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- Tasks: Manage and optimise Cisco Collaboration Rooms and AV systems while providing end-user support.
- Company: Join a leading tech firm focused on innovative communication solutions.
- Benefits: Enjoy a supportive work environment with opportunities for professional growth and flexible hours.
- Why this job: Be part of a dynamic team enhancing user experiences in cutting-edge technology.
- Qualifications: Advanced knowledge of Cisco technologies and strong AV expertise required.
- Other info: Onsite role in Stevenage, with potential for evening/weekend work.
Unified Communications & Collaboration:
- Manage and optimize Cisco Collaboration Rooms, AV systems, and UC platforms (Cisco Webex, IP Phones, conferencing).
- Configure, troubleshoot, and support AV equipment (displays, microphones, speakers, control systems).
- Proactively monitor system health to resolve issues before impacting users.
- Provide end-user support, training, and technical assistance for Cisco UC and AV technologies.
UC Voice Specialist Backfill:
- Support Microsoft Teams, Skype for Business, and Direct Routing solutions.
- Manage Cisco Unified Communications platforms (CUCM, CUBE, UCCX) and SIP/H.323 protocols.
- Administer Session Border Controllers (Cisco, Ribbon, AudioCodes) and VoIP implementations.
- Troubleshoot and optimize network technologies (switches, routers, firewalls, QoS).
Collaboration & Stakeholder Engagement:
- Work closely with clients, internal teams, and stakeholders to meet technical needs.
- Lead initiatives to improve Cisco Collaboration Room and AV system performance.
- Ensure compliance with security policies and national security vetting requirements.
Continuous Improvement & Leadership:
- Drive enhancements in UC/AV system performance, workflow efficiency, and user experience.
- Stay updated on emerging Cisco UC and Microsoft Teams technologies.
Required Skills & Experience:
- Advanced knowledge of Cisco Collaboration technologies (Webex, IP Phones, conferencing).
- Strong AV expertise in configuring and troubleshooting collaboration hardware.
- Microsoft Teams and Skype for Business proficiency, including Direct Routing.
- Experience with Cisco Unified Communications (CUCM, CUBE, UCCX), SIP/H.323 protocols, and Session Border Controllers.
- Strong knowledge of network technologies (switches, routers, firewalls, QoS).
- Excellent problem-solving skills and ability to work autonomously in secure environments.
Education & Certifications (Preferred):
- Cisco Certified Collaboration Specialist.
- Microsoft Teams Voice Certification (e.g., MS-700 or equivalent).
- AVIXA CTS (Certified Technology Specialist).
- ITIL Foundation Certification.
Physical & Work Environment:
- Lift/carry equipment up to 25kg; work on ladders or raised platforms as needed.
- Onsite role in Stevenage, Hertfordshire, Monday–Friday, 09:00–17:00 GMT.
- Occasional evening/weekend work with TOIL (Time Off in Lieu).
Security Clearance:
- Must hold or be eligible for UK Security Clearance (SC) – UK nationals with a UK passport only.
SC Cleared UC Collaboration Engineer employer: Woop ltd
Contact Detail:
Woop ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SC Cleared UC Collaboration Engineer
✨Tip Number 1
Familiarise yourself with the latest Cisco Collaboration technologies and Microsoft Teams features. Being well-versed in these platforms will not only boost your confidence during interviews but also demonstrate your commitment to staying updated in this fast-paced field.
✨Tip Number 2
Network with professionals in the UC and AV sectors, especially those who work with Cisco and Microsoft products. Attend industry events or join online forums to connect with potential colleagues and learn about job openings that may not be advertised widely.
✨Tip Number 3
Prepare to discuss specific examples of how you've optimised collaboration systems or resolved technical issues in previous roles. Real-world scenarios can showcase your problem-solving skills and technical expertise, making you a more attractive candidate.
✨Tip Number 4
Ensure you understand the security clearance requirements for the role. Familiarise yourself with the vetting process and be ready to discuss your eligibility, as this is crucial for positions requiring SC clearance.
We think you need these skills to ace SC Cleared UC Collaboration Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Cisco Collaboration technologies, AV systems, and UC platforms. Use specific examples that demonstrate your skills in managing and optimising these systems.
Craft a Strong Cover Letter: In your cover letter, emphasise your problem-solving skills and ability to work autonomously in secure environments. Mention any relevant certifications, such as Cisco Certified Collaboration Specialist or Microsoft Teams Voice Certification.
Showcase Relevant Experience: Detail your experience with troubleshooting and supporting AV equipment, as well as your familiarity with Microsoft Teams and Skype for Business. Highlight any projects where you improved system performance or user experience.
Highlight Continuous Learning: Mention any recent training or courses you've completed related to emerging Cisco UC and Microsoft Teams technologies. This shows your commitment to staying updated in the field and your proactive approach to professional development.
How to prepare for a job interview at Woop ltd
✨Showcase Your Technical Expertise
Be prepared to discuss your advanced knowledge of Cisco Collaboration technologies and AV systems. Highlight specific projects or experiences where you configured, troubleshot, or optimised these systems, as this will demonstrate your hands-on skills.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've resolved technical issues in the past, especially in secure environments. This role requires excellent problem-solving abilities, so showcasing your analytical thinking will be crucial.
✨Engage with Stakeholders
Since collaboration is key, think of instances where you've worked closely with clients or internal teams. Be ready to discuss how you met their technical needs and led initiatives to improve system performance.
✨Stay Updated on Technologies
Familiarise yourself with the latest trends in Cisco UC and Microsoft Teams technologies. Showing that you're proactive about continuous improvement and staying current will impress interviewers and align with the company's goals.
