNCIL
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
