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For Companies At a Glance
- Tasks: Lead service delivery and strategy across the EMEA region in a tech-driven environment.
- Company: Join a global leader in innovative audiovisual solutions for various sectors.
- Benefits: Enjoy private healthcare, generous leave, team events, and a cycle to work scheme.
- Why this job: Be part of a dynamic team driving innovation and enhancing customer experiences.
- Qualifications: Experience in service operations, strong leadership, and strategic thinking required.
- Other info: Opportunity to mentor teams and manage third-party service partners.
The predicted salary is between 43200 - 72000 £ per year.
Our client is a global leader in innovative technology-driven solutions that help organisations communicate, connect, and operate more efficiently. Serving sectors such as corporate, government, healthcare, and entertainment, they specialise in audiovisual integration, media technologies, and managed services. They are committed to delivering excellence, innovation, and long-term value to their clients.
Role Overview
The Service Director will lead the strategic and operational delivery of the company’s services across the EMEA region. You will work closely with sales and executive teams to align regional performance with global objectives, oversee key service streams, and manage customer experience through internal teams and third-party service providers.
Key Responsibilities
- Collaborate with sales to drive go-to-market service strategy and revenue growth.
- Support RFP processes, shape deal strategy, and attend post-bid presentations.
- Develop and execute tailored regional service strategies.
- Ensure smooth integration of corporate initiatives within regional operations.
- Lead service delivery across engineering teams, customer success, and on-site personnel.
- Engage key stakeholders across regional and corporate teams to align objectives.
- Define KPIs and monitor performance across service functions.
- Identify opportunities to improve operational workflows and service efficiency.
- Mentor and lead service teams to drive innovation and accountability.
- Manage third-party service partners to maintain delivery quality across the EMEA region.
Candidate Requirements
- Proven experience in service operations and commercial leadership, ideally in AV, IT, or technical services.
- Strong strategic thinking and experience in aligning regional execution with corporate goals.
- Deep knowledge of field service engineering, customer support, and outsourced service models.
- Confident leader with excellent interpersonal and communication skills.
- Experience managing partner-delivered services across multiple regions.
What’s on Offer
- Private healthcare from day one (with option to include family)
- 22 days annual leave + opportunity to purchase 5 additional days
- Annual Specsavers voucher and flu jab
- Employee Assistance Program
- Cycle to Work Scheme
- Electric car charging on-site
- Regular team events and socials
- Pension scheme
Contact Detail:
Woop ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Director - Audiovisual
✨Tip Number 1
Network with professionals in the audiovisual and IT sectors. Attend industry events, webinars, or local meetups to connect with potential colleagues or mentors who can provide insights into the role and company culture.
✨Tip Number 2
Familiarise yourself with the latest trends in audiovisual technology and service delivery models. Being knowledgeable about current innovations will help you stand out during interviews and discussions.
✨Tip Number 3
Prepare to discuss your experience in managing teams and driving operational efficiency. Be ready to share specific examples of how you've successfully aligned regional strategies with corporate goals in previous roles.
✨Tip Number 4
Research the company's key clients and projects within the EMEA region. Understanding their client base and recent initiatives will allow you to tailor your conversations and demonstrate your genuine interest in the role.
We think you need these skills to ace Service Director - Audiovisual
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service operations and commercial leadership, particularly in AV, IT, or technical services. Use specific examples that demonstrate your strategic thinking and ability to align regional execution with corporate goals.
Craft a Compelling Cover Letter: Write a cover letter that showcases your leadership skills and experience managing partner-delivered services. Mention how you can contribute to the company's objectives and improve operational workflows, as outlined in the job description.
Highlight Key Achievements: In your application, emphasise key achievements that relate to the responsibilities of the Service Director role. This could include successful project completions, revenue growth initiatives, or improvements in customer experience.
Prepare for Potential Questions: Anticipate questions related to your experience in leading service delivery and managing third-party service partners. Be ready to discuss specific strategies you've implemented in previous roles that align with the company's focus on innovation and excellence.
How to prepare for a job interview at Woop ltd
✨Understand the Company and Its Services
Before the interview, take some time to research the company’s innovative technology-driven solutions. Familiarise yourself with their services in audiovisual integration and managed services, as this will help you align your answers with their objectives.
✨Showcase Your Leadership Experience
As a Service Director, you'll need to demonstrate your proven experience in service operations and commercial leadership. Prepare examples from your past roles where you've successfully led teams or projects, particularly in AV, IT, or technical services.
✨Prepare for Strategic Discussions
Expect questions about strategic thinking and aligning regional execution with corporate goals. Be ready to discuss how you would develop and execute tailored regional service strategies that drive revenue growth and improve operational workflows.
✨Highlight Your Interpersonal Skills
Given the importance of stakeholder engagement in this role, be prepared to showcase your excellent interpersonal and communication skills. Share examples of how you've effectively collaborated with sales teams or managed third-party service partners in the past.
