At a Glance
- Tasks: Analyse customer data to enhance experiences and optimise performance in a dynamic contact centre.
- Company: Join Worcester Bosch, a leader in delivering exceptional customer service.
- Benefits: Enjoy hybrid working, competitive pay, and a comprehensive benefits package.
- Other info: Be part of a supportive team focused on customer satisfaction and growth.
- Why this job: Make a real difference by improving customer interactions through data-driven insights.
- Qualifications: Strong analytical skills and experience with Power BI and SQL are essential.
The predicted salary is between 50000 - 55000 £ per year.
Worcester Bosch is seeking a Customer Interaction Analyst to join their Contact Centre team in Worcester. This role involves delivering exceptional customer experiences through data analysis and performance optimization.
Key responsibilities include:
- Monitoring customer demand
- Analysing call metrics
- Providing insights to improve service delivery
The ideal candidate will have strong analytical skills, experience with data tools like Power BI and SQL, and a customer-centric mindset. The position offers hybrid working options and a comprehensive benefits package.
Hybrid Customer Interaction & Insights Analyst in Worcester employer: Worcester Bosch
Worcester Bosch is an excellent employer that prioritises employee well-being and professional growth, offering a dynamic work culture where innovation thrives. With hybrid working options and a comprehensive benefits package, employees enjoy a balanced work-life environment while contributing to exceptional customer experiences. The company fosters continuous learning and development, making it an ideal place for those looking to advance their careers in a supportive and forward-thinking setting.
