At a Glance
- Tasks: Provide IT support, troubleshoot issues, and enhance user experience for global training tools.
- Company: Join Worcester Bosch, the UK's favourite heating brand, committed to innovation and community support.
- Benefits: Enjoy 25 days annual leave, performance bonuses, health support, and discounts on products.
- Other info: This is a 2-year fixed term role with flexible start dates and a supportive work culture.
- Why this job: Be part of a collaborative team making a real impact in home heating and customer support.
- Qualifications: Degree in IT or related field, with helpdesk experience and strong communication skills required.
The predicted salary is between 30000 - 42000 £ per year.
We’re the nation’s favourite heating brand, here to warm up people’s homes, lives, and futures.
From boilers, hybrids and heat pumps to solar thermal and smart controls, we’re giving our customers plenty of choice. With cutting-edge tech and research, we’re right in the thick of the drive for a better future of home heating.
It’s not all tools and tech. People are the real heart of our company. We connect with our customers to deliver genuinely helpful support, and we care about our employees and give them enriching careers. We work hard, we work together, and we work with a cause – delivering brilliant customer support and exceptional engineering.
As an organisation of more than 1,600 employees, we also take our role in the communities we serve seriously. From giving away free heating systems for community spaces, to our charity, education, and volunteer work – we’re no strangers to rolling our sleeves up, getting stuck in, and helping out.
If that sounds like something you’d like to be a part of, we’d love to meet you.
Come and work at Worcester Bosch.
Job Description
We are excited to offer you the opportunity to join our International Qualification Experience team as a IT Support Graduate!
The International Qualification Experience team is responsible for developing and implementing global training strategies and concepts aligned with company goals and customer needs. The team is also responsible for providing colleagues in 25 different countries with digital tools to help them create and manage their training offers.
In this role, you will be responsible for:
- Providing first and second level support to users, including troubleshooting and resolving technical issues.
- Simulating or recreating user experiences to effectively troubleshoot and resolve operating difficulties.
- Collaborating with external providers and internal departments to activate, restore or improve system configurations.
- Consulting and providing expertise, while specifying and documenting practical use cases.
- Identifying user needs and suggesting modifications or improvements to enhance user experience.
Qualifications
Our ideal candidate must have:
- A university undergraduate degree preferably in Computer Engineering, Information Systems Management, or related fields.
- Proven skills and knowledge in relevant technical concepts, principles, as well as practices within web development, web design, web analytics, and database management.
- At least 12 months experience in a similar role with helpdesk, incident management and/or support roles. Particular experience with Learning Management Systems, Learning Experience Platform or other digital learning environments is an asset.
- Very good command of English language, both spoken and written. Good command of German language will be a preference.
- Familiarity with technology service management: Understanding of technology-based services and the ability to support organisational needs.
- Problem/issue management skills: Basic understanding of problem/issue management principles and the ability to assist in managing the life cycle of problems that occur or could occur during service delivery.
- Communication skills: Demonstrating effective communication skills, both written and verbal, to express and exchange information, ideas, and thoughts clearly and professionally.
- Collaboration skills: Showing willingness to work with clients, stakeholders, as well as team members to achieve common goals and deliver quality support.
- Ability to adapt: Displays the ability to adapt to new situations, technologies and challenges in a fast-paced environment.
- A learning mindset: A strong desire to learn and develop new skills, as well as knowledge in the field of IT support. Willingness to learn and develop technical skills further.
- Problem-solving skills: Proactive approach to analyse and resolve technical issues, seeking guidance when needed.
- Teamwork skills: Working well within a team, actively contributing and supporting team members to achieve shared objectives.
- Time management skills: Ability to prioritise tasks and manage time effectively to meet deadlines and deliver quality support.
Additional Information
Deadline for Applications: 30th April 2025
Please note, we reserve the right to close this vacancy at any time so we encourage candidates to submit their applications as soon as possible.
Expected Start Date: 1st June 2025
Please note that this date is advisory and can be flexible within reason.
Contract Duration: 2 years
Working Hours: 39 hours per week – standard working pattern of 08:00 – 17:00 Monday to Thursday and 08:00 – 16:00 Friday with a 1-hour lunchbreak
Working with us comes with the following benefits:
- 25 days annual leave per year plus bank holidays (pro-rata for your first year)
- Eligibility for our Company Performance Bonus (up to £1,500 gross per annum)
- Enhanced pension contributions
- Access to the Perkbox and My Benefits platforms giving access to discounts, group income pro-tection and death in service benefits
- Employee Assistance Programme and Virtual GP
- Discounts on products from across the Bosch Group
- Subsidised onsite café and canteen
- Health & wellbeing support including: over 200 trained mental health first aid champions
- Access to Bosch Social Club membership offering you and up to 5 friends and family discounts on excursions and events
- Volunteering days
- Policy to support growing families
- Access to self-service training platform containing over 200 Bosch approved programmes
- Networking opportunities across Bosch UK including a mentoring programme
- And more!!
IT Application Support Graduate in Worcester employer: Worcester Bosch
At Worcester Bosch, we pride ourselves on being more than just a heating brand; we are a community that values our employees and their growth. As an IT Application Support Graduate, you will benefit from a supportive work culture that encourages collaboration and innovation, alongside a comprehensive benefits package including enhanced pension contributions, health and wellbeing support, and access to extensive training resources. Join us in making a meaningful impact while enjoying a fulfilling career in a company that truly cares about its people and the communities we serve.
StudySmarter Expert Advice🤫
We think this is how you could land IT Application Support Graduate in Worcester
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Worcester Bosch values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Worcester Bosch might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Worcester Bosch!
✨Direct Apply to Worcester Bosch
Let's not forget to apply directly through the Worcester Bosch website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Application Support Graduate in Worcester
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Worcester Bosch.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Worcester Bosch. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Worcester Bosch
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
