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- Tasks: Support planning for 300 engineers and manage customer service issues.
- Company: Join Worcester Bosch, the UK's favourite heating brand with a community-focused culture.
- Benefits: 20 days annual leave, discounts, enhanced pension, and health support.
- Why this job: Gain hands-on experience with a renowned brand while making a real impact.
- Qualifications: Must be an undergraduate seeking a placement year; Excel and customer service skills preferred.
- Other info: Flexible start date in July 2026; apply early as positions may close soon.
We’re the nation’s favourite heating brand, here to warm up people’s homes, lives, and futures. From boilers, hybrids and heat pumps to solar thermal and smart controls, we’re giving our customers plenty of choice. With cutting‑edge tech and research, we’re right in the thick of the drive for a better future of home heating. It’s not all tools and tech. People are the real heart of our company. We connect with our customers to deliver genuinely helpful support, and we care about our employees and give them enriching careers. We work hard, we work together, and we work with a cause – delivering brilliant customer support and exceptional engineering. As an organisation of more than 1,600 employees, we also take our role in the communities we serve seriously. From giving away free heating systems for community spaces, to our charity, education and volunteer work – we’re no strangers to rolling our sleeves up, getting stuck in, and helping out. If that sounds like something you’d like to be a part of, we’d love to meet you. Come and work at Worcester Bosch.
Join us for your placement year in summer 2026! Our internships are designed to give you an insight into what it’s like to work for a world‑renowned brand with a culture of support and community. The Planning team sits within the Service Department and is responsible for planning the workload of approximately 300 nationwide engineers who will conduct over 250,000 customer-facing jobs per year.
In this role, you will be responsible for:
- Key contact for 30-35 Bosch engineers (inbound & outbound calls)
- Exception management of jobs booking outside of the day capacity
- Responding to daily unplanned activities (engineer sickness, van issues, customer cancellations)
- Complaint handling of customer issues
- Ordering of spare parts within the agreed time
Interested? Upload your CV and a Cover Letter today!
Qualifications: Please note that to be eligible for this role, you must be an undergraduate student seeking a placement year as part of your degree - if you do not meet these criteria please consider applying for other positions. Our ideal candidate must have:
- Positive outlook with a can-do attitude
- Ability to work in a team and solo
- Geographical Knowledge (useful)
Our ideal candidate should have:
- Excel skills
- Customer Service skills
- Good standard of English and maths
Right To Work: please ensure you have a valid Right To Work in the UK status for the entirety of the placement year upon submitting an application.
Additional Information:
- Deadline for Applications: 01/01/2026
- Expected Start Date: July 2026 (this date is advisory and can be flexible within reason)
- Contract Duration: 1 year
- Working Hours: 39 hours per week – standard working pattern of 08:00 – 17:00 Monday to Thursday and 08:00 – 16:00 Friday with a 1‑hour lunch break
Working with us comes with the following benefits:
- 20 days annual leave per year plus bank holidays
- Access to the Perkbox Benefits platform
- Discounts on products from across the Bosch Group
- Enhanced pension contributions
- Access to Bosch Social Club membership offering you and up to 5 friends and family discounts on excursions and events
- Volunteering days
- Policy to support growing families
- Health & wellbeing support including: over 200 trained mental health first aid champions, free of charge employee assistance programme
- And more!
Seniority level: Associate
Employment type: Full-time
Job function: Other
Industries: Manufacturing
Undergraduate Placement Year 2026 – Demand & Deployment (Planning) in Worcester employer: Worcester Bosch
Contact Detail:
Worcester Bosch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Undergraduate Placement Year 2026 – Demand & Deployment (Planning) in Worcester
✨Tip Number 1
Get to know the company! Research Worcester Bosch and their values. When you understand what they stand for, you can tailor your conversations to show how you fit into their culture.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend any events they might be hosting. A friendly chat can go a long way in making a memorable impression.
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and teamwork. Think of examples from your past experiences that showcase your skills and positive attitude.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the team.
We think you need these skills to ace Undergraduate Placement Year 2026 – Demand & Deployment (Planning) in Worcester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role you're applying for. Highlight relevant skills and experiences that align with the job description, especially those related to planning and customer service.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Share why you want to join Worcester Bosch and how you can contribute to the team.
Showcase Your Skills: Don’t forget to mention your Excel skills and any geographical knowledge you have. These are key for the role, so make them stand out in your application!
Apply Early: We encourage you to apply as soon as possible since we might close the vacancy early. Head over to our website and submit your application today to avoid missing out!
How to prepare for a job interview at Worcester Bosch
✨Know the Company Inside Out
Before your interview, take some time to research Worcester Bosch. Understand their products, values, and community initiatives. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Team Spirit
Since the role involves working closely with engineers and handling customer complaints, be ready to share examples of how you've successfully worked in a team. Highlight any experiences where you’ve collaborated to solve problems or improve processes.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss scenarios where you've had to think on your feet, especially in high-pressure situations. Given the nature of the job, showcasing your ability to manage unexpected challenges will resonate well with the interviewers.
✨Brush Up on Your Excel Skills
As the role requires good Excel skills, make sure you're comfortable discussing your experience with spreadsheets. You might even want to practice some basic functions or data analysis techniques to demonstrate your proficiency during the interview.