At a Glance
- Tasks: Help schedule resources and analyse call data in our busy Contact Centre.
- Company: Join Worcester Bosch, the nation's favourite heating brand with a supportive culture.
- Benefits: Paid internship, 20 days annual leave, discounts, and health support.
- Other info: Engage in social and eco committees and work on personal projects.
- Why this job: Gain valuable experience while contributing to a community-focused company.
- Qualifications: Must be an undergraduate student on track for a 2:1 degree.
The predicted salary is between 500 - 1500 £ per month.
Company Description
We're the nation's favourite heating brand, here to warm up people's homes, lives, and futures. From boilers, hybrids and heat pumps to solar thermal and smart controls, we're giving our customers plenty of choice. With cutting-edge tech and research, we're right in the thick of the drive for a better future of home heating. It's not all tools and tech. People are the real heart of our company. We connect with our customers to deliver genuinely helpful support, and we care about our employees and give them enriching careers. We work hard, we work together, and we work with a cause – delivering brilliant customer support and exceptional engineering. As an organisation of more than 1,600 employees, we also take our role in the communities we serve seriously. From giving away free heating systems for community spaces, to our charity, education, and volunteer work – we're no strangers to rolling our sleeves up, getting stuck in, and helping out. If that sounds like something you'd like to be a part of, we'd love to meet you. Come and work at Worcester Bosch.
Job Description
Join us for your placement year in summer 2026. Our internships are designed to give you an insight into what it's like to work for a world-renowned brand with a culture of support and community. In our Contact Centre, we work with over 100 employees to ensure a good customer experience from the first point of contact. Customers will contact us through calls, emails and Live Chat throughout the year. Winter is our busiest period when we can receive up to 3000 calls a day. We are a great community which organise a lot of events throughout the year such as volunteer days, training days, overviews within the company and externally.
In this role, you will be responsible for:
- Helping to ensure the scheduling of our resource for our phones and emails
- Analysing call data
- Real time analytics and managing day-to-day operations
This is a paid internship, giving you the chance to gain valuable experience while contributing to the smooth running of our Contact Centre. Along with all of this, you will have the opportunity to get involved with our intern, social and eco committees as well as time to work on your own personal projects.
Qualifications
Please note that to be eligible for this role, you must be an undergraduate student seeking a placement year as part of your degree - if you do not meet these criteria please consider applying for other positions. Our ideal candidate must:
- Hold or be working towards a degree and be on track to achieve at least a 2:1.
- Be detail-oriented, ensuring accuracy in forecasting, scheduling, and reporting.
- Have a strong work ethic and desire to learn and develop themselves.
Our ideal candidate should:
- Work well independently and as part of a team, with a proactive approach to completing tasks and supporting team members.
- Have strong organisation skills, able to manage schedules and prioritise tasks in a fast-paced environment.
- Possess good communication skills, with the ability to effectively liaise between all employees.
- Demonstrate interest in data analysis or workforce planning.
Right To Work: please ensure you have a valid Right To Work in the UK status for the entirety of the placement year upon submitting an application.
Additional Information
Deadline for Applications: 6th March 2026. Please note, we reserve the right to close this vacancy at any time so we encourage candidates to submit their applications as soon as possible. Expected Start Date: July 2026. Please note that this date is advisory and can be flexible within reason. Contract Duration: 1 year. Working Hours: 39 hours per week – standard working pattern of 08:00 – 17:00 Monday to Thursday and 08:00 – 16:00 Friday with a 1-hour lunch break.
Working with us comes with the following benefits:
- 20 days annual leave per year plus bank holidays
- Access to the Perkbox Benefits platform
- Discounts on products from across the Bosch Group
- Enhanced pension contributions
- Access to Bosch Social Club membership offering you and up to 5 friends and family discounts on excursions and events
- Volunteering days
- Policy to support growing families
- Health & wellbeing support including: over 200 trained mental health first aid champions, free of charge employee assistance programme
- And more
Undergraduate Paid Placement Year 2026 – Contact Centre Resource Planner Intern in Worcester employer: Worcester Bosch
Worcester Bosch is an exceptional employer that prioritises the well-being and development of its employees, offering a supportive work culture where teamwork and community engagement thrive. As an intern in the Contact Centre, you'll gain invaluable experience while contributing to meaningful projects, with access to numerous benefits including enhanced pension contributions, health support, and opportunities for personal growth through various committees and events. Join us in making a difference in home heating and enjoy a fulfilling career path in a company that truly values its people.
StudySmarter Expert Advice🤫
We think this is how you could land Undergraduate Paid Placement Year 2026 – Contact Centre Resource Planner Intern in Worcester
✨Get Involved in Customer Support Communities
Join online forums or local meetups that focus on customer support. It's a great way to meet industry professionals, share experiences, and even hear about placement opportunities that may not be advertised elsewhere.
✨Show Off Your People Skills
In customer support, communication is key! Use your social media platforms to showcase any relevant experience or skills you have. Consider writing posts about your approach to handling customer queries or sharing tips on customer satisfaction—let your personality shine through!
✨Leverage Your University’s Career Services
Many universities have connections with companies looking for placement students. Have a chat with your career services team, attend their workshops, and don’t hesitate to ask for introductions to companies in customer support.
✨Apply Directly Through Our Website!
When you see a customer support role at Worcester Bosch, apply directly through our website. It shows you're proactive and genuinely interested, plus you might stand out from the crowd of generic applications sent elsewhere!
We think you need these skills to ace Undergraduate Paid Placement Year 2026 – Contact Centre Resource Planner Intern in Worcester
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, clear communication is key! Make sure your CV and cover letter show off your ability to convey information effectively. Provide examples of how you've handled customer queries or resolved issues in previous roles or during your studies – it’ll really make you stand out.
Share Your Relevant Experience:Even if it's just a part-time job or volunteering, any experience in customer-facing roles can be a huge plus. Talk about what you did, how you engaged with customers, and any positive feedback you received. This'll show us how you handle real-life situations and your motivation to help others.
Tailor Your Motivation Statement:For a placement, we want to know why you’re excited about this opportunity and how it fits into your learning journey. Use your cover letter to express what you hope to gain from working with us at Worcester Bosch. It’s all about showing your genuine interest in the role and the company.
Demonstrate Your Problem-Solving Skills:Customer support is all about resolving issues and making customers happy. Use your application to highlight times when you’ve successfully resolved a problem, whether in a group project or a past role. Be specific about your approach and the outcome; it shows us you’ve got what it takes!
How to prepare for a job interview at Worcester Bosch
✨Show Off Your People Skills
In customer support, your ability to communicate effectively is key. Be ready to discuss your experiences where you’ve helped customers, and don’t shy away from sharing any difficult situations you’ve handled. It’s all about showing empathy and problem-solving skills!
✨Understand the Tools
Get familiar with common customer support tools like Zendesk or Freshdesk. If you can mention any experience you have with these platforms during your interview, it’ll show that you’re prepared to hit the ground running at Worcester Bosch.
✨Practice Real-World Scenarios
Expect to face role-play scenarios during your interview where you may have to handle customer complaints or queries. To prep, think through a few common customer issues and how you would resolve them thoughtfully and efficiently.
✨Highlight Your Adaptability
As this is a placement role, companies often look for candidates who can learn quickly and adapt to new challenges. Be ready to discuss how you've picked up new skills in past roles or projects and how you can apply that eagerness to learn at Worcester Bosch.
