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- Tasks: Support and maintain Smart Building and Commercial AV technologies across various client sites.
- Company: Dynamic London-based service team focused on innovative technology solutions.
- Benefits: Hands-on role with support from a professional Service Desk and Technical Support team.
- Why this job: Make a real impact by ensuring clients' critical systems are reliable and secure.
- Qualifications: Experience in AV, smart buildings, or security systems with strong problem-solving skills.
- Other info: Opportunity to work with modern technologies and develop your technical expertise.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for an experienced Service Engineer to join a growing London-based service team. In this role, you will be responsible for supporting, maintaining and fault-finding Smart Building and Commercial AV technologies across a varied client portfolio.
This is a field-based, hands-on role that combines both reactive call-outs and planned preventative maintenance, ensuring clients’ critical systems remain reliable, secure and fully operational. You will work closely with client IT, facilities and security teams to minimise downtime and deliver excellent service.
Key Responsibilities- Provide reactive and planned service support across multiple client sites in London
- Diagnose, repair and maintain security systems infrastructure, including: CCTV, Access control, Networked building systems
- Troubleshoot network and AV-related faults to ensure system stability and uptime
- Carry out routine maintenance, testing and system health checks
- Respond to incidents and service requests in line with agreed SLAs
- Work closely with: Client site security teams, IT departments, Facilities teams
- Liaise with third-party suppliers and hardware vendors to coordinate repairs and replacements
- Complete and maintain accurate service reports and job records
- Provide technical support and advice to clients when required
- Ensure all work is completed to a high technical and safety standard
- Experience in a Service Engineer, Field Engineer or Support Engineer role within: Commercial AV, Smart buildings, Security systems, Networked infrastructure
- Strong technical knowledge of: CCTV, Access control, Networked systems, AV or building technologies
- Excellent fault-finding and problem-solving skills
- Ability to manage multiple sites, priorities and service calls
- A proactive, organised and customer-focused approach
- Comfortable working independently in the field
- Strong communication skills with both technical and non-technical stakeholders
- Opportunity to work with modern, high-end building and security technologies
- Support from a professional Service Desk and Technical Support team
- A varied, hands-on role with real client impact
Service Engineer in London employer: Woop ltd
Contact Detail:
Woop ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Engineer in London
✨Tip Number 1
Get to know the company and its tech! Before your interview, dive into their website and social media. Understanding their Smart Building and AV technologies will help you connect better during the chat.
✨Tip Number 2
Practice your troubleshooting skills! Since this role involves diagnosing faults, brush up on your problem-solving techniques. Maybe even set up a mock scenario with friends to show off your skills.
✨Tip Number 3
Show off your communication chops! You’ll be liaising with various teams, so think of examples where you’ve successfully communicated technical info to non-techies. It’ll make you stand out!
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Plus, it’s a great way to ensure your application gets the attention it deserves. Don’t miss out!
We think you need these skills to ace Service Engineer in London
Some tips for your application 🫡
Understand the Role: Before you dive into your application, take a moment to really grasp what the Service Engineer role entails. Familiarise yourself with the key responsibilities and ensure you can highlight your relevant experience in your application.
Tailor Your CV: Make sure your CV is tailored to the job description. Emphasise your experience with Smart Building technologies, AV systems, and any relevant fault-finding skills. We want to see how your background aligns with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for the role and how your skills can benefit our team. Don’t forget to mention your proactive and customer-focused approach – that’s music to our ears!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Woop ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of CCTV, access control, and networked systems. Be ready to discuss specific technologies you've worked with and how you've solved problems in the past. This will show that you're not just familiar with the tech, but that you can handle it under pressure.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've diagnosed and repaired faults in previous roles. Think of a couple of tricky situations where you had to troubleshoot quickly and effectively. This will demonstrate your ability to think on your feet and keep systems running smoothly.
✨Communicate Like a Pro
Since you'll be liaising with various teams, practice explaining technical concepts in simple terms. You might be asked to describe a complex issue to a non-technical stakeholder, so being clear and concise is key. Good communication can set you apart from other candidates.
✨Be Ready for Real-World Scenarios
Expect some situational questions that mimic real-life challenges you might face in the role. Think about how you'd respond to a service request or a critical system failure. Showing that you can remain calm and collected while providing excellent service will impress your interviewers.
