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For Companies At a Glance
- Tasks: Lead visitor experiences and showcase cutting-edge technology in a dynamic environment.
- Company: Join a forward-thinking company focused on innovation and customer engagement.
- Benefits: Enjoy a vibrant workplace with opportunities for creativity and collaboration.
- Why this job: Make a real impact by shaping customer connections and driving brand engagement.
- Qualifications: Ideal for those with experience in sales, marketing, or events and strong communication skills.
- Other info: Perfect for energetic individuals who love technology and engaging with people.
The predicted salary is between 36000 - 60000 £ per year.
Create exceptional experiences. Be the face of innovation. Inspire every visitor. This is a unique opportunity for someone with a background in sales, marketing, events, or client engagement to take ownership of a high-profile, customer-facing space. The successful candidate will be responsible for delivering exceptional visitor experiences, showcasing cutting-edge technology, and helping drive brand engagement and commercial success.
The Opportunity:
- Customer Experience Ownership: From initial welcome through to follow-up, the Experience Centre Manager will ensure every visitor journey is seamless, engaging, and memorable.
- Tech Showcases & Live Demos: Responsible for setting up and delivering impactful demonstrations of the latest technologies from key vendor partners.
- Profile Building & Footfall Growth: The successful candidate will play a key role in increasing awareness, usage, and visibility of the Experience Centre through events, campaigns, and targeted engagement strategies.
- Strategic Collaboration: Working cross-functionally with sales, marketing, and product teams to maximise the centre's impact as a lead generation and brand engagement tool.
- Event Management: Supporting and hosting workshops, product launches, partner days, and industry briefings.
- Performance Reporting: Monitoring engagement, capturing feedback, and reporting on return on investment to continuously refine and improve the experience.
Who we are looking for:
This role would suit someone confident, articulate, and naturally client-facing – someone who can bring a room to life and tell a compelling story. The ideal candidate will bring:
- Experience in a customer-facing or event-focused role – ideally from a sales, marketing, or technology background.
- A confident and warm communication style, comfortable interacting with senior stakeholders and technical teams alike.
- A commercially-aware mindset with a strong understanding of how to support sales and engagement through experience-led interactions.
- Strong organisational skills with the ability to manage multiple priorities and keep the centre running smoothly.
- A genuine interest in technology – no need to be technical, but the ability to talk about innovation in a relatable way is key.
Why Apply?
This is a fantastic chance to take ownership of a flagship space and play a key role in shaping how customers connect with the brand. For someone full of ideas, energy, and people skills, it’s a brilliant platform to make a real impact. Get in touch to find out more or hit the apply button now.
Contact Detail:
Woop ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Experience Centre Manager
✨Tip Number 1
Familiarise yourself with the latest technologies and trends in customer experience. Being able to discuss these topics confidently during interviews will demonstrate your genuine interest and understanding of the role.
✨Tip Number 2
Network with professionals in sales, marketing, and event management. Attend industry events or webinars to connect with potential colleagues and gain insights into what makes a successful Experience Centre Manager.
✨Tip Number 3
Prepare to showcase your storytelling skills. Think of examples from your past experiences where you successfully engaged clients or audiences, as this will be crucial in demonstrating your ability to inspire visitors.
✨Tip Number 4
Research StudySmarter's brand values and recent initiatives. Understanding our mission and how the Experience Centre fits into our overall strategy will help you articulate how you can contribute to our goals.
We think you need these skills to ace Experience Centre Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer-facing roles, sales, marketing, or event management. Use specific examples that demonstrate your ability to create exceptional experiences and engage with clients.
Craft a Compelling Cover Letter: In your cover letter, express your passion for technology and customer engagement. Share a story that illustrates your ability to inspire visitors and create memorable experiences, aligning it with the responsibilities of the Experience Centre Manager role.
Showcase Your Communication Skills: Since the role requires a confident and warm communication style, ensure your application reflects this. Use clear and engaging language, and consider including examples of how you've successfully interacted with senior stakeholders or led events.
Highlight Organisational Abilities: Demonstrate your strong organisational skills by mentioning specific instances where you managed multiple priorities effectively. This could include details about events you’ve organised or projects you’ve led that required careful planning and execution.
How to prepare for a job interview at Woop ltd
✨Showcase Your Customer Engagement Skills
Highlight your experience in customer-facing roles. Be ready to share specific examples of how you've created memorable experiences for clients, as this role is all about ensuring visitors have a seamless journey.
✨Demonstrate Your Passion for Technology
While you don't need to be a tech expert, showing a genuine interest in technology is crucial. Prepare to discuss recent innovations and how they can enhance customer experiences, making your insights relatable and engaging.
✨Prepare for Event Management Scenarios
Since the role involves hosting events and workshops, think of past events you've managed or participated in. Be ready to discuss your organisational skills and how you handle multiple priorities to keep everything running smoothly.
✨Communicate Confidently with Stakeholders
Practice articulating your thoughts clearly and confidently, especially when discussing strategies for increasing footfall and brand engagement. This will demonstrate your ability to interact effectively with both senior stakeholders and technical teams.
