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For Companies At a Glance
- Tasks: Lead service delivery and strategy across the EMEA region in a dynamic tech environment.
- Company: Join a global leader in innovative audiovisual technology solutions for diverse sectors.
- Benefits: Enjoy private healthcare, generous leave, team events, and a cycle to work scheme.
- Why this job: Be part of a culture that values innovation, collaboration, and customer success.
- Qualifications: Experience in service operations and leadership, preferably in AV or IT sectors.
- Other info: Opportunity to mentor teams and drive operational excellence across multiple regions.
The predicted salary is between 43200 - 72000 £ per year.
Our client is a global leader in innovative technology-driven solutions that help organisations communicate, connect, and operate more efficiently. Serving sectors such as corporate, government, healthcare, and entertainment, they specialise in audiovisual integration, media technologies, and managed services. They are committed to delivering excellence, innovation, and long-term value to their clients.
Role Overview
The Service Director will lead the strategic and operational delivery of the company's services across the EMEA region. You will work closely with sales and executive teams to align regional performance with global objectives, oversee key service streams, and manage customer experience through internal teams and third-party service providers.
Key Responsibilities
- Collaborate with sales to drive go-to-market service strategy and revenue growth.
- Support RFP processes, shape deal strategy, and attend post-bid presentations.
- Develop and execute tailored regional service strategies.
- Ensure smooth integration of corporate initiatives within regional operations.
- Lead service delivery across engineering teams, customer success, and on-site personnel.
- Engage key stakeholders across regional and corporate teams to align objectives.
- Define KPIs and monitor performance across service functions.
- Identify opportunities to improve operational workflows and service efficiency.
- Mentor and lead service teams to drive innovation and accountability.
- Manage third-party service partners to maintain delivery quality across the EMEA region.
Candidate Requirements
- Proven experience in service operations and commercial leadership, ideally in AV, IT, or technical services.
- Strong strategic thinking and experience in aligning regional execution with corporate goals.
- Deep knowledge of field service engineering, customer support, and outsourced service models.
- Confident leader with excellent interpersonal and communication skills.
- Experience managing partner-delivered services across multiple regions.
What’s on Offer
- Private healthcare from day one (with option to include family)
- 22 days annual leave + opportunity to purchase 5 additional days
- Annual Specsavers voucher and flu jab
- Employee Assistance Program
- Cycle to Work Scheme
- Electric car charging on-site
- Regular team events and socials
- Pension scheme
Contact Detail:
Woop ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Director - Audiovisual
✨Tip Number 1
Familiarise yourself with the latest trends in audiovisual technology and service delivery. This knowledge will not only help you during interviews but also demonstrate your commitment to staying ahead in the industry.
✨Tip Number 2
Network with professionals in the audiovisual and IT sectors. Attend industry events or webinars to connect with potential colleagues and leaders, which can provide valuable insights and possibly lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully aligned regional operations with corporate goals in your previous roles. This will showcase your strategic thinking and leadership skills, which are crucial for the Service Director position.
✨Tip Number 4
Research the company’s current projects and initiatives in the EMEA region. Being knowledgeable about their operations will allow you to ask insightful questions during interviews and show your genuine interest in the role.
We think you need these skills to ace Service Director - Audiovisual
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service operations and commercial leadership, particularly in AV, IT, or technical services. Use specific examples that demonstrate your strategic thinking and ability to align regional execution with corporate goals.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role of Service Director and how your background aligns with the company's commitment to excellence and innovation. Mention your experience in managing partner-delivered services and your approach to mentoring teams.
Highlight Key Achievements: When detailing your previous roles, focus on key achievements that showcase your ability to drive revenue growth, improve operational workflows, and enhance customer experience. Quantify your successes where possible to make a stronger impact.
Prepare for Potential Questions: Anticipate questions related to your experience with RFP processes, deal strategy, and stakeholder engagement. Be ready to discuss how you would lead service delivery across engineering teams and manage third-party service partners effectively.
How to prepare for a job interview at Woop ltd
✨Understand the Company and Its Services
Before the interview, make sure to research the company thoroughly. Understand their innovative technology-driven solutions and how they serve various sectors like corporate, government, healthcare, and entertainment. This knowledge will help you align your answers with their mission and demonstrate your genuine interest in the role.
✨Showcase Your Leadership Experience
As a Service Director, you'll need to exhibit strong leadership skills. Prepare examples from your past experiences where you've successfully led teams, managed service delivery, or improved operational workflows. Highlight your ability to mentor and drive innovation within teams, as this is crucial for the role.
✨Prepare for Strategic Discussions
Given the strategic nature of the role, be ready to discuss how you would align regional performance with global objectives. Think about your approach to developing tailored service strategies and how you would engage key stakeholders. This will show that you can think critically and strategically about the company's goals.
✨Demonstrate Your Communication Skills
Excellent interpersonal and communication skills are essential for this position. During the interview, practice articulating your thoughts clearly and confidently. Be prepared to discuss how you've effectively communicated with various teams and third-party service providers in the past, as this will be key to managing customer experience.
