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- Tasks: Join us as a Customer Relations Advanced Apprentice, delivering top-notch service and resolving customer feedback.
- Company: Worcester Bosch is the UK's favourite heating brand, committed to innovation and community support.
- Benefits: Enjoy 25 days annual leave, performance bonuses, health support, and discounts across the Bosch Group.
- Why this job: Be part of a caring team that values your growth and makes a real impact in people's lives.
- Qualifications: Ideal candidates should have a degree in Business, Communications, or related fields, with strong communication skills.
- Other info: This is a 23-month fixed-term role with flexible start dates; apply before 18.07.2025!
1 week ago Be among the first 25 applicants
Company Description
We’re the nation’s favourite heating brand, here to warm up people’s homes, lives, and futures.
From boilers, hybrids and heat pumps to solar thermal and smart controls, we’re giving our customers plenty of choice. With cutting-edge tech and research, we’re right in the thick of the drive for a better future of home heating.
It’s not all tools and tech. People are the real heart of our company. We connect with our customers to deliver genuinely helpful support, and we care about our employees and give them enriching careers. We work hard, we work together, and we work with a cause – delivering brilliant customer support and exceptional engineering.
As an organisation of more than 1,600 employees, we also take our role in the communities we serve seriously. From giving away free heating systems for community spaces, to our charity, education, and volunteer work – we’re no strangers to rolling our sleeves up, getting stuck in, and helping out.
If that sounds like something you’d like to be a part of, we’d love to meet you.
Come and work at Worcester Bosch.
Job Description
We are excited to offer you the opportunity to join our Customer Relations department as an Advanced Apprentice Customer Relations Coordinator!
Company Description
We’re the nation’s favourite heating brand, here to warm up people’s homes, lives, and futures.
From boilers, hybrids and heat pumps to solar thermal and smart controls, we’re giving our customers plenty of choice. With cutting-edge tech and research, we’re right in the thick of the drive for a better future of home heating.
It’s not all tools and tech. People are the real heart of our company. We connect with our customers to deliver genuinely helpful support, and we care about our employees and give them enriching careers. We work hard, we work together, and we work with a cause – delivering brilliant customer support and exceptional engineering.
As an organisation of more than 1,600 employees, we also take our role in the communities we serve seriously. From giving away free heating systems for community spaces, to our charity, education, and volunteer work – we’re no strangers to rolling our sleeves up, getting stuck in, and helping out.
If that sounds like something you’d like to be a part of, we’d love to meet you.
Come and work at Worcester Bosch.
Job Description
We are excited to offer you the opportunity to join our Customer Relations department as an Advanced Apprentice Customer Relations Coordinator!
In this role, you will be responsible for:
- Delivering World Class service by adopting positive and pro-active approach to the handling of customer feedback.
- To support ongoing improvements that will always enhance the customer experience to support the After Sales vision of Excellence in Customer Service.
Key Deliverables:
- Ensure complaints procedure is followed in all instances.
- Achieve and maintain both individual and departmental productivity, quality and service standards.
- Resolve complaints as efficiently as possible using appropriate media to ensure customer satisfaction.
- Work closely with other disciplines and functions as appropriate to build positive and rewarding relationships.
- Handle and resolve all complaints and issues promptly and with a high degree of diplomacy and empathy appropriate to the situation.
- Pro-actively identify ways in which we can minimise and reduce complaints and feed all ideas into appropriate team.
To be customer focused, committed and highly self-motivated with the ability to demonstrate a flexible approach to changing business needs.
To have excellent communication skills and demonstrable experience of coping with varying workloads, pressures and deadlines.
Interested? Upload your CV today!
Qualifications
Right To Work: please ensure you have valid Right To Work in the UK status for the duration of the contract term. This is a 2-year fixed term role.
Education requirements:
Ideally the candidate will have a degree level qualification in one of the following qualifications or similar: Business Administration, Communications, Psychology, Hospitality Management, Human Resources or Customer Services.
Skills & Attributes:
The successful candidate we are looking for should be able to demonstrate some or all of the following:
- Communication Skills: Strong verbal and written communication skills are crucial for clearly conveying information and understanding customer needs.
- Empathy: The ability to understand and relate to customers\’ feelings and perspectives helps in building rapport and trust.
- Problem-Solving Skills: Customer relations agents must be able to identify issues quickly and develop effective solutions to resolve them.
- Patience: Dealing with customers, especially in challenging situations, requires a calm demeanour and the ability to remain patient.
- Active Listening: Listening attentively to customers ensures that their concerns are fully understood and addressed appropriately.
- Adaptability: The ability to adjust to different customer personalities and changing situations is important in providing personalized service.
- Time Management: Effectively managing time to handle multiple inquiries and tasks while maintaining quality service is essential.
- Conflict Resolution: Skills in resolving disputes and handling difficult situations can help turn negative experiences into positive outcomes.
- Teamwork: Collaborating with colleagues and other departments is often necessary to provide comprehensive support to customers.
Additional Information
Deadline for Applications: 18.07.2025 – Please note, we reserve the right to close this vacancy at any time so we encourage candidates to submit their applications as soon as possible.
Expected Start Date: 04.08.2025 – Please note that this date is advisory and can be flexible within reason.
Contract Duration: 23 months
Working Hours: 39 hours per week – standard working pattern of 08:00 – 17:00 Monday to Thursday and 08:00 – 16:00 Friday with a 1-hour lunch break
Working with us comes with the following benefits:
- 25 days annual leave per year plus bank holidays (pro-rata for your first year)
- Eligibility for our Company Performance Bonus (up to £2,000 gross per annum)
- Enhanced pension contributions
- Access to the Perkbox and My Benefits platforms giving access to discounts, group income protection and death in service benefits
- Employee Assistance Programme and Virtual GP
- Discounts on products from across the Bosch Group
- Subsidised onsite café and canteen
- Health & wellbeing support including: over 200 trained mental health first aid champions, free of charge employee assistance programme.
- Access to Bosch Social Club membership offering you and up to 5 friends and family discounts on excursions and events
- Volunteering days
- Policy to support growing families
- Access to self-service training platform containing over 200 Bosch approved programmes
- Networking opportunities across Bosch UK including a mentoring programme
- And more!
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Associate
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Customer Relations Advanced Apprentice employer: Worcester Bosch
Contact Detail:
Worcester Bosch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Advanced Apprentice
✨Tip Number 1
Familiarise yourself with Worcester Bosch's products and services. Understanding their range of heating solutions, from boilers to smart controls, will help you engage more effectively during interviews and demonstrate your genuine interest in the company.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled difficult situations in the past. Highlighting your problem-solving abilities and empathy will resonate well with the values of the Customer Relations department.
✨Tip Number 3
Network with current or former employees of Worcester Bosch on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage in your application process.
✨Tip Number 4
Research the latest trends in customer relations and support. Being knowledgeable about industry best practices will not only prepare you for potential interview questions but also show that you're proactive and committed to continuous improvement.
We think you need these skills to ace Customer Relations Advanced Apprentice
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Relations role. Emphasise your communication skills, empathy, and problem-solving abilities, as these are crucial for this position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the company's values. Mention specific examples of how you've demonstrated excellent customer relations in the past.
Highlight Relevant Qualifications: If you have any qualifications related to Business Administration, Communications, or Customer Services, make sure to mention them prominently. This will show that you have the educational background that aligns with the role.
Showcase Your Soft Skills: In your application, highlight soft skills such as active listening, adaptability, and teamwork. These are essential for a role in customer relations and will help you stand out as a candidate who can handle various customer situations effectively.
How to prepare for a job interview at Worcester Bosch
✨Show Your Customer Focus
Make sure to highlight your commitment to customer service during the interview. Share examples of how you've gone above and beyond to help customers in previous roles or situations, as this aligns perfectly with the company's values.
✨Demonstrate Empathy and Active Listening
Prepare to discuss how you handle difficult customer interactions. Emphasise your ability to listen actively and empathise with customers' feelings, which is crucial for building rapport and trust.
✨Be Ready to Problem-Solve
Expect questions that assess your problem-solving skills. Think of specific instances where you've identified issues and developed effective solutions, as this will showcase your ability to resolve complaints efficiently.
✨Research the Company Culture
Familiarise yourself with Worcester Bosch's community involvement and company culture. Being able to discuss their initiatives and how you can contribute will demonstrate your genuine interest in the role and the organisation.
