At a Glance
- Tasks: Support customers with order management and supply chain activities while learning essential skills.
- Company: Join Worcester Bosch, a leading heating and hot water appliance manufacturer.
- Benefits: Gain valuable experience, training, and a pathway to a rewarding career.
- Other info: Enjoy a dynamic work environment with a supportive team and excellent training opportunities.
- Why this job: Make a real difference in customer service and logistics while developing your professional skills.
- Qualifications: GCSE English and Maths at grade 4 or above required.
The predicted salary is between 18500 - 25000 £ per year.
You will play a key role in supporting customers, merchants, stockists and internal teams with all aspects of order management and supply chain activities. You'll learn how to process customer orders accurately, track deliveries, resolve supply chain issues and provide exceptional customer service via phone, email and Microsoft Teams.
About the Employer
Worcester Bosch is a major heating and hot water appliance manufacturing company.
What You'll Do
- Accurately process all customer purchase orders, electronically and manually with the support of digital tools.
- Act as a key contact for supply chain enquiries (via phone, e-mail and Microsoft Teams) relating to part numbers, pricing, product availability, delivery status, product identification and basic compatibility.
- Maintain first‑class phone availability with minimum customer waiting time.
- Strive to achieve and maintain departmental KPI targets including call reachability of > 98.5% and >99% sales order accuracy.
Training Outcome
- Training on full product range.
- Factory tour.
- Full training on inbound and outbound call handling.
- All departmental tasks.
- All software and applications used.
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
Qualifications
- Essential - GCSE English - 4
- Essential - GCSE Maths - 4
Course Information
- Course: Business administrator (level 3)
- Level: 3
- Route: Business and administration Apprenticeship
- Level: Advanced
Working Arrangements
- Working Week: 8am - 5pm, Monday - Thursday. 8am - 4pm or 9am - 5pm, Friday.
- Expected Duration: 1 Year 6 Months
Training Provider: HEART OF WORCESTERSHIRE COLLEGE
Customer Logistics Apprentice employer: Worcester Bosch
As a Gas Engineer with Worcester Bosch, you will join a reputable manufacturer known for its commitment to employee development and job security. The company fosters a supportive work culture that prioritises training and offers competitive benefits, ensuring you have the tools and resources needed for a fulfilling career. With the flexibility of starting from home, this role provides a unique opportunity to balance work and personal life while contributing to a leading brand in the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Logistics Apprentice
✨Get Involved in Local Logistics Events
Check out local job fairs, logistics expos, and supply chain workshops in your area. It’s a fantastic way to meet professionals and learn about potential apprenticeship opportunities. Plus, you never know when you might catch the eye of someone from a company like Worcester Bosch!
✨Join Supply Chain and Logistics Groups
Connect with dedicated groups on social media platforms or join forums focused on logistics. These communities are gold mines for finding out about apprenticeship openings and insider tips on the industry. Getting active in these spaces can also help you build connections that might lead to opportunities at Worcester Bosch.
✨Explore Local Universities and Colleges
Many educational institutions have partnerships with local businesses for apprenticeship programmes. Visit career services or attend university open days to network with recruiters who might have links to companies like Worcester Bosch. They often have exclusive apprenticeship listings that aren't advertised widely!
✨Show Your Passion for Logistics!
When you're talking to potential employers, don’t just mention your skills—share why you're excited about a career in logistics and supply chain! Whether it’s reading up on the latest technologies or understanding sustainable practices, make sure your passion shines through. This is especially important for landing an apprenticeship with a forward-thinking company like Worcester Bosch.
We think you need these skills to ace Customer Logistics Apprentice
Some tips for your application 🫡
Show Your Enthusiasm for Logistics:When crafting your cover letter, let your excitement for the logistics and supply chain field shine through. Share why you're eager to start your apprenticeship at Worcester Bosch and how you see yourself growing in this area. We want to feel your passion for managing the movement of goods and materials!
Highlight Relevant Skills and Experiences:Even if you're just starting out, include any relevant skills or experiences in your CV. Think about teamwork, problem-solving, and maybe even your organisational skills from school projects or part-time jobs. We love seeing practical examples of how you can add value in a logistics environment!
Mention Any Certifications:If you've got any certifications related to logistics or supply chain management, be sure to mention them in your application. Whether it's first aid, health and safety training, or anything relevant, it shows us you're proactive and serious about your journey in this field.
Tailor Your Application for the Role:Make sure your application is specifically tailored for this apprenticeship. Bring in keywords from the job description and align your experiences directly with the role at Worcester Bosch. We’re interested in how your background fits the challenges you will face in our logistics team!
How to prepare for a job interview at Worcester Bosch
✨Get Familiar with Inventory Management Tools
Since you’re diving into logistics and supply chain, make sure you brush up on tools like SAP or Oracle. They might throw some technical questions your way about how these platforms work or what features you’d use to manage inventory levels.
✨Showcase Your Problem-Solving Skills
Logistics is all about solving puzzles! Be ready to discuss past experiences where you tackled a logistical challenge, even if it’s from school projects or part-time jobs. This will show that you’re ready to think on your feet.
✨Express Your Eagerness to Learn
As an apprentice, they’re looking for motivation and a willingness to absorb knowledge. Make it clear why you've chosen logistics and what you hope to gain from working at Worcester Bosch. Share any specific areas within the supply chain that intrigue you.
✨Prepare for Scenario-Based Questions
Expect some situational questions during your interview — they might ask how you’d handle a delay in transport or a sudden demand spike. Think through a few scenarios in advance, and outline how you would approach those challenges logically.
