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- Tasks: Provide on-site and remote AV technical support, troubleshoot systems, and train users.
- Company: Fast-growing tech company specialising in audio-visual communication solutions.
- Benefits: Competitive salary, car allowance, private health insurance, and 5 weeks holiday.
- Why this job: Join a supportive team and make a real impact in the AV industry.
- Qualifications: Proactive team player with strong AV/VC systems knowledge and problem-solving skills.
- Other info: Flexible travel opportunities across London and Europe with excellent career growth.
The predicted salary is between 36000 - 60000 £ per year.
Location: Home-based, covering London (with some UK & Europe travel)
Salary: Competitive basic + car allowance + excellent benefits package
About the Role:
Are you an experienced AV Field Service Engineer who thrives on troubleshooting and solving technical challenges? We’re representing a fast-growing technology company specialising in cutting-edge audio-visual communication and collaboration solutions. Due to continued growth, we’re looking for an enthusiastic and motivated AV Field Service Engineer to deliver industry-leading support for both new installations and service-only client contracts. If you enjoy developing your expertise, working directly with clients, and becoming the ‘go-to’ person who saves the day — this could be your next move.
Key Responsibilities:
- Provide on-site AV technical support to clients across London, with occasional travel across the UK and Europe.
- Deliver remote support via phone, email, video call and remote access sessions.
- Ensure service level agreements are met, responding promptly and professionally.
- Troubleshoot and maintain AV and VC systems (e.g. Crestron, Q-SYS, Logitech, Shure, Poly, Microsoft Teams, Zoom, Dante Controller).
- Deliver ad hoc end-user training to ensure systems are used effectively.
- Maintain accurate documentation of work, including commissioning updates and service visit reports.
- Carry out scheduled preventative maintenance visits and provide clear reporting.
- Identify opportunities to improve service processes and contribute ideas to enhance client satisfaction.
- Collaborate with other teams to share insights, scope additional AV/VC work, and support ongoing service contracts.
Working with the Wider Team:
- Work closely with colleagues, providing advice and support on AV matters.
- Use company systems diligently (e.g. Microsoft Dynamics, Freshdesk, Teams).
- Liaise with the commissioning team for handovers and post-install support.
- Mentor junior AV engineers when required.
- Coordinate with delivery and logistics teams to ensure timely availability of parts and equipment.
- Support company welfare, appraisals and team-building initiatives.
What We’re Looking For:
- A proactive team player with a passion for troubleshooting and problem solving.
- A flexible approach to travel across London and occasionally further afield.
- Strong technical knowledge of AV/VC systems and willingness to keep learning.
- Professional, courteous, and committed to delivering excellent customer service.
- Good time management, record keeping, and attention to detail.
- A strong sense of pride in representing the company in appearance and behaviour.
Package Includes:
- Competitive basic salary
- Car allowance
- Overtime scheme
- Pension scheme
- Private health insurance & additional cover
- 5 weeks holiday (including Christmas allocation, subject to management approval)
How to Apply:
If you’re ready to take the next step in your AV career with a supportive and growing company, we’d love to hear from you. Apply today with your CV and we’ll be in touch.
Field Service Engineer in London employer: Woop ltd
Contact Detail:
Woop ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the AV industry and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Get your hands dirty with some practical experience. If you can, volunteer for projects or offer to help out at events. This not only boosts your skills but also shows potential employers that you're passionate about AV technology.
✨Tip Number 3
Prepare for interviews by brushing up on common AV troubleshooting scenarios. Be ready to showcase your problem-solving skills and how you've tackled challenges in the past. Remember, they want to see you in action!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Field Service Engineer in London
Some tips for your application 🫡
Read the Job Description Thoroughly: Before you start your application, take a moment to really digest the job description. It’s packed with info about what we’re looking for in an AV Field Service Engineer, so make sure you understand the key responsibilities and requirements.
Tailor Your CV: When you’re putting together your CV, don’t just send us a generic one. Highlight your relevant experience with AV/VC systems and any troubleshooting skills you have. Show us why you’re the perfect fit for this role!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us about your passion for AV technology and how your skills align with our needs. Make it personal and engaging – we want to get to know you!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Woop ltd
✨Know Your AV Systems
Make sure you brush up on your knowledge of the specific AV and VC systems mentioned in the job description, like Crestron, Q-SYS, and Microsoft Teams. Being able to discuss these technologies confidently will show that you're not just a candidate, but a potential expert who can hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully troubleshot technical issues or improved service processes. This role is all about solving challenges, so demonstrating your proactive approach will definitely impress the interviewers.
✨Emphasise Customer Service
Since this position involves direct client interaction, be ready to talk about how you’ve delivered excellent customer service in previous roles. Share specific instances where you went above and beyond to ensure client satisfaction, as this will highlight your commitment to the role.
✨Be Ready for Team Collaboration Questions
Expect questions about how you work with others, especially in a technical environment. Think of examples where you’ve collaborated with colleagues or mentored junior engineers. This will show that you’re not only a team player but also someone who values sharing knowledge and supporting others.
